fulfillmenttools
  • Welcome to the fulfillmenttools Platform Documentation
  • Getting Started
    • Setup your access to fulfillmenttools
    • Make your first API Calls
      • Add your first facility
      • Add your first listing
      • Place your first order
    • Core concepts & terminology
      • Order Flow
    • Postman Collection
    • Client SDKs
    • FAQ
  • Clients
    • Backoffice
      • First steps - Registration
      • Network view
        • Home
        • Orders
          • Unroutable orders
          • Pre-orders & Backorders
          • Order History
        • Inventory Management
          • Stock Overview
          • Channel Inventory
        • Facilities
        • Users
        • Returns
        • DOMS configuration
        • Settings
        • Analytics
          • DOMS Pages
          • Fulfillment Operations Pages
          • Inventory Pages
          • Downloads Page
      • Facility view
        • Home
        • Inbound
        • Tasks
        • Listings
        • Storage Locations
        • Facility
        • Users
    • Inventory app
      • Registration Inventory App
      • App sections
        • Inbound
        • Storage and relocation
    • Operations app
      • Android
        • Manual Registration
        • Android Enterprise Registration
        • Sections
          • Picking
            • Load Units (legacy)
            • Substitute items
            • Weighed or measured products
            • Scanning configuration
            • Picking Methods
              • Batch Picking
              • Multi Order Picking
          • Packing
          • Handover
          • Returns (legacy)
        • Printing
        • Notifications
      • Webapp
        • Packing
      • Overview features Android & Webapp
    • Technical requirements
      • Zebra Hardware Scanner Configuration
      • Honeywell Hardware Scanner Configuration
      • Supported barcodes for camera scanning
      • Requirements for fft applications
      • Zebra printer
    • Returns app
      • Handle unannounced returns
      • Handle announced returns
  • Products
    • Core Functionality
      • Process
        • External actions
      • Add and manage facilities
      • Notification Center
      • Checking on features
      • Tags and Stickers Concept
      • GDPR
      • Remote Configuration
      • Expiry
      • Target time
      • Time calculation for queries of future availabilities (LPS-calculation)
      • Interfacility Transfer
    • Carrier Management
      • Overview
        • Available Carriers
      • Concepts
        • Carrier Country Service Mapping (CCSM)
        • Non-delivery-days
        • Custom Carrier & Headless operation of Carriers
      • Providing needed data
    • Fulfillment Options
      • Fulfillability Check
      • Checkout Options
        • Available fulfillment options based on basket
        • Earliest possible delivery date
        • Available delivery dates within time-period
        • Availability for delivery date
      • Delivery Promise
    • Inventory Management
      • Configurations
      • Entities
        • Listing
        • Stock
          • Stock Properties
        • Storage Location
        • Zone
      • Global Inventory
        • Stock availability
        • Channel Inventory
        • Expected stock
        • Inbound Process
        • Reservations
        • Safety Stock
      • Inventory Control
        • Inventory Traits
        • Measurement Units
        • Outbound Inventory Tracking
        • Storage Location Recommendations
    • Order Fulfillment
      • Headless Order Fulfillment
      • Pick Jobs
      • Zone picking
      • Load Units
      • Custom Service
      • Handover Jobs
      • Add External Documents
      • Configurations
        • Picking Configuration
          • Picking methods
          • Short Pick Reasons
        • Packing Configuration
          • Packing Container Types
        • Print / Document Configuration
        • Tag Configurations
          • Parcel Tag Configuration
        • Handover Configuration
        • Operative Container Types
    • Order Routing
      • Entities
        • Ship-from-Store Orders
        • Click-and-Collect Orders
        • Locked Orders
        • Custom Services Orders
          • Simple Custom Service Order
          • Complex Custom Service Order
      • Fences
      • Ratings
      • Order Split
        • Order split - initial routing
        • Order split after shortpick
        • Item bundles
      • Reroute
      • Shape the routing with the DOMS Toolkit
      • Decision logs
    • Returns Management
      • Returns legacy
        • Available status
      • Returns 2.0
        • Return Reasons
        • Item Conditions
        • Integrating Returns with Events
    • Use Cases
      • Demand-Driven Replenishment
      • Expected stock in availability
      • Multi Order Picking
      • Interfacility transfer
      • Assigned Users
  • Connecting to fulfillmenttools
    • General Topics
      • Use external identity providers to authenticate to fulfillmenttools
        • Microsoft Entra ID / Azure Active Directory (AD)
      • Public Event Export
      • Available Regions
      • Backup Policies
    • GraphQL API
    • RESTful API
      • General Topics
        • API Release Life Cycle
        • Versioning
        • Authorization
        • Customization via Attributes
        • Update Guarantees
        • Rate Limits
        • Resource Timestamps
        • Pagination Interface
        • Localization
        • Custom Attributes
      • OpenAPI Specification
        • Swagger UI
        • OpenAPI 3.0 Spec
    • Eventing
      • Structure of an Event
      • Available Events
      • Tutorial
    • commercetools Connect
    • Integration Tutorial
      • Adding facilities
      • Adding listings to facilities
      • Configuring stocks
      • Carrier configuration
      • Placing orders
      • Checkout Options
      • Distributed Order Management System (Routing)
      • Local fulfillment configuration
  • Incident Reporting
    • How to report incidents in fulfillmenttools
    • How to define incident priorities
  • Release Notes
    • Release Summary – May 2024
    • Release Summary – June 2024
    • Release Summary – July 2024
    • Release Summary – August 2024
    • Release Summary – September 2024
    • Release Summary – October 2024
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  • Core
  • Inventory
  • Order Fulfillment
  • Returns Management

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  1. Release Notes

Release Summary – June 2024

PreviousRelease Summary – May 2024NextRelease Summary – July 2024

Last updated 5 months ago

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This page is outdated. Please go to our new documentation under .

Core

External actions
  • Define an external action which allows triggering actions and processes in external systems (outside fulfillmenttools). This covers, for example, sending an email to a consumer, adjusting the payment for an order, or other order-related processes.

  • The feature enables generic communication with third-party systems. The definition of the external action (done via our API) and the integration of our platform into other systems determines the functional capabilities of the action.

  • There are two types of external actions: LINK and FORM

    • LINK: A link or deeplink can be attached to an order. A user can then execute processes via the linked external system.

    • FORM: Configure a modal with individual texts and input fields fields. When completing this action, an external event is sent which then can be used to trigger further processes.

  • Executing an external action is logged and displayed in our order history.

Please find further information .

New language: Spanish

Spanish is supported as a new language in Backoffice, Operations Web App, Operations App, and Returns App

Inventory

Extend expected stocks by properties
  • Stock that is expected to arrive in inbound processes can have stock properties and an availableUntil value reflecting the residual life of the stock

  • This improves the calculation of future (inventory) availability since systems know when stock cannot be sold anymore before it even arrived in a facility

  • Stock properties can be configured via requestedItems in the purchaseOrder. For more information please refer to .

  • The availableUntil value is automatically calculated for expectedStocks if configured in the respective listing (same as for stocks). For more information please refer to .

  • If there are stock properties specified in the purchase order, they are visible in the in the Backoffice.

Order Fulfillment

Returns Management

Carrier news
  • INTEX and UPS Capital are supported

Provide short pick reasons when performing a short-pick while picking
  • Reasons why certain items were short picked by the picker can be provided as optional information by the picker during the picking process.

  • When available and active, the reasons will automatically be shown to the user when trying to complete a picking task with short picked items.

Support of different address types on delivery and return note
  • The currently available types of consumer addresses can be used on documents for delivery and return note: POSTAL_ADDRESS, PARCEL_LOCKER, INVOICE_ADDRESS

  • Pleas also consider the prioritization rules when providing more than one address type.

Trigger refund screen
  • On the returns page, a refund for items with status ACCEPTED can be triggered.

  • Items with status REJECTED or WAITING_FOR_INPUT are displayed but cannot be edited.

  • Items eligible for a refund can be updated, including entering the refund amount / percentage and currency.

Please note: Only price and currency provided within the order can be displayed. If this information is not available, no refund amount or currency will be shown.

For DHL users the service "Bulky Goods" is supported which can be configured in the label classifications via the on tenants.

More information on how to configure reasons for short-picks can be found .

More information about the usage of address types and their impact on documents can be found .

carrier configuration
here
here
https://docs.fulfillmenttools.com/documentation
here
inbound view
Inbound Process
Stock Available Until