How to define incident priorities

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When reporting an incident, you are asked to identify the priority of your issue. This is how incidents are prioritized at fulfillmenttools.

Incident Priority	Description
Priority 1	Customer is unable to use the SaaS services or essential applications are not executable or create data loss or corruption. This results in a complete loss of production.
Priority 2	The customer is able to use the SaaS services, but not all functions are usable. This results in a significant reduction in production.
Priority 3	Most of the functions of SaaS services are applicable with slight limitations