fulfillmenttools
  • Welcome to the fulfillmenttools Platform Documentation
  • Getting Started
    • Setup your access to fulfillmenttools
    • Make your first API Calls
      • Add your first facility
      • Add your first listing
      • Place your first order
    • Core concepts & terminology
      • Order Flow
    • Postman Collection
    • Client SDKs
    • FAQ
  • Clients
    • Backoffice
      • First steps - Registration
      • Network view
        • Home
        • Orders
          • Unroutable orders
          • Pre-orders & Backorders
          • Order History
        • Inventory Management
          • Stock Overview
          • Channel Inventory
        • Facilities
        • Users
        • Returns
        • DOMS configuration
        • Settings
        • Analytics
          • DOMS Pages
          • Fulfillment Operations Pages
          • Inventory Pages
          • Downloads Page
      • Facility view
        • Home
        • Inbound
        • Tasks
        • Listings
        • Storage Locations
        • Facility
        • Users
    • Inventory app
      • Registration Inventory App
      • App sections
        • Inbound
        • Storage and relocation
    • Operations app
      • Android
        • Manual Registration
        • Android Enterprise Registration
        • Sections
          • Picking
            • Load Units (legacy)
            • Substitute items
            • Weighed or measured products
            • Scanning configuration
            • Picking Methods
              • Batch Picking
              • Multi Order Picking
          • Packing
          • Handover
          • Returns (legacy)
        • Printing
        • Notifications
      • Webapp
        • Packing
      • Overview features Android & Webapp
    • Technical requirements
      • Zebra Hardware Scanner Configuration
      • Honeywell Hardware Scanner Configuration
      • Supported barcodes for camera scanning
      • Requirements for fft applications
      • Zebra printer
    • Returns app
      • Handle unannounced returns
      • Handle announced returns
  • Products
    • Core Functionality
      • Process
        • External actions
      • Add and manage facilities
      • Notification Center
      • Checking on features
      • Tags and Stickers Concept
      • GDPR
      • Remote Configuration
      • Expiry
      • Target time
      • Time calculation for queries of future availabilities (LPS-calculation)
      • Interfacility Transfer
    • Carrier Management
      • Overview
        • Available Carriers
      • Concepts
        • Carrier Country Service Mapping (CCSM)
        • Non-delivery-days
        • Custom Carrier & Headless operation of Carriers
      • Providing needed data
    • Fulfillment Options
      • Fulfillability Check
      • Checkout Options
        • Available fulfillment options based on basket
        • Earliest possible delivery date
        • Available delivery dates within time-period
        • Availability for delivery date
      • Delivery Promise
    • Inventory Management
      • Configurations
      • Entities
        • Listing
        • Stock
          • Stock Properties
        • Storage Location
        • Zone
      • Global Inventory
        • Stock availability
        • Channel Inventory
        • Expected stock
        • Inbound Process
        • Reservations
        • Safety Stock
      • Inventory Control
        • Inventory Traits
        • Measurement Units
        • Outbound Inventory Tracking
        • Storage Location Recommendations
    • Order Fulfillment
      • Headless Order Fulfillment
      • Pick Jobs
      • Zone picking
      • Load Units
      • Custom Service
      • Handover Jobs
      • Add External Documents
      • Configurations
        • Picking Configuration
          • Picking methods
          • Short Pick Reasons
        • Packing Configuration
          • Packing Container Types
        • Print / Document Configuration
        • Tag Configurations
          • Parcel Tag Configuration
        • Handover Configuration
        • Operative Container Types
    • Order Routing
      • Entities
        • Ship-from-Store Orders
        • Click-and-Collect Orders
        • Locked Orders
        • Custom Services Orders
          • Simple Custom Service Order
          • Complex Custom Service Order
      • Fences
      • Ratings
      • Order Split
        • Order split - initial routing
        • Order split after shortpick
        • Item bundles
      • Reroute
      • Shape the routing with the DOMS Toolkit
      • Decision logs
    • Returns Management
      • Returns legacy
        • Available status
      • Returns 2.0
        • Return Reasons
        • Item Conditions
        • Integrating Returns with Events
    • Use Cases
      • Demand-Driven Replenishment
      • Expected stock in availability
      • Multi Order Picking
      • Interfacility transfer
      • Assigned Users
  • Connecting to fulfillmenttools
    • General Topics
      • Use external identity providers to authenticate to fulfillmenttools
        • Microsoft Entra ID / Azure Active Directory (AD)
      • Public Event Export
      • Available Regions
      • Backup Policies
    • GraphQL API
    • RESTful API
      • General Topics
        • API Release Life Cycle
        • Versioning
        • Authorization
        • Customization via Attributes
        • Update Guarantees
        • Rate Limits
        • Resource Timestamps
        • Pagination Interface
        • Localization
        • Custom Attributes
      • OpenAPI Specification
        • Swagger UI
        • OpenAPI 3.0 Spec
    • Eventing
      • Structure of an Event
      • Available Events
      • Tutorial
    • commercetools Connect
    • Integration Tutorial
      • Adding facilities
      • Adding listings to facilities
      • Configuring stocks
      • Carrier configuration
      • Placing orders
      • Checkout Options
      • Distributed Order Management System (Routing)
      • Local fulfillment configuration
  • Incident Reporting
    • How to report incidents in fulfillmenttools
    • How to define incident priorities
  • Release Notes
    • Release Summary – May 2024
    • Release Summary – June 2024
    • Release Summary – July 2024
    • Release Summary – August 2024
    • Release Summary – September 2024
    • Release Summary – October 2024
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  • Introduction
  • Description
  • FAQs

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  1. Clients
  2. Backoffice
  3. Facility view

Inbound

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Last updated 5 months ago

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Introduction

In the inbound view, all inbound processes for the relevant facility are displayed, regardless of their current status. Search bar and filter can be used to find specific inbound processes. It is possible to search by reference ID, supplier name, item ID, and product name.

This view can be enabled in the via API.

Description

The following information can be found in the overview:

  • Status: The current status of the overall process, which can include:

    • Open: Delivery has not arrived yet

    • In Progress: Goods receipt has been started

    • Closed: Completeness of delivery was confirmed, items were checked and put on a storage location

    • Partial Delivery: Items in the delivery were missing

    • OnHold: Inbound process should be paused for now

    • Cancelled: Inbound process was cancelled by an admin or an external system (no further deliveries are expected)

  • Supplier (supplier.name): Origin of the delivery

  • Reference ID (tenantInboundProcessId) : Unique ID by which the inbound process can be identified, e.g., a delivery note number

  • Expected delivery date (requestedDate): Date on which the delivery is expected to arrive based on the information in the purchase order

Deliveries with type "ASAP", that are expected to arrive as soon as possible, are sorted based on their order date. The order date can be revealed by hovering over the "ASAP" key.

  • Amount: Quantity of items that was accepted vs. expected to arrive

  • Rejected amount: Quantity of items that was rejected due to being, e.g., broken or damaged

The inbound process cards can be expanded to show more detailed information about all deliveries within the respective process. The following information can be found in the detail view:

  • Item: image and name of the product (from listings)

  • Item ID (tenantArticleId): Unique ID by which the product can be identified

  • Received Date: Date on which the delivery was accepted in the facility.

  • Amount: Quantity of items that was accepted vs. expected to arrive within this specific delivery

  • Rejected: Quantity of items that was rejected due to being, e.g., broken or damaged within this specific delivery

FAQs

How to set an inbound process on hold?

An inbound process can be set on hold by clicking on the three-dot menu in the inbound card. After clicking "Set on hold", the inbound process is paused. The status is adapted in the inventory app as well. The "on hold" status can be removed in the same way.

How to cancel an inbound process?

An inbound process can be cancelled by clicking on the three-dot menu in the inbound card. After clicking "Cancel inbound process", the whole process is cancelled. Deliveries that have already been accepted stay on "closed" status and no information is lost. A cancelled inbound process can NOT be re-opened via Backoffice.

Stock Properties: If requested or accepted items have properties such as an expiry date, it is displayed in the detail view. Up to two properties are shown in this view. If there are more properties configured for an item, they can only be redeemed via API. For more information please refer to .

https://docs.fulfillmenttools.com/documentation
remote configuration
Stock Properties