Unroutable orders

There is a chance that the DOMS is not able to route an order due to various reasons:

• No facility can fulfill the requirements of a particular order

• Misconfiguration of the DOMS

Especially in case of a Same Day order it is very possible that an order might not be routed at all, because there might be no facility available which can fulfil the request of the consumer that very day.

In order to prevent that orders are lost in space, a dedicated overview was created for non routable orders. Within this overview, the administrator gets a complete list of all the affected orders as well as some mechanisms to specifically manipulate an order so that it can be fulfilled.

How to deal with unroutable orders?

You have the following options to deal with unroutable orders:

1. Assign a new facility for fulfillment: Assign an order to a specific facility by ignoring any configured fences. A possible scenario might be to route a Same Day order to a given facility, change it to a Standard Delivery Order (see Carrier change ) and fulfill it. It is possible to assign the partial or the whole order.

2. Changing consumer address enables the user to handle situations where the shipment could not be delivered and a second attempt (with another address) should be performed.

3. Trigger a new DOMS decision: Rerun the routing process to re-evaluate whether a facility now exists that can fulfil the order. This might come in handy when a misconfiguration of the DOMS has been fixed and all orders should be processed in a regular manner.

4. Canceling an order cancels all corresponding Pickjobs of an order. It is possible to cancel the partial order or the whole order.

5. Reroute a specific order triggers a reroute decision for this selected order. It might be, that the order gets successfully routed or the routing attempt again fails and the order remains unroutable.

6. Reroute all unroutable orders triggers the same routing like described above, but all orders are taken into account. You find this feature in the three-dot menue in the header of the table.

   

Using a fallback facility:

There might be situations where our customer do not want to perform a process manually in case an order could not be routed. Therefore we implemented a fallback facility to which orders can be routed in case they get the state “not_routable”. This fallback-facility can be defined via the API. Such a facility might be a “super-warehouse” which has kind of infinite capacity and/or infinite stock (or might get a fast replenishment).

One can only define a facility as a fallback facility if the state of the facility is “online”. Once you defined the facility as a fallback this facility cannot be set to “suspended” or “offline” anymore.

It is possible (at a later stage) to define more than one facility as an fallback facility. The order which cannot be routed initially is then routed to the fallback facility chosen by our DOMS ruleset. For this routing all fences are ignored and only the active ratings are used to find the best facility.

In the routing config one can also set a timeframe after which the not_routable order is routed to its final destination. In this timeframe the order is displayed in the “not_routable” Order overview. If the timeframe is set to 0, the order is directly routed to the fallback facility which is also the default value.

How to set up a tenant wide fallback facility via API

{
      "action":"ModifyGlobalRoutingConfiguration",
      "stopRoutingAttemptsAfterTime":"PT0H0M",
      "fallbackFacilityConfiguration": {
          "active": true,
          "facilityRefs": ["89f6d7f3-88ec-4653-96fd-c5b3476c46ce"],
          "fallbackAfterTime": "PT0H0M"
      }
}

How to set up a tenant wide fallback facility via backoffice

When no store can fulfill the order in case of shortpick, will the order move into unroutable?

No, if "blacklistedassignedfacilities" is set on "true" , the order will stay in the last routed facility or you can define a fallback facility for it, so the order will then directed into that facility. If the settings are not set on "true" the order keeps rerouting through the facilities.