Sections

This page is outdated. Please go to our new documentation under https://docs.fulfillmenttools.com/documentation.

Depending on the individual use case, only some of the below sections are shown. When only offering click & collect, usually only the Pick & Handover sections are shown. When only offering ship-from-store, usually the Pick, Pack, and Handover sections are shown. Generally the following sections are offered within the app:

Pick

Incoming orders / pickjobs can be opened and ordered items can be collected by scanning or manually inserting the quantities while collecting all ordered items. Based on the configuration, printing of documents and selecting load units be performed in this section.

Pack

Already picked items can packed into their boxes/ bags and printing of documents can be done in the pack section. This section is especially relevant for ship-from-store orders as usually shipping labels and other documents are printed and added to the boxes here. Once orders are packed, they typically are stored for pickup.

Handover

In the Handover section all orders are shown that were picked, packed, and are ready for pickup by the customer or by the shipping provider. Each handover for an order corresponds to one handover job

Returns (legacy)

In the returns section products that were returned by the customer can be accepted. In addition, return reasons for each returned item can be added.

This feature is deprecated and replaced by the Returns 2.0 App.