Order timestamp - Fallback #1: Pickjob, (Fallback 2#: Shipments - not yet available)
Order ID - Fallback #1: Shipments (here it's mandatory), Fallback #2: Pickjob (not mandatory)
If no info is present (no fallback available etc.) the column is empty
Special case "consumer address"
We allow the situation where a C&C order generates a SFS Pickjob, which will be shipped to the C&C-Facility the consumer selected.
In order to show the correct address here and not the facility address we do not use a fallback and just look at the order information
The order overview must handle a high amount of entries. Therefore we implement a variety of filters like:
Timespan
looking on the order date
Facilities
in which facility does the fulfillment take place?
Facility Countries
in which country does the fulfillment take place?
Delivery Countries
in which country is the delivery address?
Type
Looking on the Order-Type (Collect /Shipment)
Process Status
looking on the aggregated status of the process
"Completion by"
at what time should the pickjob be ready
Brands
looking on orders containing an item from a specific brand
Additionally you can directly search for an Order ID.
Order Status
In the order overview you can check the status of each order.
In the following you can see the different status:
The order has not been picked, no label was requested and the order has not been handed over - All buttons are red
The order has been picked - Picking button is green, the others are still open
The order has been picked, the label was requested and the parcel was handed over to the carrier - all buttons are green
How to trigger a new DOMS decision?
Select Network view
Click on “Orders” and you will arrive in the order overview
Expand the order you would would like to trigger a new routing decision for
Click on the three dots and click on Reroute task (only possible if picking has not started)
A new routing will be triggered for the selected Pickjob to find the ideal location of fulfillment
How to assign order to another facility?
Select "Network View"
Click on “Orders” and you will arrive in the order overview
Click on the order that you would like to assign to a different store (only possible if picking has not started)
Select the store
The order will arrive as a new task in the selected store
How to cancel an order? (only possible for pickjobs that have not started yet)
Select “Network View”
Click on “Orders” and you will arrive in the order overview
Select the order you would like to cancel
Click on the button “Cancel order”
You will be asked if you really want to cancel the order. If yes, click on “Cancel order”. The order will be marked as canceled and will disappear in the picking app
How to change the delivery address?
Select “Network View”
Click on “Orders” and you will arrive in the order overview
Select the order and select “Change delivery address”
How to check the order status?
Select “Network View”
Select “Network View”
Click on “Orders” and you will arrive in the order overview
Open up the order task and check status (red = not started, green = done)
How to add an order with an item from a specific brand
The filter for brands just appears if there is an order with an item which is descriptions contains a brand.
A brand can be added to an orderline by adding an attribute with the category "miscellaneous" the key "BRAND" and with a value naming the brand (like in the following example).