Returns
When an ItemReturn is created via our Returns app, this can be seen as a new entry in our returns section in the backoffice.
Each entry contains several information about the ItemReturn:
Status
Customer information
Return creation date
Return ID
Order ID
Returned items
Image, description, status, amounts, Item ID
Furthermore, additional information entered while creating a new ItemReturn in our returns app will also be displayed here. You can view this information by hovering over the paper clip icon.
Currently, we support comments associated with the item condition that the user provided during return creation in this view.
Search & filter options
We have added search and filter options to help you find the ItemReturn you're looking for.
You can use the search function to find ItemReturns by using:
Return ID
Order ID
Customer name
Item ID
Item title
Currently, we provide two filters that can be used in conjunction with your search criteria:
Return status
Open
In progress
Paused
Announced
Finished
Item status
Open
In progress
Waiting for input
Rejected
Accepted
Available actions
You can find and view a wealth of valuable information about your ItemReturns, and you also have the ability to make changes to them.
Actions on Item level
Each item within an ItemReturn can be updated to a different status. Items can be accepted or rejected based on their current status.
Accepted items can be rejected.
Rejected items can be accepted.
Items with the status
waiting_for_input
can be either accepted or rejected.
Trigger refund
We are not directly connected to any payment providers or accounting software. Therefore, triggering a refund must be managed within your system to process the actual refund for your customer. If you would like to discuss options for integrating our refund triggers with your system, please contact our team.
For each ItemReturn, we provide an option to trigger refunds. When you select this option, you can view a list of items included in the chosen ItemReturn. The list displays all items, but only those that are accepted can be selected for a refund.
For each item, you can choose to refund a specific amount or a percentage. You can switch between these options for each item to ensure the triggered refund is as accurate as possible.
Only the price and currency provided in the order can be displayed. If this information is not available, no refund amount or currency will be shown.
If needed, you can update the price and currency information to your ItemReturn via API afterward.
By checking the boxes of the desired items, you can click "Start refund" at the bottom of the page. This action will send out an event, allowing you to process the refund within your systems accordingly. Additionally, this will update the item's status to "refund triggered," which is used in our frontend for visibility purposes only.
If you want to trigger a refund for an item which is currently in another status, please set it to accepted first.
FAQ
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