fulfillmenttools
  • Welcome to the fulfillmenttools Platform Documentation
  • Getting Started
    • Setup your access to fulfillmenttools
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        • Sections
          • Picking
            • Load Units (legacy)
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              • Batch Picking
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          • Packing
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      • Webapp
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      • Overview features Android & Webapp
    • Technical requirements
      • Zebra Hardware Scanner Configuration
      • Honeywell Hardware Scanner Configuration
      • Supported barcodes for camera scanning
      • Requirements for fft applications
      • Zebra printer
    • Returns app
      • Handle unannounced returns
      • Handle announced returns
  • Products
    • Core Functionality
      • Process
        • External actions
      • Add and manage facilities
      • Notification Center
      • Checking on features
      • Tags and Stickers Concept
      • GDPR
      • Remote Configuration
      • Expiry
      • Target time
      • Time calculation for queries of future availabilities (LPS-calculation)
      • Interfacility Transfer
    • Carrier Management
      • Overview
        • Available Carriers
      • Concepts
        • Carrier Country Service Mapping (CCSM)
        • Non-delivery-days
        • Custom Carrier & Headless operation of Carriers
      • Providing needed data
    • Fulfillment Options
      • Fulfillability Check
      • Checkout Options
        • Available fulfillment options based on basket
        • Earliest possible delivery date
        • Available delivery dates within time-period
        • Availability for delivery date
      • Delivery Promise
    • Inventory Management
      • Configurations
      • Entities
        • Listing
        • Stock
          • Stock Properties
        • Storage Location
        • Zone
      • Global Inventory
        • Stock availability
        • Channel Inventory
        • Expected stock
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        • Safety Stock
      • Inventory Control
        • Inventory Traits
        • Measurement Units
        • Outbound Inventory Tracking
        • Storage Location Recommendations
    • Order Fulfillment
      • Headless Order Fulfillment
      • Pick Jobs
      • Zone picking
      • Load Units
      • Custom Service
      • Handover Jobs
      • Add External Documents
      • Configurations
        • Picking Configuration
          • Picking methods
          • Short Pick Reasons
        • Packing Configuration
          • Packing Container Types
        • Print / Document Configuration
        • Tag Configurations
          • Parcel Tag Configuration
        • Handover Configuration
        • Operative Container Types
    • Order Routing
      • Entities
        • Ship-from-Store Orders
        • Click-and-Collect Orders
        • Locked Orders
        • Custom Services Orders
          • Simple Custom Service Order
          • Complex Custom Service Order
      • Fences
      • Ratings
      • Order Split
        • Order split - initial routing
        • Order split after shortpick
        • Item bundles
      • Reroute
      • Shape the routing with the DOMS Toolkit
      • Decision logs
    • Returns Management
      • Returns legacy
        • Available status
      • Returns 2.0
        • Return Reasons
        • Item Conditions
        • Integrating Returns with Events
    • Use Cases
      • Demand-Driven Replenishment
      • Expected stock in availability
      • Multi Order Picking
      • Interfacility transfer
      • Assigned Users
  • Connecting to fulfillmenttools
    • General Topics
      • Use external identity providers to authenticate to fulfillmenttools
        • Microsoft Entra ID / Azure Active Directory (AD)
      • Public Event Export
      • Available Regions
      • Backup Policies
    • GraphQL API
    • RESTful API
      • General Topics
        • API Release Life Cycle
        • Versioning
        • Authorization
        • Customization via Attributes
        • Update Guarantees
        • Rate Limits
        • Resource Timestamps
        • Pagination Interface
        • Localization
        • Custom Attributes
      • OpenAPI Specification
        • Swagger UI
        • OpenAPI 3.0 Spec
    • Eventing
      • Structure of an Event
      • Available Events
      • Tutorial
    • commercetools Connect
    • Integration Tutorial
      • Adding facilities
      • Adding listings to facilities
      • Configuring stocks
      • Carrier configuration
      • Placing orders
      • Checkout Options
      • Distributed Order Management System (Routing)
      • Local fulfillment configuration
  • Incident Reporting
    • How to report incidents in fulfillmenttools
    • How to define incident priorities
  • Release Notes
    • Release Summary – May 2024
    • Release Summary – June 2024
    • Release Summary – July 2024
    • Release Summary – August 2024
    • Release Summary – September 2024
    • Release Summary – October 2024
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On this page
  • Overview of available events
  • Example: Events during the fulfillment of an order

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  1. Connecting to fulfillmenttools
  2. Eventing

Available Events

PreviousStructure of an EventNextTutorial

Last updated 4 months ago

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This page is outdated. Please go to our new documentation under .

Models to the Payloads can be found in our OpenAPI Specification: in the corresponding path (see "Type of Payload")

Overview of available events

Event
Type of Payload
Description
API Lifecycle

UPCOMING_TIME_TRIGGERED_REROUTE

UpcomingTimeTriggeredReroute (/components/schema/UpcomingTimeTriggeredRerouteWebHookEvent)

A time triggered reroute is imminent.

GA (general available)

EXTERNAL_ACTION_EXECUTED

ExternalActionExecuted (/components/schema/ExternalActionExecutedWebHookEvent)

An external action was executed.

GA (general available)

ORDER_CREATED

Order (/components/schema/OrderCreatedWebHookEvent)

An order has been created.

GA (general available)

ORDER_CANCELLED

Order (/components/schema/OrderCancelledWebHookEvent)

An order has been cancelled.

GA (general available)

ORDER_UNLOCKED

Order (/components/schema/OrderUnlockedWebHookEvent)

An order has been unlocked.

GA (general available)

ORDER_FORCE_CANCELLED

Order (/components/schema/OrderForceCancelledWebHookEven)

An order has been force cancelled

GA (general available)

INVENTORY_FACILITY_STOCK_CHANGED

InventoryFacilityStock (/components/schema/InventoryFacilityStockChangedWebHookEvent)

The aggregated stock availability of one product (identified by itstenantArticleId) in a specific facility (identified by thefacilityRef) has changed. This can, for example, mean changes in the total stock,the reserved amount or some other factors.

GA (general available)

INBOUND_DELIVERY_RECEIVED

InboundDeliveryReceived (/components/schema/InboundDeliveryReceivedWebHookEvent)

A new receipt was finished, indicating that new stock was accepted in the facility.

GA (general available)

INBOUND_DELIVERY_FINISHED

InboundDeliveryFinished (/components/schema/InboundDeliveryFinishedWebHookEvent)

A new receipt was finished and the corresponding inbound process was completed, meaning the amount of received items for each requested line item is reached or exceeded.

GA (general available)

INBOUND_DELIVERY_ON_HOLD

InboundDeliveryOnHold (/components/schema/InboundDeliveryOnHoldWebHookEvent)

An inbound process was placed on hold by setting the onHold flag to true. This means the process should be paused for now.

GA (general available)

INBOUND_DELIVERY_RELEASED

InboundDeliveryFinished (/components/schema/InboundDeliveryReleasedWebHookEvent)

An inbound process was released from onHold status by setting the onHold flag to false. This means the process can be continued.

GA (general available)

ROUTING_PLAN_SPLITTED

RoutingPlan(/components/schema/RoutingPlanSplittedWebHookEvent)

A routing plan has been split into multiple parts.

GA (general available)

ROUTING_PLAN_WAITING

RoutingPlan (/components/schema/RoutingPlanWaitingWebHookEvent)

A routing plan is waiting for external events in order to get routed.

GA (general available)

ROUTING_PLAN_FALLBACK

RoutingPlan (/components/schema/RoutingPlanFallbackRoutingWebHookEvent)

A routing plan has been routed to its fallback facility.

GA (general available)

ROUTING_PLAN_ROUTED

RoutingPlan (/components/schema/RoutingPlanRoutedWebHookEvent)

A routing plan has been routed successfully.

GA (general available)

ROUTING_PLAN_CANCELLED

RoutingPlan

(/components/schema/WebHookEvent with /components/schema/RoutingPlan as Payload)

A routing plan has been cancelled.

GA (general available)

ROUTING_PLAN_REROUTEPLAN_CREATED

RoutingPlan

(/components/schema/RoutingPlanRerouteCreatedWebHookEvent)

A reroute plan has been created for a routing plan

GA (general available)

ROUTING_PLAN_NOT_ROUTABLE

RoutingPlan (/components/schema/RoutingPlanNotRoutableWebHookEvent)

An order could not be routed. The routing plan that was used is attached.

GA (general available)

FACILITY_CREATED

Facility (/components/schema/FacilityCreatedWebHookEvent)

A facility has been created.

GA (general available)

FACILITY_UPDATED

Facility (/components/schema/FacilityUpdatedWebHookEvent)

A facility has been updated.

GA (general available)

FACILITY_DELETED

Facility (/components/schema/FacilityDeletedWebHookEvent)

A facility has been deleted.

GA (general available)

PICK_JOB_CREATED

Pickjob (/components/schema/PickJobCreatedWebHookEvent)

A pick job has been created.

GA (general available)

PICK_JOB_PICKING_COMMENCED

Pickjob

(/components/schema/PickjobPickingCommencedWebHookEvent)

A pick job is being picked.

GA (general available)

PICK_JOB_PICKING_PAUSED

Pickjob (/components/schema/PickjobPickingPausedWebHookEvent)

A pick job has been paused.

GA (general available)

PICK_JOB_PICKING_FINISHED

Pickjob (/components/schema/PickjobPickingFinishedWebHookEvent)

A pick job was finished.

GA (general available)

PICK_JOB_PICK_LINE_PICKED

Pickjob (/components/schema/PickJobPickLinePickedWebHookEvent)

A pick line of a pick job has been picked.

GA (general available)

PICK_JOB_REROUTED

Pickjob (/components/schema/WebHookEvent with /components/schema/PickJobas Payload)

A pick job has been rerouted to another facility.

GA (general available)

PICK_JOB_RESET

Pickjob (/components/schema/WebHookEvent with /components/schema/PickJobas Payload)

A pick job has been reset.

GA (general available)

PICK_JOB_ABORTED

Pickjob (/components/schema/PickjobPickingAbortedWebHookEvent)

A pick job has been aborted because nothing was picked.

GA (general available)

PICK_JOB_CANCELED

Pickjob (/components/schema/PickjobPickingCanceledWebHookEvent)

A pick job has either been directly canceled or its order has been canceled.

GA (general available)

PACK_JOB_CREATED

Packjob (/components/schema/PackJobCreatedWebHookEvent)

A new pack job has been created.

GA (general available)

PACK_JOB_UPDATED

Packjob (/components/schema/PackJobUpdatedWebHookEvent)

A pack job was updated.

GA (general available)

PACK_JOB_CANCELED

Packjob (/components/schema/PackjobPackingCanceledWebHookEvent)

A packJob has either been directly canceled or its pickJob has been canceled.

GA (general available)

PACK_JOB_CLOSED

Packjob (/components/schema/PackjobPackingClosedWebHookEvent)

Packing of a PackJob has finished and it was set to CLOSED

GA (general available)

HANDOVERJOB_CREATED

Handoverjob (/components/schema/HandoverJobCreatedWebHookEvent)

A handover job has been created.

GA (general available)

HANDOVERJOB_HANDED_OVER

Handoverjob

(/components/schema/HandoverJobHandedOverWebHookEvent)

A handover job has been handed over.

GA (general available)

HANDOVERJOB_REVERTED

Handoverjob

(/components/schema/HandoverJobRevertedWebHookEvent)

This event is published, when a handover job is set back to OPEN manually.

GA (general available)

HANDOVERJOB_CANCELED

Handoverjob

(/components/schema/HandoverJobCanceledWebHookEvent)

A handover job has been canceled.

GA (general available)

PARCEL_CARRIER_REQUESTED

Parcel

(/components/schema/ParcelCarrierRequestedWebHookEvent)

FFT platform started processing of the parcel.

GA (general available)

PARCEL_CARRIER_FAILED

Parcel

(/components/schema/ParcelCarrierFailedWebHookEvent)

The label could not be created.

GA (general available)

PARCEL_CARRIER_ACKNOWLEDGED

Parcel

(/components/schema/ParcelCarrierAcknowledgedWebHookEvent)

The label was successfully created and the label can now be downloaded.

GA (general available)

ITEM_RETURN_JOB_CREATED

ItemReturnJob

(/components/schema/WebHookEvent with /components/schema/ItemReturnJob as Payload)

ItemReturnJob has been created.

GA (general available)

ITEM_RETURN_JOB_UPDATED

ItemReturnJob

(/components/schema/WebHookEvent with /components/schema/ItemReturnJob as Payload)

ItemReturnJob has been updated.

GA (general available)

RETURN_CANCELED

Return (/components/schema/ReturnJobCanceledWebHookEvent)

Return has been canceled.

GA (general available)

RETURN_CLAIMED

Return (/components/schema/ReturnJobClaimedWebHookEvent)

Return has been claimed.

GA (general available)

RETURN_CLOSED

Return (/components/schema/ReturnJobClosedWebHookEvent)

Return has been closed.

GA (general available)

RETURN_CREATED

Return (/components/schema/ReturnJobCreatedWebHookEvent)

Return has been created.

GA (general available)

RETURN_UPDATED

Return (/components/schema/WebHookEvent with /components/schema/ReturnJob as Payload)

Return has been updated.

GA (general available)

SHIPMENT_CREATED

Shipment (/components/schema/ShipmentCreatedWebHookEvent)

Shipment has been created.

GA (general available)

SHIPMENT_UPDATED

Shipment (/components/schema/ShipmentUpdatedWebHookEvent)

Shipment has been updated.

GA (general available)

USER_CREATED

User (/components/schema/UserCreatedWebHookEvent)

A user has been created.

GA (general available)

USER_UPDATED

User (/components/schema/UserUpdatedWebHookEvent)

A user has been updated.

GA (general available)

USER_DELETED

User (/components/schema/UserDeletedWebHookEvent)

A user has been deleted.

GA (general available)

SERVICE_JOB_CREATED

ServiceJob (/components/schema/ServiceJobCreatedWebHookEvent)

A serviceJob has been created

BETA

SERVICE_JOB_FINISHED

ServiceJob (/components/schema/ServiceJobFinishedWebHookEvent)

A serviceJob has been fnished

BETA

REFUND_TRIGGERED

ItemReturn (/components/schema/RefundTriggeredWebHookEvent)

A refund is triggered

BETA

EXPIRY_ENTITY_CREATED

Expiry(/components/schema/ExpiryWebHookEvent)

An expiry was created. E.g. an order was supplied with a configured expiry.

GA

EXPIRY_ENTITY_UPDATED

Expiry(/components/schema/ExpiryWebHookEvent)

Expiry has updated. You also get an event when the expiry has expired.

GA

The list of available Events available can also be queried from the RESTful API using

curl -sSL 'https://your.api.fulfillmenttools.com/api/supportedevents' \
  --header 'Authorization: Bearer <TOKEN>'

Example: Events during the fulfillment of an order

The following diagram depicts the typical events emitted during a exemplary fulfillment of an order from order routing, via a pick, pack and handover process including a potential return in the future.

You are missing an Event?

Please let us know - we are keen to understand your desire & add the event to our product!

(see )

https://docs.fulfillmenttools.com/documentation/developer-docs/api/eventing/available-events
https://raw.githubusercontent.com/fulfillmenttools/fulfillmenttools-api-reference/master/api.swagger.yaml
https://fulfillmenttools.github.io/api-reference-ui/#/Core%20-%20Eventing/getEvents
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