fulfillmenttools
  • Welcome to the fulfillmenttools Platform Documentation
  • Getting Started
    • Setup your access to fulfillmenttools
    • Make your first API Calls
      • Add your first facility
      • Add your first listing
      • Place your first order
    • Core concepts & terminology
      • Order Flow
    • Postman Collection
    • Client SDKs
    • FAQ
  • Clients
    • Backoffice
      • First steps - Registration
      • Network view
        • Home
        • Orders
          • Unroutable orders
          • Pre-orders & Backorders
          • Order History
        • Inventory Management
          • Stock Overview
          • Channel Inventory
        • Facilities
        • Users
        • Returns
        • DOMS configuration
        • Settings
        • Analytics
          • DOMS Pages
          • Fulfillment Operations Pages
          • Inventory Pages
          • Downloads Page
      • Facility view
        • Home
        • Inbound
        • Tasks
        • Listings
        • Storage Locations
        • Facility
        • Users
    • Inventory app
      • Registration Inventory App
      • App sections
        • Inbound
        • Storage and relocation
    • Operations app
      • Android
        • Manual Registration
        • Android Enterprise Registration
        • Sections
          • Picking
            • Load Units (legacy)
            • Substitute items
            • Weighed or measured products
            • Scanning configuration
            • Picking Methods
              • Batch Picking
              • Multi Order Picking
          • Packing
          • Handover
          • Returns (legacy)
        • Printing
        • Notifications
      • Webapp
        • Packing
      • Overview features Android & Webapp
    • Technical requirements
      • Zebra Hardware Scanner Configuration
      • Honeywell Hardware Scanner Configuration
      • Supported barcodes for camera scanning
      • Requirements for fft applications
      • Zebra printer
    • Returns app
      • Handle unannounced returns
      • Handle announced returns
  • Products
    • Core Functionality
      • Process
        • External actions
      • Add and manage facilities
      • Notification Center
      • Checking on features
      • Tags and Stickers Concept
      • GDPR
      • Remote Configuration
      • Expiry
      • Target time
      • Time calculation for queries of future availabilities (LPS-calculation)
      • Interfacility Transfer
    • Carrier Management
      • Overview
        • Available Carriers
      • Concepts
        • Carrier Country Service Mapping (CCSM)
        • Non-delivery-days
        • Custom Carrier & Headless operation of Carriers
      • Providing needed data
    • Fulfillment Options
      • Fulfillability Check
      • Checkout Options
        • Available fulfillment options based on basket
        • Earliest possible delivery date
        • Available delivery dates within time-period
        • Availability for delivery date
      • Delivery Promise
    • Inventory Management
      • Configurations
      • Entities
        • Listing
        • Stock
          • Stock Properties
        • Storage Location
        • Zone
      • Global Inventory
        • Stock availability
        • Channel Inventory
        • Expected stock
        • Inbound Process
        • Reservations
        • Safety Stock
      • Inventory Control
        • Inventory Traits
        • Measurement Units
        • Outbound Inventory Tracking
        • Storage Location Recommendations
    • Order Fulfillment
      • Headless Order Fulfillment
      • Pick Jobs
      • Zone picking
      • Load Units
      • Custom Service
      • Handover Jobs
      • Add External Documents
      • Configurations
        • Picking Configuration
          • Picking methods
          • Short Pick Reasons
        • Packing Configuration
          • Packing Container Types
        • Print / Document Configuration
        • Tag Configurations
          • Parcel Tag Configuration
        • Handover Configuration
        • Operative Container Types
    • Order Routing
      • Entities
        • Ship-from-Store Orders
        • Click-and-Collect Orders
        • Locked Orders
        • Custom Services Orders
          • Simple Custom Service Order
          • Complex Custom Service Order
      • Fences
      • Ratings
      • Order Split
        • Order split - initial routing
        • Order split after shortpick
        • Item bundles
      • Reroute
      • Shape the routing with the DOMS Toolkit
      • Decision logs
    • Returns Management
      • Returns legacy
        • Available status
      • Returns 2.0
        • Return Reasons
        • Item Conditions
        • Integrating Returns with Events
    • Use Cases
      • Demand-Driven Replenishment
      • Expected stock in availability
      • Multi Order Picking
      • Interfacility transfer
      • Assigned Users
  • Connecting to fulfillmenttools
    • General Topics
      • Use external identity providers to authenticate to fulfillmenttools
        • Microsoft Entra ID / Azure Active Directory (AD)
      • Public Event Export
      • Available Regions
      • Backup Policies
    • GraphQL API
    • RESTful API
      • General Topics
        • API Release Life Cycle
        • Versioning
        • Authorization
        • Customization via Attributes
        • Update Guarantees
        • Rate Limits
        • Resource Timestamps
        • Pagination Interface
        • Localization
        • Custom Attributes
      • OpenAPI Specification
        • Swagger UI
        • OpenAPI 3.0 Spec
    • Eventing
      • Structure of an Event
      • Available Events
      • Tutorial
    • commercetools Connect
    • Integration Tutorial
      • Adding facilities
      • Adding listings to facilities
      • Configuring stocks
      • Carrier configuration
      • Placing orders
      • Checkout Options
      • Distributed Order Management System (Routing)
      • Local fulfillment configuration
  • Incident Reporting
    • How to report incidents in fulfillmenttools
    • How to define incident priorities
  • Release Notes
    • Release Summary – May 2024
    • Release Summary – June 2024
    • Release Summary – July 2024
    • Release Summary – August 2024
    • Release Summary – September 2024
    • Release Summary – October 2024
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  • Content & Navigation
  • Dashboard Pages

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  1. Clients
  2. Backoffice
  3. Network view

Analytics

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Last updated 5 months ago

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This page is outdated. Please go to our new documentation under .

While the Backoffice already provides you with all the real-time information you need for the operational daily business, the analytics dashboard has been designed to give you even deeper insights based on long-term historical data. Many important KPIs, graphs and tables can help you to better understand and optimize your company's processes.

The dashboard displays data up to the previous day and is updated once a night. This applies not only to the display of new data, but also to changes to master data, e.g. names of facilities. To assign events to a date, a time zone has been configured for you. It is currently only possible to use a single time zone.

Content & Navigation

Most sites offer filters to select a time period or a specific facility, for example. Sometimes you can also select the time granularity (daily, weekly, monthly). These filters and settings are only applied where it makes sense. For example, unroutable orders cannot be selected by facility because no facility has yet been assigned.

The filters by company and country are essentially also facility filters that only use the latest assignment in the facilities master data. This means that if, for example, the company of a location is changed, this also leads to a new assignment in the dashboard for historical data, not just for future data.

Please note that the availability of the individual pages as well as filter options depend on the configuration of your tenant.

The content of the dashboard is organized in a grid of tiles, which can contain a chart, a table or a single number. Clicking on the heading (here of the "Incoming Orders" tile) will take you to the corresponding section in this documentation.

At the bottom right-hand end, most pages offer a button with which the displayed data can be downloaded as an excel file. The current filter settings are taken into account.

Dashboard Pages

Overview Page

The overview page provides a quick first overview of some key figures from different domains. You can use a dropdown to select a time period and a comparison period, e.g. to see the incoming orders for the current month and compare them with those of the previous month.

Subpages

Here you will find the descriptions of the individual subpages:

Please note that the analytics section is still in BETA stage and - for now - only available in english. Feedback and improvement or customization requests are welcome! If you want to create custom dashboards or analyses, you may want to use the to integrate the raw data into your own data warehouse.

When you open the analytics area, you will first be taken to the , where you will also find the navigation menu. As can be seen here, the dashboard is organized into domains, whereby several can exist for each domain. Each of these pages deals with a topic such as "Orders" or "Routing". The column on the far left contains cross-domain pages.

All data on this page can also be found in greater detail on the respective , where the time period can also be freely selected.

public event export
DOMS
Fulfillment Operations
Inventory
Downloads
overview page
subpages
subpages
https://docs.fulfillmenttools.com/documentation