Substitute items

This page is outdated. Please go to our new documentation under https://docs.fulfillmenttools.com/documentation.

Substitute items are items that can be picked if the originally ordered items are not available. A list of potential substitute items can be defined for each product on network level via API. If an item could not be picked successfully, and the configuration is active, users have the option to choose one (or more) substitute item(s).

Substitute items are connected via matching tenant article id with the originally requested item. They can be prioritized so that a more suitable candidate is offered to the user before less suitable ones are shown. If for a substitute item a corresponding listing exists, the stock of that listing is adjusted as soon as the task reaches end of picking.

Substitute items do not necessarily require an existing listing. As a result, unlisted products can also be picked as substitute items, for example, if the substitute item should not be available in general, but only as a substitute.

Picking substitute items is currently only available within the Operations Android App for single order picking.

How to pick substitute items

Open the task and start picking the ordered items

Pick all available items

Whenever the originally ordered product is not available, you have the possibility to switch to the substitute options by pressing the ⋮

Click on “Select substitute item”

Select from the available substitute articles and insert the correct/ available quantity

Confirm substitute pick by clicking on “Close”

Complete the picking process or continue your normal picking process