Handover

Introduction

Handing over the order to the customer (click & collect) or to a shipping provider (ship-from-store) ist the last step of the fulfillment process.

In the handover section in the Operations app, users can find a list of all orders ready for being handed over. The list is subdivided into ship-from-store and click-and-collect orders.

Description

Handover for ship-from-store orders

A “ship-from-store”- order has a handover entry if the picking task has reached the end of the picking process and has a label. There are two exceptions:

1. No active carrier is configured for this facility or

2. Chosen carrier is a custom carrier. In this case, the handover entry is already created if the order has reached the end of the picking process.

Handover for clikc & collect orders

A “click & collect”- order has a handover entry if the picking task has reached the end of the picking process.

When clicking on an entry users can mark a handover task as being handed over. When clicking on a handover task already being handed, users can reset the handover.

Marking ship-from-store handovers as being handed over is done automatically in case the carrier supports track & trace and has picked up the corresponding parcel. To do so, the state of the parcel is checked via the carrier every 15 minutes.

In case loadUnits were used during the picking process (containers in which the picked items will be put), loadUnits will be displayed when confirming the handover. This ensures that the complete task is handed over.

Once the handover is being marked as handed over automatically, it can still be set back to being not handed over manually.

FAQs

How to hand over orders to customers?

1. Open Handover section at the bottom of the fulfillmenttools App

2. Select whether the order is a (2a) shipment (ship-from-store) or a (2b) pickup order (click & collect or click & reserve)

3. Select the correct package/ bag by matching e.g., order number or name of customer with short ID and hand the package over to the customer or carrier.

1. Open task, which needs to be handed-over

2. Press “Task picked up”

3. Confirm “Task has been picked up”

Hint: Ship-from-store orders with standard carriers are usually automatically handed-over.