Order detail
Introduction
The order details are divided into multiple modules, each providing insight into distinct stages of the order processing lifecycle.
Modules
Header
The header contains comprehensive information about the order, including details about when and by whom the order was placed, its status, number of items, the carrier, and how many times the order may have been split. The address in the header always shows the destination address if it is a shipping order.
Order History
The order history provides insights into the processes an order has undergone within the platform. It shows both the facilities to which the order has been assigned and operational processes such as picking and packing. Additionally, the routing decision for an order is made transparent here, helping users understand why an order was routed to a particular facility or why it became unroutable. The routing decision can be accessed by clicking on the info icon on the right side of the routing bar.
Fulfillment Locations
This module gives details on the operational process at the routed facility, indicating which items from the order have been routed to which location and the current status of the order process at those locations.
Table explanation
All table contents refer to the article on the left-hand side, detailing information such as:
The ordered quantity of the item fulfilled at the named facility
The picked quantity, with the status icon comparing the picked versus ordered quantity within the facility-related picking task
The packed quantity, with the status icon comparing the packed versus picked quantity within the facility related packing task
Shows the picked up quantity. The status icon comparing the picked up (by carrier or consumer) versus picked quantity within the facility related handover task.
Any custom service associated with the item
The parcel ID in where the article is located.
Table notes
This table note displays articles that could not be rerouted. Subsequent actions are possible via 3-dot-menu: Trigger new routing, assign manually or cancelation.
Parcels
This module contains all information related to a package which has been packed.
Parcel status
Open
gray
The package has been created, but no label has been requested.
Shipping label requested
orange
The label has been requested.
Pick up pending
orange
The label has been successfully registered and is ready for the carrier to be picked up.
In delivery
orange
The carrier has indicated that the parcel has been picked up and is on its way.
Delivered
green
The carrier has confirmed that the parcel was successfully delivered.
Canceled
red
The parcel was canceled, possibly because the order was canceled.
Error during label request
red
An error occurred with the label request. Please check the label error message.
Error during delivery
red
The carrier reports an issue with the delivery. Please contact the carrier.
Unknown
orange
The status is unknown due to technical problems or an unrecognized state from the carrier.
Services
This module contains all service tasks related to the order.
Comments
If comments via external actions are created, this module is displayed and comments can be added.
Addresses
This module contains all addresses specified in the order, regardless of parcel destination. Optional address types can include parcel locker, postal address, and invoice address. If no address type is specified, it is assumed to be a postal address.
Custom Attributes
This module includes all custom attributes of the order.
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