Order details view
Introduction
The order detail view contains multiple modules, each providing insight into distinct stages of the order processing lifecycle.
Modules
Header
The header contains comprehensive information about the order, including details about when and who placed the order, its status, number of items, the carrier, and how many times the order may have been split. The address in the header always shows the destination address if it is a shipping order.
Order History
The order history provides insights into the processes an order has undergone within the platform. It shows the facilities assigned to the order and operational processes such as picking and packing. Additionally, this section makes the routing decision for an order transparent, which helps to understand why an order was routed to a particular facility or why it became unroutable. The routing decision is accessible via the info icon on the right side of the routing bar.
Fulfillment Locations
This module gives details on the operational process at the routed facility, indicating which items from the order were routed to which location and the current status of the order process at those locations.
Table explanation
All table contents refer to the article on the left-hand side, detailing information such as:
The ordered quantity of the item fulfilled at the named facility.
The picked quantity, with the status icon comparing the picked versus ordered quantity within the facility-related picking task.
The packed quantity, with the status icon comparing the packed versus picked quantity within the facility-related packing task.
Shows the picked up quantity. The status icon compares the picked up (by carrier or consumer) versus picked quantity within the facility-related handover task.
Any custom service associated with the item.
The ID of the parcel that contains the article.
Displays configured reasons for missing items during picking, such as damage, stock unavailability, or expiry.
Displays configured customer refusals at handover, such as the item not being liked, the wrong product, or damaged packaging.
Table notes
This table note displays articles that could not be rerouted. Subsequent actions are possible via the three-dot menu: trigger new routing, assign manually, or cancel the item.
This table note displays articles that are still waiting top be routed, because they belong to a preorder or backorder.
This note indicates that routing is still ongoing.
Parcels
This module contains all information related to a package after it is packed.
Parcel status
Open
gray
The package has been created, but no label has been requested.
Shipping label requested
orange
The label has been requested.
Pick up pending
orange
The label has been successfully registered and is ready for the carrier to be picked up.
In delivery
orange
The carrier has indicated that the parcel has been picked up and is on its way.
Delivered
green
The carrier has confirmed that the parcel was successfully delivered.
Canceled
red
The parcel was canceled, possibly because the order was canceled.
Error during label request
red
An error occurred with the label request. Check the label error message for details.
Error during delivery
red
The carrier reports an issue with the delivery. Contact the carrier for more information.
Unknown
orange
The status is unknown due to technical problems or an unrecognized state from the carrier.
Services
This module contains all service tasks related to the order.
Comments
This module appears when comments are created via external actions. Additional comments can be added in this module.
Addresses
This module contains all addresses specified in the order, regardless of parcel destination. Optional address types can include parcel locker, postal address, and invoice address. If no address type is specified, the address type defaults to postal.
Custom Attributes
This module includes all custom attributes of the order.
Documents
This module provides access to all documents associated with an order, including shipping labels and external documents such as invoices.
Customization
Table columns can be rearranged or made sticky on either side. The action is available via the three-dot menu in each column header.
Table columns can be shown or hidden using the edit button located at the right end of the table. The reset button restores the visibility of all columns and reverts the table to its original sorting order.
To rearrange or hide specific modules on the detail page, click the "Customize" button located at the top of the detail page.
Operational actions
The three-dot menu in each module provides actions to change the process or order, such as updating addresses, rerouting tasks, or resetting tasks. If certain actions are not displayed, this may be due to insufficient permissions or because the fulfillment process has progressed too far. All available actions are also listed in the header, but may appear greyed out if the selected action affects multiple tasks.
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