Routing strategy

Introduction

The distributed order management system (DOMS) is a backend component that orchestrates incoming orders from the online shop and decides where and how the orders can be fulfilled best. Rhe The routing strategy is considered to meet the end customers' needs best. Based on thes configured strategy, the DOMS decides in which warehouse or store the order should be fulfilled.

More information can be found under Products – Distributed Order Management.

Description

Routing strategy

The DOMS logic is split into two different areas. For both areas there are custom rules which can be set by users as well as predefined rules specified by our platform.

Fences: Can be used to exclude facilities from routing according to the selected fences.

Ratings: Can be used to weigh facilities according to the selected ratings.

More information on the routing strategy can be found under Products – Routing strategy.

Order types

When creating an order our systems differentiate between two types of orders:

• Click & Collect: order is picked up by the customer in the store.
• Ship-from-Store: shipped from a facility by a shipping provider to the customer's address. Whether this facility is actually a store or a warehouse does not matter

Unroutable orders

It is possible that an order could not be assigned to a facility ("routed"), because all available facilities do not pass a specific fence. In such a case, routing the order is retried whenever another order is passed to the DOMS. After a configurable amount of time, such an order is set to a “not_routable” state. The default is set to 8 hours.

FAQs

How to define order type "Ship from Store" for a facility?

1. Select “Network view”

   
2. Define which Service Type can be selected by the customer

   
3. In the DOMS configuration you can enable fences to specify the Ship from Store settings

   

How to define order type "Click & Collect" for a facility?

1. Select “Network View”

   
2. Select “Facilities” in the Cockpit

   
3. Click on the setting-symbol in the facility overview

   
4. Define for each facility the preferred order type(s)

   

How to set order split settings for initial Routing?

1.) Select “Network View”

2.) Select “DOMS configuration”

3.)Open up “Order Split”

4.) Define your individual Order Split Count

How to activate order split after short-pick for ship from store orders?

1. Select “Network View”

   
2. Select “DOMS Configuration”

   
3. Open up “Routing decision in case of a shortpick”

   
4. Select "Order Split". An press the "Save" Button.

Now the order can be splitted in case of a shortpick

How to set ratings in your order routing?

1.) Select “Network View”

2.) Click on “Doms Configuration”

3.) Open up “Routing rules”

4.) Define the weight of each criteria ( 1 = important, 10 = not important)

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How to enable re-route upon short-pick for click & collect / ship to store / interfacility transfer?

1. Select “Network View”\

   
2. Select “DOMS Configuration”\

   
3. Open up “Routing decision in case of a shortpick”\

   
4. Activate Click & Collect Reroute\

   

How to activate re-route in case of inactivity?

1. Select “Network View”
2. Open up “Reroute tasks in case of inactivity”
3. Define reroute settings for the case if orders are not fulfilled in a certain timeframe. The function can be activated for:

   1. Ship from Store tasks

   2. Same Day Deliveries

   3. Click & Collect tasks

   

How to activate manual reroute?

1. Select “Network View”\

   
2. Open up “Reroute task manually”\

   
3. Activate Reroute to trigger the function\