Routing strategy
Last updated
Last updated
The distributed order management system (DOMS) is a backend component that orchestrates incoming orders from the online shop and decides where and how the orders can be fulfilled best. Rhe The routing strategy is considered to meet the end customers' needs best. Based on thes configured strategy, the DOMS decides in which warehouse or store the order should be fulfilled.
The DOMS logic is split into two different areas. For both areas there are custom rules which can be set by users as well as predefined rules specified by our platform.
: Can be used to exclude facilities from routing according to the selected fences.
: Can be used to weigh facilities according to the selected ratings.
When creating an order our systems differentiate between two types of orders:
It is possible that an order could not be assigned to a facility ("routed"), because all available facilities do not pass a specific fence. In such a case, routing the order is retried whenever another order is passed to the DOMS. After a configurable amount of time, such an order is set to a “not_routable” state. The default is set to 8 hours.
: order is picked up by the customer in the store.
: shipped from a facility by a shipping provider to the customer's address. Whether this facility is actually a store or a warehouse does not matter
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Select “Network View”
Open up “Reroute tasks in case of inactivity”