Routing

Introduction

The distributed order management system (DOMS) is a backend component that orchestrates incoming orders from the online shop and decides where and how the orders can be fulfilled best. The routing strategy aims to best meet the end customer's needs. Based on the configured strategy, the DOMS decides in which warehouse or store to fulfill the order.

More information can be found in Products – Distributed Order Management.

Description

Routing strategy

The DOMS logic is divided into two areas. For both areas, users can configure custom rules, which supplement the predefined rules of the fulfillmenttools platform.

• Fences exclude facilities from routing.

• Ratings weigh facilities in the routing decision.

More information on the routing strategy can be found in Products – Routing strategy.

Order types

When creating an order, fulfillmenttools systems differentiate between two types of orders:

• Click & Collect: The customer picks up the order in the store.

• Ship-from-Store: A shipping provider ships the order from a facility to the customer's address. The type of facility (store or warehouse) is irrelevant in this context.

Unroutable orders

An order might not be assigned to a facility (routed) if no available facility passes a specific fence. In such a case, the system retries routing the order whenever another order is passed to the DOMS. After a configurable amount of time, the order is set to a not_routable state. The default time is 8 hours.

FAQs

How to define order type "Ship from Store" for a facility?

1. Select Network View.

   
2. Define which Service Type can be selected by the customer.

   
3. In the DOMS Configuration, enable fences to specify the ship-from-store settings.

   

How to define order type "Click & Collect" for a facility?

1. Select Network View.

   
2. Select Facilities in the Backoffice.

   
3. Click the settings symbol in the facility overview.

   
4. Define the preferred order type or types for each facility.

   

How to set order split settings for initial Routing?

1. Select Network View.

2. Select DOMS Configuration.

3. Expand Order Split.

4. Define the individual Order Split Count.

   

How to activate order split after short-pick for ship from store orders?

1. Select Network View.

   
2. Select DOMS Configuration.

   
3. Expand Routing decision in case of a shortpick.

   
4. Select "Order Split" and press the Save button.

   The system can now split the order in case of a short-pick.

How to set ratings in your order routing?

1. Select Network View.

2. Click on DOMS Configuration.

3. Expand Routing rules.

4. Define the weight of each criterion. A lower number (e.g., 1) indicates higher importance, while a higher number (e.g., 10) indicates lower importance.

How to enable re-route upon short-pick for Click & Collect / ship to store / interfacility transfer?

1. Select Network View.

   
2. Select DOMS Configuration.

   
3. Expand Routing decision in case of a shortpick.

   
4. Activate Click & Collect Reroute.

   

How to activate re-route in case of inactivity?

1. Select Network View.

2. Expand Reroute tasks in case of inactivity.

3. Define reroute settings for orders that are not fulfilled within a certain timeframe. The function can be activated for:

   1. Ship-from-store tasks

   2. Same-day deliveries

   3. Click & Collect tasks

   

How to activate manual reroute?

1. Select `Network View`.

2. Expand `Reroute task manually`.

3. Activate `Reroute` to enable the function.