User

Introduction

The user management feature allows a multi client workflow. Every user has a role which is connected to certain permissions in our platform. The user view shows a list of all users, along with first name, surname, user name, assigned role, and assigned facilities sorted in alphabetical order (A-Z) by surname.

More information can be found under Products – User Management.

Functionalities

The user view shows a list of all users, along with first name, surname, user name, assigned role, and assigned facilities sorted in alphabetical order (A-Z) by surname. Users can create, edit, and delete other users in this view, depending on their permissions.

User Roles

There are three pre-configured roles:

• Administrator Full, unrestricted access to all platform functionalities.

• Supervisor Must be assigned to one or more facilities. Access and permissions are limited to these facilities. Can perform operational tasks and some administrative tasks.

• Fulfiller Must be assigned to one or more facilities. Access and permissions are limited to these facilities. Can perform operational tasks.

Note: If a user is online when their permissions are changed, it may take up to 5 minutes for the new permissions to take effect.

All basic roles are supported in our mobile apps. However, certain views, features, and functionalities in the Backoffice are accessible only with the appropriate permissions.

More information on managing users, and user permissions can be found under Products – User Management.

FAQs

How to add users and define the role?

1. Select “Network View”

   
2. Click on “Users”

   
3. Click on “Create user”

   
4. Enter the user data and select the role for this user