Analytics

Introduction

While the Backoffice already provides all the real-time information needed for the operational daily business, the analytics dashboard has been designed to give deeper insights based on long-term historical data. Many important KPIs, graphs and tables can help in better understanding and optimizing a company's processes.

Please note that the analytics section is still in BETA stage and only available in English. Feedback and improvement or customization requests are welcome! If you want to create custom dashboards or analyses, the public event export could be helpful to integrate the raw data into your own data warehouse.

The dashboard displays data up to the previous day and is updated once a night. This applies not only to the display of new data, but also to changes to master data, e.g., names of facilities. A time zone has been configured to assign events to a date. It is currently only possible to use a single time zone.

When opening the analytics area, the first page displayed is the overview page, where the navigation menu can be found as well. The dashboard is organized into domains, whereby several subpages can exist for each domain. Each of these pages deals with a topic such as "Orders" or "Routing". The column on the far left contains cross-domain pages.

Most sites offer filters to select, e.g., a time period or a specific facility. Sometimes the time granularity can be selected as well (daily, weekly, monthly). The filters and settings are only applied where possible. For example, unroutable orders cannot be selected by facility because no facility has yet been assigned.

The filters by company and country are essentially also facility filters that only use the latest assignment in the facilities' master data. This means that if, for example, the company of a facility is changed, this also leads to a new assignment in the dashboard for historical data, not just for future data.

Please note that the availability of the individual pages as well as filter options depend on the configuration of the individual tenant.

The content of the dashboard is organized in a grid of tiles which can contain a chart, a table or a single number. Clicking on the heading (here of the "Incoming Orders" tile) leads to the corresponding section in this documentation.

At the bottom right-hand end, most pages offer a button with which the displayed data can be downloaded as an excel file. The current filter settings are taken into account.

Dashboard Pages

Overview Page

The overview page provides a quick first overview of some key figures from different domains. A dropdown can be used to select a time period and a comparison period, e.g., to see the incoming orders for the current month and compare them with those of the previous month.

All data on this page can also be found in greater detail on the respective subpages, where the time period can also be freely selected.