DOMS configuration
Introduction
The distributed order management system (DOMS) is a backend component that orchestrates incoming orders from the online shop and decides where and how the orders can be fulfilled best. Routing rules that are configurable by the user are considered to meet the end customers' needs best. Based on these rules, the DOMS decides in which warehouse or store the order should be fulfilled.
Description
DOMS configuration
The DOMS logic is split into two different areas. For both areas there are custom rules which can be set by users as well as predefined rules specified by our platform.
Fences: Can be used to exclude facilities from routing according to the selected fences.
Ratings: Can be used to weigh facilities according to the selected ratings.
It is possible that an order could not be assigned to a facility ("routed"), for example, because all available facilities do not pass a specific fence. In such a case, routing the order is retried whenever another order is passed to the DOMS. After a configurable amount of time, such an order is set into a “not_routable” state. The default is set to 8 hours.
Order types
When creating an order our systems differentiate between two types of orders:
Click & Collect, which can also be configured as Click & Reserve
Ship-from-Store, which includes standard delivery and same day delivery
Click & Collect orders
A Click & Collect order is not routed by the DOMS logic since the customer has already chosen a facility from where he/she wants to pick up the order within the ordering procedure in the web shop. This means a C&C order must contain facility information and the order is routed directly to the specified facility. Optionally, the same is possible for Ship-from-Store orders (see below).
For Click & Collect orders, the following attributes can be defined:
Paid: A flag that indicates whether the order has yet to be billed when picked up by the customer (Click & Reserve) or already has been paid online (Click & Collect). This flag is not evaluated by any fence or rating but merely shown within the Operations App.
Primary facility: This is the facility which was chosen by the customer as a pickup location for her order. This attribute will be evaluated by the service type fence (see Fences).
Supplying facilities:
These facilities are a fallback for the primary facility in case the primary facility cannot fulfill all ordered items. In this case, a reroute (see Rerouting) can be triggered into one of the supplying facilities (which have to be of service type Ship-from-Store). The supplying facility then fulfills the order and sends it back to the primary facility where the customer can pick it up. This limits the amount of facilities that have to be considered by the DOMS. This attribute will be evaluated by the service type fence (see Fences).
In case supplying facilities are specified for a Click & Collect order, they will compete against the primary Click & Collect facility already when routing the order initially. In case a supplying facility performs better than the primary Click & Collect facility, this order will be routed to the supplying facility directly. The supplying facility in turn fulfills the order and sends it back to the primary facility.
Ship-from-Store orders
If the order is a Ship-from-Store order it is routed by our DOMS system. In order to perform routing decisions, orders as well as facilities need to be configured. Further input parameters like listings and stock information can improve the routing decision but are not mandatory.
For Ship-from-Store orders, the following attributes can be defined:
Service Level: Defines whether the customer requires same day or standard delivery. This attribute will be evaluated by the service type fence (see Fences).
Preferred Carrier: Can be used in case the customer wants to have her order delivered by a specific carrier. This attribute will be evaluated by the carrier availability fence (see Fences).
Preselected Facilities: Specifies a number of facilities that should be taken into consideration when performing a routing decision instead of all facilities within the network. This attribute will be evaluated by the preselected facility fence (see Fences).
FAQs
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