Return reasons

Introduction

Return reasons help customers to specify why certain items have been returned by the customer while creating an ItemReturn. In order to get pre-defined return reasons, these reasons can be added to the given return configuration via return configuration REST API.

The reasons can be passed while creating an ItemReturn through the API. Having default reasons is optional and not mandatory for passing reasons into an ItemReturn.

Default values for return reasons in the back end

Default values for return reasons in the backend are not provided. However, it is possible to manage returns reasons on the client side. For example, in the returns app, the default value for return reasons is set to "no reason". If no additional reasons are specified in the back end, the return reasons will not be displayed.

API can users can use the predefined return reasons or provide their own ones when creating or updating the ItemReturnLineItem of an ItemReturn.

Please go to the Developer Docs for more information on how to configure return reasons via API.