Incident management

Follow the steps below to request support from the fulfillmenttools team:

1

Visit our support portal

You'll need to be a customer to access this portal

2

Summarize the problem

3

Describe the problem in detail

Describe the issue in as much detail as possible, including steps to reproduce if relevant.

4

Select a priority

Incident priority	Description
Priority 1	You can't use our SaaS services, or essential applications aren't executable or create data loss or corruption. This results in a complete loss of production.
Priority 2	You can use our SaaS services, but not all functions are available. This results in a significant reduction in production.
Priority 3	Most SaaS services' functions are functional, with only slight limitations.

5

Add attachments

Attach any relevant screenshots or files

6

Submit the ticket

We'll reply to you as soon as possible.

If the support portal is unavailable, or you haven't had any response from our team and it's a P1, you can call us on our emergency hotline: [phone].

You can also use our feedback form for feature requests or any feedback in general, or our service request form to be added to our support portal or other service requests.