Order Split
Introduction
An order split divides the order into multiple parts which in turn can be routed to different facilities. Subsequently, the customer is shipped in multiple parcels.
There are two kind of order splits:
Order Split in case of initial routing
Order Split in case of a short-pick (can just be activated with the initial order split)
An order split can only be activated for ship-from-store orders. Furthermore, it is differentiated between a normal order (service level “delivery”) and a same day order. For a normal order, an order split might be desirable, for a same day order this is often not the case due to potentially high shipping costs. Therefore, a user can decide for which cases the order split should be applied.
When performing an order split after short-pick, the complete remainder of the ordered is split. Even if no stock for the remainder is found, the order is routed to the “best” facility in case stock will become available in the near future. hoping. In case of an initial order split, only items where there is available stock in another facility are split.
The API documentation for configuring the order split can be found here.
Order Split in case of initial routing
Order Split in case of initial routing splits orders based on the numerical value. The maximum amount of parts in which an order can be split is defined. For each part, the complete DOMS process is executed to determine the best facility for the remainder of the order. Any previous chosen faciliti(es) are not taken into consideration.
It could be that the newly chosen facility for the remaining part has no stock at all but still has the best rating. In such a case this facility is ignored and another routing is performed.
The splitting logic loops until:
the maximum amount of splits has been reached or
no more facility is available to choose from
If the order routing faces one of those two cases, a final routing is performed for the last remaining part, only among the previous chosen facilities in which a part of the order was routed.
Items can be bundled in a way that they will never be split during routing (see: Custom service). The order split treats those items as one product.
Order split after short-pick
When “order split after short-pick” is active, an order split is performed in the event of a short-pick. In this case the items which could not be picked are routed to the next best facility.
This feature can only be used if the order split for the initial routing is activated. The parameters defined in the "order split for initial routing" configuration are also used for order split after short-pick.
The following scenarios can be defined in the settings. Hereby, it can be differed between a ship-from-store order (SFS) and a click & collect order (C&C).
Re-route SFS + Re-route C&C
Order split SFS + Re-route C&C
Re-route SFS only
Order split SFS only
Re-route CnC only
When setting 'blacklistedAssignedFacilities' to 'true,' the facility that originally received the order will not receive it again.
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