Handover configuration

Handover refuse reasons

Reasons why customers have rejected the order on handover can be stored in the handover configuration. They are called "refused reasons".

When handing over the products to the customer or delivery service there is a chance that the customer refuses the products. In that case, the refused products can be marked with a reason why the products were not accepted. The list of available reasons can be set up in different languages.

Please go to the Developer Docs for more information on creating refuse reasons for handover via handover REST API.

Localization for reasons

The response has a refusedReason field that contains one of the locales provided by refusedReasonLocalized object. Which exact translation was chosen depends on the locale set in the authorization token when sending the request to the GET endpoint.

If no locale was provided by the client or the locale is not available in the refusedReasonLocalized field, the answer will default to the tenant locale. If the tenant locale is also not available in the refusedReasonLocalized object, then the first key value pair will be selected.