# Network view

The Network view allows you to manage the fulfillment network. It's designed for network, store, and warehouse managers requiring a general overview of orders, facilities, and inventory at the network level.

{% hint style="info" %}
You'll only see this view if you have the role and permission to select this view. See the [Backoffice persmisisons article](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/users-roles-and-permissions/backoffice-permissions) for more information.
{% endhint %}

## Home

On the homepage, you'll see an operational overview, and a facility map. You can use the **Customize** button to change this layout.

### Operation overview

The operation overview gives you a quick look at what's happening across your fulfillment network. It can highlight up to three KPIs, so you can easily access important data for you facilities.

The three default KPIs are:

* Open orders: Number of orders in status `OPEN`
* Unroutable orders: Number of orders in status `UNROUTABLE`
* Order errors: Number of orders in status `ERROR`

Selecting a number opens the **Orders** overview with the corresponding filter applied.

The other KPIs available are shown in the below table.

| KPI                            | Description                                                                                                     | Underlying data                                                                                                                                                                                                                                                                                                                                                                                           |
| ------------------------------ | --------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **High performing facilities** | This KPI reflects the revenue generated by the highest‑performing facilities within the last 7 days.            | <ul><li>Total revenue per facility for the last 7 days.</li><li>Revenue based on articles successfully delivered to the customer.</li><li>No costs are subtracted.</li><li>Returns aren't considered.</li><li>Data is updated once a day.</li></ul>                                                                                                                                                       |
| **Low performing facilities**  | This KPI reflects the revenue generated by the lowest‑performing facilities within the last 7 days.             | <ul><li>Total revenue per facility for the last 7 days.</li><li>Revenue based on articles successfully delivered to the customer.</li><li>No costs are subtracted.</li><li>Returns aren't considered.</li><li>Data is updated once a day.</li></ul>                                                                                                                                                       |
| **Short‑pick reasons**         | This KPI reflects the number of short‑pick reasons per reason and per facility recorded within the last 7 days. | <ul><li>A pick job line wasn't fully picked and a reason was provided.</li><li>Each recorded reason includes the associated short‑picked quantity.</li><li>Short‑picks without a recorded reason are excluded.</li><li>If multiple lines in a pick job were short‑picked at different times, the timestamp of the first recorded short‑pick reason is used.</li><li>Data is updated once a day.</li></ul> |
| **Processed pick jobs**        | This KPI reflects the distribution of pick jobs created per facility within the last 7 days.                    | <ul><li>Total number of pick jobs generated per facility for the last 7 days.</li><li>The visualization displays the five facilities with the highest operational workload.</li><li>Data is updated once a day.</li></ul>                                                                                                                                                                                 |
| **Top products**               | This KPI reflects the products with the highest fulfillment volume within the last 7 days.                      | <ul><li>Top 20 articles successfully fulfilled and handed over to the customer.</li><li>Later returns aren't considered.</li><li>Each product is counted based on completed fulfillment events only.</li><li>Data is updated once a day.</li></ul>                                                                                                                                                        |
| **Most returned products**     | This KPI reflects the products with the highest number of completed returns within the last 7 days.             | <ul><li>Top 20 articles included in a return process that reached the final return state.</li><li>Only returns that were fully processed and completed are considered.</li><li>Each product is counted based on finalized return transactions.</li><li>Data is updated once a day.</li></ul>                                                                                                              |

### Facility map

The facility map shows you the facilities across your fulfillment network. Selecting a facility displays basic facility information and, if you have the required permissions, provides a link to the order overview for that facility.

## Left-hand navigation

The left-hand navigation allows you to access different sections of Backoffice.

Depending on your [users-roles-and-permissions](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/users-roles-and-permissions "mention"), and what's been applied in the [remote-configuration](https://docs.fulfillmenttools.com/documentation/by-pillar/store-operations/remote-configuration "mention"), you can see different sections in the left-hand navigation.&#x20;

Below is the list of sections in Backoffice, assuming you have full access and all features added.

* [Orders](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/orders): Monitor and manage orders and order status across the network.
  * [Returns](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/orders/returns)
  * [Routing](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/orders/routing): Define routing configurations to select the ideal facility for fulfillment.
* [Inventory](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/inventory): Monitor and manage inventory across the network.
  * [Stock overview](https://docs.fulfillmenttools.com/documentation/backoffice/broken-reference)
  * [Channel inventory](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/inventory/channel-inventory)
* [Facilities](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/facilities): Adjust facility settings at the network level.
  * Suppliers
  * Facility groups
* [Users](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/users-roles-and-permissions): Add, delete, edit, or view users.
* [Analytics](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/analytics)
* [Settings](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/settings): Manage network-wide settings.
* Customize sidebar: Remove sections from the left-hand navigation and reorder the sections based on how often you use them. You can reset these changes at anytime.
* Help: Access our documentation.

## Top bar

The top bar is the same across all sections of Backoffice.&#x20;

* fulfillmenttools icon: Takes you the the homepage of the network view
* App icon: Role dependent. Choose between the network view and the facility view (if you have access)
* Breadcrumb information: Tells you which view and the section you're in. For example, **Network view - Inventory**.
* Bell icon: On click shows you all notifications relevant to the network and facilities you have access to. See the [Notification center article](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/notification-center) for more details.
* Profile icon: Shows your name and role
  * Account settings: Access your account settings
  * Logout: Log out of your session

## Footer

The footer shows in certain sections.

* fulfillmenttools logo: Takes you to our website.&#x20;
* Version number: Shows the version number of Backoffice you're using. Share this with the Support team if you're having any issues.
* Apps and connections: Quickly access the set up for connecting your tenant with the fulfillmenttools apps.
* Privacy: Access our [privacy policy](https://fulfillmenttools.com/privacy-policy/).
* Imprint: Access our [imprint](https://fulfillmenttools.com/imprint/).
* Contact: Access our [contact information](https://fulfillmenttools.com/contact-us/). If you're having any issues while Backoffice, use [our support portal](https://docs.fulfillmenttools.com/documentation/about-fulfillmenttools/incident-management) instead.

## Changing the language of Backoffice

The default language of Backoffice is English. To change the language, follow the steps below.

{% stepper %}
{% step %}
**Click the profile icon**

You'll find this on the top right corner of all screens.
{% endstep %}

{% step %}
**Click Account settings**

This is the second option in the dropdown.
{% endstep %}

{% step %}
**Click the Language dropdown and select the desired language**

There are currently 17 languages available to choose from. If we're missing your language, let us know using [our feedback form](https://ocfulfillment.atlassian.net/servicedesk/customer/portal/1/group/13/create/47).
{% endstep %}

{% step %}
**Click Save**

Backoffice will refresh and all fields will update to the selected language.
{% endstep %}
{% endstepper %}