Accessing Backoffice

Backoffice is a web-based application that helps network, store, or warehouse managers monitor orders, inventory, and operational tasks. Depending on the use case, the information can be viewed in a summarized form for the entire network or for an individual facility.

It's recommended to access Backoffice using Google Chrome. The URL for production systems follows the pattern https://ocff-{projectId}-prd.web.app/. You will have received an email invitation with your credentials. After navigating to the URL, a login window appears and requires user credentials to proceed.

Logging into Backoffice

A successful login requires an active account within the tenant. Authentication can be performed using an account created directly in the fulfillmenttools system or an externally administered Single Sign-On (SSO) account.

Log in with a fulfillmenttools account

Navigate to the required tenant and enter the Username and Password associated with the account.

After logging in, select either the Network view or the Facility view (then the facility). If you have restricted permissions for a specific facility, you'll be directed to that facility view.

Log in with an SSO account

If SSO is configured for the tenant, an SSO login option is displayed. Selecting this option starts the externally managed authentication process.

Password management

This functionality is only available for accounts that aren't managed by an external Single Sign-On (SSO) system.

Change password

Password changes can be performed in the account settings. To change your password, follow the steps below:

1

Open account settings

Click the profile icon in the top right of the screen, then select Account settings from the dropdown menu.

This opens the profile section.

2

Open the change password modal

Click the Change password button to open the modal.

3

Create your new password

Input your new password. Password requirements depend on your tenant settings (see the user management article for more information). You'll need to re-enter the password, and you'll also need to enter your current password. Then click Confirm to save the change.

Reset password

If you can't access Backoffice anymore, you can reset your password. To do this, follow the steps below.

Prerequisites

• Valid email address associated with your login credentials

• Not using SSO

1

Click Forgot password?

On the login screen, click the Forgot password? link.

2

Enter your username

Input your username for the tenant and click Reset password.

You'll then see a confirmation screen.

3

Open your email

Go to your email inbox and open the email from fulfillmenttools. Then click the Reset your password button. This will open your browser.

If you don't receive an email, contact your team administrator or supervisor, and they can change the password for you.

4

Create your new password

Input your new password. Password requirements depend on your tenant settings (see the user management article for more information). You'll need to re-enter the password. Then click Confirm to save the change.

5

Log in

Click the Back to login button on the success screen to return to the login screen and input your new credentials.

Backoffice features

Some Backoffice features might not be active in your project, as some need to be explicitly added to the remote configuration. See the Remote configuration article for more details.