# Accessing Backoffice
Backoffice is a web-based application that helps network, store, or warehouse managers monitor orders, inventory, and operational tasks. Depending on the use case, the information can be viewed in a summarized form for the entire network or for an individual facility.
It's recommended to access Backoffice using Google Chrome. The URL for production systems follows the pattern `https://ocff-{{tenant-name}}-prod.web.app/`. You will have received an email invitation with your credentials. After navigating to the URL, a login window appears, requiring user credentials to proceed.
## Logging into Backoffice
A successful login requires an active account within the tenant. Authentication can be performed using an account created directly in the fulfillmenttools system or an externally administered Single Sign-On (SSO) account.
### Log in with a fulfillmenttools account
Navigate to the required tenant and enter the **Username** and **Password** associated with the account.
Once successfully logged in, you'll need to select either the [network-view](https://docs.fulfillmenttools.com/documentation/backoffice/network-view "mention") or the [facility-view](https://docs.fulfillmenttools.com/documentation/backoffice/facility-view "mention") (then the facility). If you have restricted permissions for a specific facility, you'll be directed to that facility view.
### Log in with an SSO account
If SSO is configured for the tenant, an SSO login option is displayed. Selecting this option starts the externally managed authentication process.
## Password management
{% hint style="info" %}
This functionality is only available for accounts that aren't managed by an external Single Sign-On (SSO) system.
{% endhint %}
### Change password
Password changes can be performed in the account settings. To access account settings, click the **profile** icon in the top right of the screen, then select **Account settings** from the dropdown menu. This will open the profile section, where the **Change password** option is available.
An overlay guides through the steps required to define a new password.
### Reset password
{% hint style="info" %}
A valid email address must be associated with the account for password recovery. If no email address is available, the password reset can't be completed, and an administrator or supervisor must change the password.
{% endhint %}
If access to a fulfillmenttools account is no longer possible, the password can be reset by selecting **Forgot password?** on the login screen. The password reset page prompts the user to enter the **Username**, after which an email containing a reset link is sent to the associated address.
| Click Forgot password? | Enter user name and click reset password | Confirmation screen | Email to reset password |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|  |  |  |  |
Selecting the link in the email opens the page to set a new password.
| Enter new password | Successful - click to log in |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| | |
Once the new password has been successfully saved, a confirmation message is shown. Click the **Back to login** button proceed to the login page.
## Backoffice features
Some features of Backoffice might not be active within your project as some need to be explicilty added to the remote configuration. See the [remote-configuration](https://docs.fulfillmenttools.com/documentation/by-pillar/store-operations/remote-configuration "mention") article for more details.
| 
|
Once the new password has been successfully saved, a confirmation message is shown. Click the **Back to login** button proceed to the login page.
## Backoffice features
Some features of Backoffice might not be active within your project as some need to be explicilty added to the remote configuration. See the [remote-configuration](https://docs.fulfillmenttools.com/documentation/by-pillar/store-operations/remote-configuration "mention") article for more details.