> For the complete documentation index, see [llms.txt](https://docs.fulfillmenttools.com/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fulfillmenttools.com/documentation/backoffice/accessing-backoffice.md).
# Accessing Backoffice
Backoffice is a web-based application that helps network, store, or warehouse managers monitor orders, inventory, and operational tasks. Depending on the use case, the information can be viewed in a summarized form for the entire network or for an individual facility.
It's recommended to access Backoffice using Google Chrome. The URL for production systems follows the pattern `https://ocff-{projectId}-prd.web.app/`. You will have received an email invitation with your credentials. After navigating to the URL, a login window appears and requires user credentials to proceed.
## Logging into Backoffice
A successful login requires an active account within the tenant. Authentication can be performed using an account created directly in the fulfillmenttools system or an externally administered Single Sign-On (SSO) account.
### Log in with a fulfillmenttools account
Navigate to the required tenant and enter the **Username** and **Password** associated with the account.
After logging in, select either the [Network view](/documentation/backoffice/network-view.md) or the [Facility view](/documentation/backoffice/facility-view.md) (then the facility). If you have restricted permissions for a specific facility, you'll be directed to that facility view.
### Log in with an SSO account
If SSO is configured for the tenant, an SSO login option is displayed. Selecting this option starts the externally managed authentication process.
## Password management
{% hint style="info" %}
This functionality is only available for accounts that aren't managed by an external Single Sign-On (SSO) system.
{% endhint %}
### Change password
Password changes can be performed in the account settings. To change your password, follow the steps below:
{% stepper %}
{% step %}
**Open account settings**
Click the **profile** icon in the top right of the screen, then select **Account settings** from the dropdown menu.
This opens the profile section.
{% endstep %}
{% step %}
**Open the change password modal**
Click the **Change password** button to open the modal.
{% endstep %}
{% step %}
**Create your new password**
Input your new password. Password requirements depend on your tenant settings (see the [user management article](/documentation/getting-started/authentication-and-authorization/user-management.md#user-creation) for more information). You'll need to re-enter the password, and you'll also need to enter your current password. Then click **Confirm** to save the change.
{% endstep %}
{% endstepper %}
### Reset password
If you can't access Backoffice anymore, you can reset your password. To do this, follow the steps below.
{% hint style="success" %}
### Prerequisites
* Valid email address associated with your login credentials
* Not using SSO
{% endhint %}
{% stepper %}
{% step %}
**Click Forgot password?**
On the login screen, click the **Forgot password?** link.
{% endstep %}
{% step %}
Enter your username
Input your username for the tenant and click **Reset password**.
You'll then see a confirmation screen.
{% endstep %}
{% step %}
**Open your email**
Go to your email inbox and open the email from fulfillmenttools. Then click the **Reset your password** button. This will open your browser.
{% hint style="info" %}
If you don't receive an email, contact your team administrator or supervisor, and they can change the password for you.
{% endhint %}
{% endstep %}
{% step %}
**Create your new password**
Input your new password. Password requirements depend on your tenant settings (see the [user management article](/documentation/getting-started/authentication-and-authorization/user-management.md#user-creation) for more information). You'll need to re-enter the password. Then click **Confirm** to save the change.
{% endstep %}
{% step %}
**Log in**
Click the **Back to login** button on the success screen to return to the login screen and input your new credentials.
{% endstep %}
{% endstepper %}
## Backoffice features
Some Backoffice features might not be active in your project, as some need to be explicitly added to the remote configuration. See the [Remote configuration](/documentation/by-pillar/store-operations/remote-configuration.md) article for more details.
---
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