Configurations

Order fulfillment configurations allow the adaptation of the fulfillment process in the fulfillmenttools systems to the individual processes in the stores and warehouses. The configuration options range from scanning rules in picking the option of specifying reasons for rejection in handover.

Printing and document configuration

It's possible to add documents that are relevant in the operational process, for example, while picking or packing.

Available document types are:

• Shipping label

• Return label

• Delivery note

• Return note

• External documents

It's possible to add different documents to different orders, pick jobs, pack jobs, and so on. For adding external documents to the order process, visit external documents page.

Description

A delivery and return note contain items of the corresponding picking task and carry additional information about the picked amount of each item. Both documents can be created on demand in the app.

External documents are documents which are not created within the fulfillmenttools system, such as invoices or individual coupons which are created in external systems. Those documents can be easily integrated into the printing process, so that a worker is able to print external documents within the fulfillment process with the app.

If a user decides to pick the task first she has the option to directly order a label for this task at the end of picking. While requesting a label, a return-label is requested as well which is then attached to the normal label.

In order to create shipping or return labels, a carrier connection is required. When batch picking is activated, printing within the picking process is not possible.

Special configuration with tags

It's up to the user, if the same documents should be used for each pick job / pack job or if the configuration should be more detailed using via tags. Tags can be helpful to handle pick jobs and pack jobs differently. For example, marketplace orders may need other documents than orders from the company's own store.

Examples

Example 1: A shipping label should be printed in the picking process

Configure the SENDLABEL in the pick job. The picker can now start the pick job, click on the print button, print the label and do the following process steps.

Example 2: A delivery note should be printed in the packing process

Configure the DELIVERYNOTE in the pack job. Then it is only shown when clicking the print button in the pack job/packing process.

Parcel tag configuration

In the parcel tag configuration, a specific return address can be defined per return via tags. This can be helpful if returned items need to be sent to a special facility. An example are items that have reached their end of life cycle and need to be handled in a specific facility (outlet). This can be handled by configuring tags that contain the information about a specific return address. An order can be created with that tag which will then make sure that the return label will carry the new return address instead of the standard return address of the facility.

Multiple alternative return addresses can be chosen via tags. In this case, the alternative return address is chosen upon sorting the results by tagRef.

This will not affect the return notes generated via fulfillmenttools.

How to set up the parcel tag configuration

1. Create the needed tag and value

Create a new tag or use an existing tag.

More information can be found in the Tags article.

2. Create a parcel tag configuration

When the tag is available, the tag configuration can be created which will carry information about the new return address. The configuration can be set via the parcel tags configurations endpoint.

3. Create an order with the tag

The newly configured tag can then be set in the order. The tag works only when the tag is set on the order itself, not when it is on order line items. The order can be created via the orders endpoint.

4. Create a shipping label

When a shipping label is created, a corresponding return label is created at the same time (if activated). The return label then carries the new return address which is given with the tag.