Release Notes

This page offers monthly summaries of newly released features within our API and Backoffice.

Please be aware that we are continuously deploying new improvements and changes which might become productive before the release notes of the respective month are published. Minor changes that do not significantly impact our product will not be included in our release notes.

September 2025

Backoffice Navigation Update

The Backoffice navigation has been enhanced with several new functions. Menu sections can now be expanded or collapsed, and submenus provide direct access to additional options.

The navigation can be customized by rearranging or hiding items, with the option to reset the layout to its default state at any time. Account settings, preferences, and personal information are available in a centralized account area. Documentation is accessible directly from the interface.

The footer has been updated to include important links and information. In addition, profile settings are now grouped in a single location, and the interface language can be switched as required.

Enhanced order status insight

The updated order overview now includes a clickable order status. This feature opens a modal that delivers detailed visibility into the operational status of order fulfillment, answering queries like whether an order is being picked, packed, or if labels have been generated.

Order documents access

The new module in the order details offers comprehensive access to all documents linked to an order. This includes shipping labels and external documents like invoices.

Sales & purchase price

The sales price of an article is now configurable via API and Backoffice. The sales price (and its respective purchase price) are displayed in the Backoffice facility inventory detail view.

The sales price is the amount at which articles are sold to other facilities in the network and is always stored by the facility selling the articles. It can be configured via API on listing level in the listing attributes. The purchase price refers to the price at which articles are acquired from other facilities within the network. It is not specifically stored in the platform but is contingent upon the facility from which an article is sourced.

July 2025

Customer defined IDs in requests

For some entities, it is possible to specify a user-defined ID. This field can be utilized for the purpose of transferring IDs from external systems to the fulfillmenttools platform. If this ID is unambiguous, it can be now used to read and write the entity in HTTP.

At present, this functionality is exclusively available for stocks.

Bulk update of listings in multiple facilities

When inserting listings for different facilities, the bulk insert API can now be used to minimize the number of calls. First, the listings to be updated need to be searched for obtaining the current version. Afterwards, the listings bulk API can be used to update multiple listings for multiple facilities simultaneously.

New stock overview

The stock overview provides an overview of all articles in the network and their respective stock.

• Inventory across the entire network: View and filter the inventory of all articles and all facilities in the fulfillment network.

• All availability values at a glance: From the quantity available for sale and reservations to expected stock and safety stock.

• Customization Options: Users can rearrange columns and thus, tailor the view to their needs.

New listing detail view

The listing detail view provides facility specific information on an article that is listed in a facility. The new view is presented in an improved layout, offering more extensive listing details and new functionalities such as viewing and editing custom attributes.

New orders view (Beta)

The new order view, running alongside the current order page, is designed to provide a clearer and more efficient overview of orders.

• Improved Layout: An easier-to-read layout optimizes visibility of the order processes.

• Enhanced Status Indicators: Newly added status indicators provide insights into the last mile delivery within the order process.

• Detailed Information: More comprehensive details about fulfillment processes, parcels and services are now available on the detail page, which can be opened separately for better comparison.

• Better Performance: Improved system performance ensures a faster and smoother user experience.

• Customization Options: Users can now rearrange, sort and hide columns and containers to tailor the view to their needs.

Optimized shipping cost calculation through intelligent packing algorithms

The packing algorithm evaluates various methods for grouping ordered items into packages during the routing process. Therefore, shipping costs can be calculated more precisely based on the actual composition of the packages. Considering the dimensions of the items and the available shipping box types, realistic packaging scenarios are simulated.

In addition to fixed package rates assigned to specific shipping routes, the system can also calculate dynamic package-based costs such as costs per unit of weight or volume shipped. This detailed and data-driven calculation of shipping costs provides leverage to reduce shipping expenses across the network.

June 2025

Usage of tenantFacilityId in API request paths

Users are no able to leverage tenant-defined IDs in API requests. For the start, the tenantFacilityId can be used to identify a facility entity.

Key Benefits:

• Improved interoperability with third-party services utilizing their own identifiers

• Enhanced user experience by supporting familiar, business-specific IDs

• Streamlined integration and reduced complexity in ID mapping

• Alignment of API operations with business logic for intuitive resource management

Performance improvements article search

Thanks to technical optimizations carried out in the background, the article search in the Backoffice now offers optimized performance (even with large amounts of data). The article searches on the stock overview and the listing views benefit from this.

Facility groups can be used to define routing rules

Facility groups allow multiple facilities to be bundled together. These groups can now be used when configuring new routing strategies, toolkit ratings, or fences.

Mandatory short-pick reasons

Short-pick reasons can now be made mandatory through remote configuration. If this configuration is active, users must provide reasons for every short-pick before they can finish the picking task.

Custom attributes filter for checkout options earliest endpoint

The earliest possible delivery date shop endpoint now offers a new filter option by custom attributes.

The endpoint provides the earliest possible delivery date for an item or a list of items. This information can be used on a search result or product overview page to inform the shop user about the earliest delivery date that can be expected for a specific item.

By applying a filter to the request, only facilities that share the specified attribute(s) are considered when evaluating fulfillment options.

A typical use case can be found among retailers operating across multiple countries. In such scenarios, it is essential to ensure that customers in the online shop are only presented with fulfillment options and delivery promises that are based on resources actually available and accessible within their country.

April 2025

Sales price in listing attributes

Listings can have a sales price. The sales price is particularly relevant for facilities with type supplier. These facilities sell/deliver articles to other facilities. Therefore, it might be necessary to define the price for which these supplier facilities sell their listings to other facilities / facility groups.

Facility groups

Facility groups can be used to mark individual facilities as belonging to a specific group. A facility can be part of several facility groups. Facility groups can be created, edited and deleted via REST API. Facility groups can be used, for example, to define sales prices for certain facility groups.

Categories

Categories can be used to mark listings as belonging to a specific category. A listing can belong to one to many categories. Categories can be created, edited and deleted via REST API.

March 2025

Search and filter in user management

A new search on the user view enables searching and filtering by facility, role or name.

New webhook events in inventory

New events were introduced for storageLocation and listing, improving the usage of both for event-based system architectures.

Defective stock

It is possible that stock is delivered to a facility in a defective state or that it gets damaged during storage. In such instances, it is advisable to label the stock accordingly and make it unavailable for sale. This option is provided by the "stock condition".

Stocks with the condition "defective" are displayed in a separate section in the listing detail view and the storage location view. Users can set the condition to "defective" when adding new stock.

February 2025

Additions to search functionality

New search endpoints were introduced, allowing searching entities by various search parameters using sorting and several search operators. This covers the following entities: facilities, handover jobs, inbound processes, listings, orders, pack jobs, pick jobs, processes, routing plans, stocks, storage locations, stow jobs, users, and zones.

Auditing functionality

The auditing functionality enables users to retrieve information on which actor changed an entity or process. This covers human actors as well as business functions responsible for any changes. Audits can be retrieved via API.

New webhook events in inventory

New events were introduced for stock, stow job, inbound process and receipt, improving the usage of the inbound feature, stow jobs, and stock updates for event-based system architectures.

Help center in inventory views

The help center is available on the stock overview, listing view, inbound view, and storage location view in the Backoffice. Upon clicking on the help button, the user receives helpful links to the fulfillmenttools documentation, supporting the usage and understanding of the respective view.

Routing strategy

With the new routing strategy feature, multiple context-specific routing setups can be configured on a tenant. This enables fully customized routing decisions tailored to different use cases, allowing for greater flexibility and precise control over routing behaviour.

New search functionality

The new search functionality introduces a search endpoint for individual entities in the fulfillmenttools platform. The search offers a counting and sorting mechanism as well as search operators such as eq, notEq, in, notIn, gt (>), gte (>=), lt (<) and lte (<=).

External stock change reasons

External stock change reasons represent user-defined reasons for stock movements within a facility. These reasons can optionally be included in stow line items of stow jobs to explain why the stock was adapted.

New webhook events for purchase order and stocks

New events were introduced for stock and purchaseOrder, improving the usage of the inbound feature and stock updates for event-based system architectures.

Status on purchase order and receipt

• An open status was added to the receipt, simplifying the mapping of the process of accepting incoming goods.

• A canceled status was added to the purchaseOrder, replacing the deprecated canceled flag.

Requested date & time visible in inbound view

The date and time for which a delivery of goods was requested is displayed in the inbound view in the Backoffice.

Reservations column in stock overview

A reservation column is added the stock overview in the Backoffice, displaying the sum of all reservations for the respective facility including reservations without stock and reservations on expected stock.

Label error messages are shown

In case there has been an error during the label request, the error message from the carrier is shown in the order view.

December 2024

Stow jobs

Stow jobs represent the intention or instruction to change the storage location and/or the amount of stock in a facility. They support employees in a store or warehouse to execute one or several of the below tasks:

• relocate items within a facility

• stow items from a goods receipt

• discard expired or broken items

• create stock for items that are not registered yet

CSV export via Backoffice

In the handover tab of the facility view there is now the option to compile a CSV export with the data displayed on the page.

November 2024

New listing view

The new listing overview offers the option to visit a detail page for each listing by clicking on the arrow on the right. The new detail views give insights into important stock availability values, product information, and storage locations or stocks for the listing. In addition, users can edit stock on this page if the respective setting is active.

Defective stock

It is possible that stock is delivered to a facility in a defective state or that it gets damaged during storage. In such instances, it is advisable to label the stock accordingly and make it unavailable for sale. This option is provided by the new 'condition' field on the stock.

If rejected items are accepted during goods receipt, this stock is automatically marked as defective and labelled as not pickable and not accessible.

Trait configuration on stock

Traits provide information on how storage locations and stocks are to be handled in operational and order processes. Previously, traits could only be set on storage locations and were inherited to stocks. As part of the latest releases, traits can also be set explicitly on stock. This allows users who do not use storage locations, to mark stock as not accessible or not pickable and therefore, exclude it from order routing. Traits on stocks overwrite the default traits and the traits set on the storage location.

Configuration for stock modification

Users can decide whether it should be allowed to modify stock levels in the Backoffice. While this configuration was previously only applied to the listing view, storage locations are affected now as well. If modifying stock is disallowed, it is not possible to add stock to storage locations or change the existing stock on locations.

Search and filter operations web app

A new search and filter function for packing and handover tasks allows users to find specific tasks, such as the last task processed or a task from a particular customer.

Optimized design in the picking view

In the new picking view, items can now be edited directly in the list view. The item card now contains more attributes and can be expand or collapse to see more or less attributes, as desired. Users can also enlarge the image by clicking on it.

Android Operations app update 1.24

The new update enables partial hand over of items to a customer as part of Click & Collect. Customers who also use the fulfillmenttools Returns App now have a direct link to the Returns App.

Facility carrier capacity

We introduce the ability to manage and allocate carrier capacity at a granular level for a facility and its carrier pickup time. This ensures that carriers’ truck loading constraints are respected while routing orders effectively.

October 2024

Search orders and processes by consumer ID

It is now possible to filter orders and processes by consumerId.

New custom attributes

The below custom attributes were introduced:

• custom attributes in zone

• custom attributes in inboundLineItem of receipt

• custom attributes in inboundLineItem of purchase order

Custom attributes can be used to maintain information that is not storable via our predefined fields. They have no direct influence on our processes, but can be helpful to map information from and for external systems.

Future stock movements

The future stock movements graph and table are accessible on the stock overview. The graph shows the development of stock that will be available for picking in the future. The table on the right provides more details into the events that triggered the changes in stock levels. Stock levels can change due to delivery of goods (increase) or due to the expiry of stock (decrease).

Over-reservations

After a reservation has been assigned to a stock, our systems constantly ensure that the reservations can still be fulfilled. If reservations cannot be fulfilled anymore (due to, for example, stock becoming broken) our systems will try to re-distribute the reservation. In case there is no other stock available, an over-reservation is created. Users are informed in the stock overview in the Backoffice if there are over-reservations for a product.

September 2024

New languages available in the Backoffice

The following languages are now available:

• Bulgarian

• Croatian

• Czech

• Hungarian

• Portuguese (Portugal)

• Romanian

• Slovak

• Slovenian

Languages can be changed via the menu on the top right of all Backoffice pages.

Links to our apps in the Backoffice

All our apps are now listed on both the facility view settings and the network view settings page under "fulfillmenttools apps" including a link to the respective app store.

Unmixed storage principle

Storage principles can be defined on facility level. The principle “unmixed storage” means that the same item with different properties (e.g., expiry date) must not be stored on the same storage location. Enabling unmixed storage has the following effects:

• If a user tries to stow the same items with different properties on the same storage location, a user prompt is shown in the inventory app.

• For storage location recommendations only locations are shown where the unmixed storage principle is met.

Go here to get more information.

Operations web app improvements

Customer names are displayed in the task overview:

Notifications can be enabled for specific browser versions. If you are interested in this feature, please reach out to your fulfillmenttools contact person for assistance.

August 2024

Reservations on expected stock

Expected stock can be tracked and communicated to shop systems via our platform. As a result, expected stock can be made available for sale before it has even arrived at the site or has been produced. If necessary, reservations can also be made on expected stock. Expected stock can be communicated to our systems via purchase orders.

Go here to get more information on making expected stock available for sale.

Redistribution of reservations

After a reservation has been assigned to an (expected) stock, our systems constantly ensure that the reservations can still be fulfilled. If reservations cannot be fulfilled anymore (due to, for example, stock becoming broken) our systems will try to re-distribute the reservations on stocks meeting the reservation criteria. In case there is no other stock available, the reservations are still tracked and assigned to a fitting stock as soon as any becomes available.

Go here for more information.

Outbound trait for storage locations and stocks

Outbound inventory describes stock that has already been picked for an order and has been physically separated from other stock. It is placed on an outbound location until being handed over to another party and finally, leaving the warehouse. Previously, users could already define whether stock should be booked out or transferred to a (virtual) outbound location after picking. In addition, it is now possible to specifically mark storage locations and their stock with the OUTBOUND trait.

Go here to get more information on the outbound trait.

Go here to get information on the outbound configuration.

New checkout endpoints

Earliest possible delivery date

Provides the earliest possible delivery date for an item or a list of items. This information can be used on a search result or product overview page to inform the shop user about when to expect the delivery of an item at the earliest. Go here for more REST API information.

Possible delivery dates within time period

Provides all available delivery dates based on a basket of items within a specific timeframe. This information can be used to provide the user with a calendar view on the product detail page or during checkout. In the calendar view, users can select the most suitable delivery date from all possible dates within the defined time frame. Go here for more REST API information.

Stock availability for delivery date

Provides available stock quantities over facilities for items on a specific delivery date. This information can be used on a product overview page or product detail page to determine the availability of certain items for a delivery day selected by the customer. Go here for more REST API information.

Partial handover

Rework of the handover page for click & meet in the web app. The rework includes:

• A list view providing information on picked vs. ordered items.

• Showing respective reasons if the picked amount is lower than the ordered amount (also known as "short-pick").

• An amount handler allowing the user to specify how many items were handed over.

• The possibility to add refuse reasons, describing why the handover to the customer has not been successful.

• Display of line item information on picked items along with refuse reasons in the Backoffice.

New printing overview

• Re-design of the print overview

• Showing packed items separately by parcel

• Automated pre-fill of custom data if needed

• Possibility to request a label per parcel

July 2024

Design adjustments for text fields

• The updated look of form fields in the whole Backoffice application provides an improved usability.

New form fields

New public events available

Returns

• REFUND_TRIGGERED

• This event is triggered when every lineItem of a returnJob is set to closed .

• More information about returns

Services

• SERVICE_JOB_CREATED

• SERVICE_JOB_FINISHED

• More information about services

All public events can be found here.

New type of external action

• New type of external action: COMMENT

• The external action enables adding any kind of additional information to a process.

• The comment can refer to a previously submitted external action (e.g., the payment service provider confirms the adjustment of the payment amount) or a general information (e.g., the customer called and changed the pick-up appointment for his/her click&collect order)

Please find further information here.

New links in Backoffice

• Introduction of links allowing users to quickly move between views

• Administrator users can directly jump from the stock overview on network level to the listings page on facility level.

• By clicking on the link in the stock overview, administrator users can get an overview of all orders containing with reservations for a certain product.

Order Fulfillment

Packing process with packages

• Pack items into one or several packages during a pack job in the Operations Web App.

• A new view incorporating these changes will follow in the upcoming releases. Please contact us if you are interested in using it beforehand.

More information on the packing process

Improved task overview

Two design adjustments were made to the task overview in the Operations Web App:

• The customer's name is included in the entry (if available).

• The status icons of a task include information about the type of task: shipping or pickup. The "Shipping" and "Pickup" tags have been replaced by these combined status and type icons.

Carrier Management

Non delivery days

• Define carrier and region specific weekdays / dates on which no deliveries can be made

• This information will be considered within specific routing and promising cases

Please find further information here.

June 2024

Core

External actions

• Define an external action which allows triggering actions and processes in external systems (outside fulfillmenttools). This covers, for example, sending an email to a consumer, adjusting the payment for an order, or other order-related processes.

• The feature enables generic communication with third-party systems. The definition of the external action (done via our API) and the integration of our platform into other systems determines the functional capabilities of the action.

• There are two types of external actions: LINK and FORM

  • LINK: A link or deeplink can be attached to an order. A user can then execute processes via the linked external system.

  • FORM: Configure a modal with individual texts and input fields fields. When completing this action, an external event is sent which then can be used to trigger further processes.

• Executing an external action is logged and displayed in our order history.

Please find further information here.

New language: Spanish

Spanish is supported as a new language in Backoffice, Operations Web App, Operations App, and Returns App

Inventory

Extend expected stocks by properties

• Stock that is expected to arrive in inbound processes can have stock properties and an availableUntil value reflecting the residual life of the stock

• This improves the calculation of future (inventory) availability since systems know when stock cannot be sold anymore before it even arrived in a facility

• Stock properties can be configured via requestedItems in the purchaseOrder. For more information please refer to Inbound Process.

• The availableUntil value is automatically calculated for expectedStocks if configured in the respective listing (same as for stocks). For more information please refer to Stock Available Until.

• If there are stock properties specified in the purchase order, they are visible in the inbound view in the Backoffice.

Order Fulfillment

Carrier news

• For DHL users the service "Bulky Goods" is supported which can be configured in the label classifications via the carrier configuration on tenants.

• INTEX and UPS Capital are supported

Provide short pick reasons when performing a short-pick while picking

• Reasons why certain items were short picked by the picker can be provided as optional information by the picker during the picking process.

• When available and active, the reasons will automatically be shown to the user when trying to complete a picking task with short picked items.

• More information on how to configure reasons for short-picks can be found here.

Support of different address types on delivery and return note

• The currently available types of consumer addresses can be used on documents for delivery and return note: POSTAL_ADDRESS, PARCEL_LOCKER, INVOICE_ADDRESS

• Pleas also consider the prioritization rules when providing more than one address type.

• More information about the usage of address types and their impact on documents can be found here.

Returns Management

Trigger refund screen

• On the returns page, a refund for items with status ACCEPTED can be triggered.

• Items with status REJECTED or WAITING_FOR_INPUT are displayed but cannot be edited.

• Items eligible for a refund can be updated, including entering the refund amount / percentage and currency.

Please note: Only price and currency provided within the order can be displayed. If this information is not available, no refund amount or currency will be shown.

May 2024

Inventory Management

Order Fulfillment

Order Routing

Return Management