Order Routing

Our Order Routing receives orders & order requests from any commerce channel and decides from where and how they can be fulfilled best, taking various flexible & configurable routing rules into account.

To set routing rules, the system allows to define fences and ratings.

Fences: Here you have the possibility to exclude locations from DOMS routing according to the Fences selected.

Ratings: Here you have the option to weigh locations according to the ratings selected. This allows you to set according to your preferences which location can best fulfill the order.

The details of both are described on the child pages.

It is possible that an order could not be routed, for example because all available facilities can't pass a specific fence. In such a case, the order is retried whenever another order is passed to the DOMS. After a configurable amount of time (in minutes), such an order is set into a “not_routable” state if it could not be routed to any facility beforehand. The default is set to 8 hours.