Settings
The settings in the backoffice enables further functionalities for your processes.
Add mobile device
Here you can connect the Fulfillment App and the Inventory App with your tenant. Further explanation on how to connect the backoffice with the respective app(s) can be found under Registration Instore Fulfillment App and Registration Inventory App.
Carrier credentials
Here you find a list of all your connected carriers. Furthermore you can define the carrier credentials tenant-wide. Location based carrier credentials can be set in the section “Facilities” in “Carrier”
Individualize
Here you can customize your fulfillmenttools account with your logo and your company color for the buttons. This item is optional and can be changed at any time. It can take up to 5 hours until this change is visible.
Substitution items
If you set this setting active, a picker may pick a substitution item if the original item is no longer available.
For each listing a list of possible substitute articles can be defined on tenant level. In case an item could not be picked successfully, the user has the option to pick one (or more) of the aforementioned substitutes. Substitute articles are connected via matching tenant article id with the originally requested item. Substitute articles can be prioritized so that a more suitable candidate is offered to the user before less suitable ones are shown. If for a substitute article a corresponding listing exists, the stock of that listing is adjusted as soon as the task reaches end of picking. Substitute articles however do not necessarily require an existing listing. As a result, also unlisted articles can be picked as substitute, e.g. in case the substitute article should not be available in general in form of a listing, but only as a substitute.
Good to know
Substitute items can currently only be configured tenant-wide. Facility-specific substitutes are currently not supported.
Picking substitute items is currently only available within our Android App.
They're currently only available for single order picking (not in multi order / batch picking)
Manual stock adjustment
Here you define whether you want to enable manual stock adjustments via the backoffice.
Fulfillment times and closing days for multiple facilities
There is also a function to set the fulfillment times and closing days for multiple facilities. This comes in handy if several facilities need an update or when one wants to set up a new tenant or introduce a bunch of new facilities to the platform. Here the user can also set the capacities for the set time slots.
Timeframe for future capacity planning
Here you can define the time frame within free fulfillment capacity of facilities can be scheduled. One capacity is defined as one task within a facility. In case there is no capacity left for a specific facility within the defined time frame and the corresponding capacity fence is enabled (Fences) , this facility is no longer considered in the routing decision.
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