Define an external action which allows triggering actions and processes in external systems (outside fulfillmenttools). This covers, for example, sending an email to a consumer, adjusting the payment for an order, or other order-related processes.
The feature enables generic communication with third-party systems. The definition of the external action (done via our API) and the integration of our platform into other systems determines the functional capabilities of the action.
There are two types of external actions: LINK and FORM
LINK: A link or deeplink can be attached to an order. A user can then execute processes via the linked external system.
FORM: Configure a modal with individual texts and input fields fields. When completing this action, an external event is sent which then can be used to trigger further processes.
Executing an external action is logged and displayed in our order history.
Please find further information here.
Spanish is supported as a new language in Backoffice, Operations Web App, Operations App, and Returns App
Stock that is expected to arrive in inbound processes can have stock properties and an availableUntil value reflecting the residual life of the stock
This improves the calculation of future (inventory) availability since systems know when stock cannot be sold anymore before it even arrived in a facility
Stock properties can be configured via requestedItems in the purchaseOrder. For more information please refer to Inbound Process.
The availableUntil value is automatically calculated for expectedStocks if configured in the respective listing (same as for stocks). For more information please refer to Stock Available Until.
If there are stock properties specified in the purchase order, they are visible in the inbound view in the Backoffice.
For DHL users the service "Bulky Goods" is supported which can be configured in the label classifications via the carrier configuration on tenants.
INTEX and UPS Capital are supported
Reasons why certain items were short picked by the picker can be provided as optional information by the picker during the picking process.
When available and active, the reasons will automatically be shown to the user when trying to complete a picking task with short picked items.
More information on how to configure reasons for short-picks can be found here.
The currently available types of consumer addresses can be used on documents for delivery and return note: POSTAL_ADDRESS, PARCEL_LOCKER, INVOICE_ADDRESS
Pleas also consider the prioritization rules when providing more than one address type.
More information about the usage of address types and their impact on documents can be found here.
On the returns page, a refund for items with status ACCEPTED can be triggered.
Items with status REJECTED or WAITING_FOR_INPUT are displayed but cannot be edited.
Items eligible for a refund can be updated, including entering the refund amount / percentage and currency.
Please note: Only price and currency provided within the order can be displayed. If this information is not available, no refund amount or currency will be shown.
