June 2024

Core

External actions

• Define an external action which allows triggering actions and processes in external systems (outside fulfillmenttools). This covers, for example, sending an email to a consumer, adjusting the payment for an order, or other order-related processes.

• The feature enables generic communication with third-party systems. The definition of the external action (done via our API) and the integration of our platform into other systems determines the functional capabilities of the action.

• There are two types of external actions: LINK and FORM

  • LINK: A link or deeplink can be attached to an order. A user can then execute processes via the linked external system.

  • FORM: Configure a modal with individual texts and input fields fields. When completing this action, an external event is sent which then can be used to trigger further processes.

• Executing an external action is logged and displayed in our order history.

Please find further information here.

New language: Spanish

Spanish is supported as a new language in Backoffice, Operations Web App, Operations App, and Returns App

Inventory

Extend expected stocks by properties

• Stock that is expected to arrive in inbound processes can have stock properties and an availableUntil value reflecting the residual life of the stock

• This improves the calculation of future (inventory) availability since systems know when stock cannot be sold anymore before it even arrived in a facility

• Stock properties can be configured via requestedItems in the purchaseOrder. For more information please refer to Inbound Process.

• The availableUntil value is automatically calculated for expectedStocks if configured in the respective listing (same as for stocks). For more information please refer to Stock Available Until.

• If there are stock properties specified in the purchase order, they are visible in the inbound view in the Backoffice.

Order Fulfillment

Carrier news

• For DHL users the service "Bulky Goods" is supported which can be configured in the label classifications via the carrier configuration on tenants.

• INTEX and UPS Capital are supported

Provide short pick reasons when performing a short-pick while picking

• Reasons why certain items were short picked by the picker can be provided as optional information by the picker during the picking process.

• When available and active, the reasons will automatically be shown to the user when trying to complete a picking task with short picked items.

• More information on how to configure reasons for short-picks can be found here.

Support of different address types on delivery and return note

• The currently available types of consumer addresses can be used on documents for delivery and return note: POSTAL_ADDRESS, PARCEL_LOCKER, INVOICE_ADDRESS

• Pleas also consider the prioritization rules when providing more than one address type.

• More information about the usage of address types and their impact on documents can be found here.

Returns Management

Trigger refund screen

• On the returns page, a refund for items with status ACCEPTED can be triggered.
• Items with status REJECTED or WAITING_FOR_INPUT are displayed but cannot be edited.

• Items eligible for a refund can be updated, including entering the refund amount / percentage and currency.

Please note: Only price and currency provided within the order can be displayed. If this information is not available, no refund amount or currency will be shown.