Return Reasons

Introduction

Return reasons should help our customers to specify why certain items have been returned by the customer while creating an ItemReturn. In order to get pre-defined return reasons, these reasons can be added to the given ReturnConfiguration (1)

These reasons can be passed while creating an ItemReturn through the API. Having default reasons is optional and not mandatory for passing reasons into an ItemReturn. (2)

Default values for return reasons in the back end

d are not provided; however, it is possible to manage them on the client side. Like we are doing it with our app by setting the default value for return reason to "no reason". If no additional reasons are specified through the backend, the return reasons will not be displayed.

A user of our API can use this predefined return reasons or provide their own ones when creating or updating the ItemReturnLineItem of an ItemReturn.

Please go to the Developer Docs for more information on how to configure return reasons via API.