Same Day Delivery

The idea of sending goods not only from a centralized warehouse but from a brick and mortar store next to the customer opens up more possibilities to offer services like Same Day delivery or even instant delivery.

fulfillmenttools supports this by offering an endpoint which allows a checkup for delivery options like Same Day within the customer’s checkout process in the shop system.

Our fulfillment options endpoint (see: fulfillment options) is able to check for Same Day options within the network on the basis of the input parameters: estimated order date, address of the customer, service level (best effort e.g. sfs or Same Day) and (optional) the basket of the customer (ordered items).

The check takes into account whether

• a facility exists which has the service type ship-from-store and at least one Same Day carrier

• the Same Day carrier delivers into the area the customer lives in

• there is enough time to fulfill and deliver the goods to the customer. This is done by verify whether the process (process time can be set - we call this fulfillment buffer) can be performed within the fulfillment times and is finished before the carrier picks up the order.

• optionally: the ordered articles are in stock (our offlinestock as well as reserved stock are taken into consideration)

If there is a positive Same Day check-up result our endpoint communicates this and the shop can now allow the customer to select this option. We make this option only valid for a certain timespan, otherwise the temporal circumstances changes and Same Day delivery might not be possible anymore.

The “valid until” time is calculated like this:

valid until = (cut off time of carrier) - (fulfillment time)

In case multiple facilities are available, the one with the youngest carrier cutoff time is chosen so that there might be some time left in case a reroute is necessary.

We make sure that this check-up is performed just within seconds, since the customer should not wait for the options to select.