Available events

The list of available events can be queried from the REST API using /api/supportedevents endpoint. An overview of all events is listed below.

To suggest a new event for inclusion in the product, contact the fulfillmenttools Support team with the corresponding use case.

Event list

The payload models can be found in our models article.

See the API versioning and lifecycle article for more information in the API lifecycle.

Last generated on 29 July 2026

Pillar	Event	Payload model	Description	API lifecycle
Core	EXTERNAL_ACTION_EXECUTED	ExternalActionExecutedWebHookEvent	An external action was executed.	GA
Core	FACILITY_CREATED	FacilityCreatedWebHookEvent	A facility was created.	GA
Core	FACILITY_DELETED	FacilityDeletedWebHookEvent	A facility was deleted.	GA
Core	FACILITY_GROUP_CREATED	FacilityGroupCreatedWebHookEvent	A facility group was created.	GA
Core	FACILITY_GROUP_DELETED	FacilityGroupDeletedWebHookEvent	A facility group was deleted.	GA
Core	FACILITY_GROUP_UPDATED	FacilityGroupUpdatedWebHookEvent	A facility group was updated.	GA
Core	FACILITY_SUSPENDED	FacilitySuspendedWebHookEvent	A facility changed its status to `SUSPENDED`.	GA
Core	FACILITY_UPDATED	FacilityUpdatedWebHookEvent	A facility was updated.	GA
Core	FACILITY_WENT_OFFLINE	FacilityWentOfflineWebHookEvent	A facility changed its status to `OFFLINE`.	GA
Core	FACILITY_WENT_ONLINE	FacilityWentOnlineWebHookEvent	A facility changed its status to `ONLINE`.	GA
Core	NOTIFICATION_CENTER_CONFIG_UPSERTED	NotificationCenterConfigUpsertedWebHookEvent	A notification center configuration was upserted.	GA
Core	NOTIFICATION_UPSERTED	NotificationUpsertedWebHookEvent	A notification was upserted.	GA
Core	USER_CREATED	UserCreatedWebHookEvent	A user was created.	GA
Core	USER_DELETED	UserDeletedWebHookEvent	A user was deleted.	GA
Core	USER_UPDATED	UserUpdatedWebHookEvent	A user was updated.	GA
Order Management	EXPIRY_ENTITY_CREATED	ExpiryWebHookEvent	An expiry was created. For example, an order was supplied with a configured expiry.	GA
Order Management	EXPIRY_ENTITY_EXPIRED	ExpiryWebHookEvent	The expiry has expired, meaning, for example, the provided provisioning time and the configured offset were reached. Therefore, the order and corresponding entities (pickjobs, packjobs, etc.) are cancelled.	GA
Order Management	EXPIRY_ENTITY_UPDATED	ExpiryWebHookEvent	An expiry was updated. There is an additional event when the expiry has expired.	GA
Order Management	LOCKED_ORDER_CREATED	LockedOrderCreatedWebHookEvent	A locked order was created.	GA
Order Management	ORDER_CANCELLED	OrderCancelledWebHookEvent	An order was canceled.	GA
Order Management	ORDER_CANCELLED_BY_EXPIRY	OrderCancelledByExpiryEvent	An order was canceled by an expiration event (e.g., by an exceeded provisioning time).	GA
Order Management	ORDER_CREATED	OrderCreatedWebHookEvent	An order was created.	GA
Order Management	ORDER_FORCE_CANCELLED	OrderForceCancelledWebHookEvent	An order was force canceled.	GA
Order Management	ORDER_MODIFIED	OrderModifiedWebHookEvent	An order was modified.	GA
Order Management	ORDER_UNLOCKED	OrderUnlockedWebHookEvent	An order was unlocked.	GA
Order Management	PROCESS_ANONYMIZED	ProcessAnonymizedWebHookEvent	A process was anonymized.	GA
Order Management	PROCESS_DELETED	ProcessDeletedWebHookEvent	A process was deleted.	GA
Store Operations	HANDOVERJOB_CANCELED	HandoverJobWebHookEvent	A handover job was canceled.	GA
Store Operations	HANDOVERJOB_CREATED	HandoverJobWebHookEvent	A handover job was created.	GA
Store Operations	HANDOVERJOB_HANDED_OVER	HandoverJobWebHookEvent	A handover job was handed over.	GA
Store Operations	HANDOVERJOB_REVERTED	HandoverJobWebHookEvent	A handover job was set to status `OPEN` manually.	GA
Store Operations	ITEM_RETURN_JOB_CREATED	ItemReturnJobWebHookEvent	An item return job was created.	GA
Store Operations	ITEM_RETURN_JOB_UPDATED	ItemReturnJobWebHookEvent	An item return job was updated.	GA
Store Operations	PACKING_SOURCE_CONTAINER_CREATED_EVENT	PackingSourceContainerWebHookEvent	A packing source container was created.	GA
Store Operations	PACKING_SOURCE_CONTAINER_DELETED_EVENT	PackingSourceContainerWebHookEvent	A packing source container was deleted.	GA
Store Operations	PACKING_SOURCE_CONTAINER_UPDATED_EVENT	PackingSourceContainerWebHookEvent	A packing source container was updated.	GA
Store Operations	PACKING_TARGET_CONTAINER_CREATED_EVENT	PackingTargetContainerWebHookEvent	A packing target container was created.	GA
Store Operations	PACKING_TARGET_CONTAINER_DELETED_EVENT	PackingTargetContainerWebHookEvent	A packing target container was deleted.	GA
Store Operations	PACKING_TARGET_CONTAINER_UPDATED_EVENT	PackingTargetContainerWebHookEvent	A packing target container was updated.	GA
Store Operations	PACK_JOB_CANCELED	PackJobWebHookEvent	A packjob was canceled.	GA
Store Operations	PACK_JOB_CLOSED	PackJobWebHookEvent	A packjob was closed.	GA
Store Operations	PACK_JOB_CREATED	PackJobWebHookEvent	A pickjob was created.	GA
Store Operations	PACK_JOB_UPDATED	PackJobWebHookEvent	A packjob was updated.	GA
Store Operations	PARCEL_CARRIER_ACKNOWLEDGED	ParcelWebHookEvent	The label was successfully created and the label can now be downloaded.	GA
Store Operations	PARCEL_CARRIER_CREATED	ParcelWebHookEvent	The parcel has been created.	GA
Store Operations	PARCEL_CARRIER_FAILED	ParcelWebHookEvent	The label could not be created.	GA
Store Operations	PARCEL_CARRIER_REQUESTED	ParcelWebHookEvent	A parcel has been set into status PROCESSING. This means that either the carrier has been requested to create a label (integrated carrier) or a parcel has been set to PROCESSING because of manualParcelHandling being active (custom carrier).	GA
Store Operations	PICK_JOB_ABORTED	PickjobWebHookEvent	A pickjob was aborted.	GA
Store Operations	PICK_JOB_CANCELED	PickjobWebHookEvent	A pickjob was canceled.	GA
Store Operations	PICK_JOB_CREATED	PickjobWebHookEvent	A pickjob was created	GA
Store Operations	PICK_JOB_PICKING_COMMENCED	PickjobWebHookEvent	A pickjob is being picked.	GA
Store Operations	PICK_JOB_PICKING_FINISHED	PickjobWebHookEvent	A pickjob was finished.	GA
Store Operations	PICK_JOB_PICKING_PAUSED	PickjobWebHookEvent	A pickjob was paused.	GA
Store Operations	PICK_JOB_PICK_LINE_PICKED	PickJobPickLinePickedWebHookEvent	A pick line of a pickjob was picked.	GA
Store Operations	PICK_JOB_REROUTED	PickjobWebHookEvent	A pickjob was rerouted to another facility.	GA
Store Operations	PICK_JOB_RESET	PickjobWebHookEvent	A pickjob was reset.	GA
Store Operations	SHIPMENT_CREATED	ShipmentWebHookEvent	A shipment was created.	GA
Store Operations	SHIPMENT_UPDATED	ShipmentWebHookEvent	A shipment was updated.	GA
Store Operations	PARCEL_INFORMATION_CREATED	ParcelInformationWebHookEvent	A parcel information was created.	BETA
Store Operations	PARCEL_INFORMATION_UPDATED	ParcelInformationWebHookEvent	A parcel information was updated.	BETA
Store Operations	PARCEL_TRACK_AND_TRACE_STATUS_UPDATED	ParcelWebHookEvent	The tracking data of the parcel has been updated.	BETA
Store Operations	REFUND_TRIGGERED	RefundTriggeredWebHookEvent	A refund was triggered.	BETA
Store Operations	SERVICE_CONTAINER_CREATED	ServiceContainerWebHookEvent	A service container was created.	BETA
Store Operations	SERVICE_CONTAINER_DELETED	ServiceContainerWebHookEvent	A service container was deleted.	BETA
Store Operations	SERVICE_CONTAINER_UPDATED	ServiceContainerWebHookEvent	A service container was updated.	BETA
Store Operations	SERVICE_JOB_CREATED	ServiceJobWebHookEvent	A service job was created.	BETA
Store Operations	SERVICE_JOB_FINISHED	ServiceJobWebHookEvent	A service job was finished.	BETA
Store Operations	PICKING_PICK_JOB_COMPLETE	PickjobWebHookEvent	Picking has reached a terminal state (closed, aborted, canceled) and will not be rerouted automatically. Changes can still be done by user or integrations	ALPHA
Store Operations	PICK_JOB_OPENED	PickjobWebHookEvent	A pickjob was set to open	ALPHA
Store Operations	SHIPPING_INFORMATION_CREATED	ShippingInformationWebHookEvent	A shipping information was created.	ALPHA
Store Operations	SHIPPING_INFORMATION_DELETED	ShippingInformationWebHookEvent	A shipping information was deleted.	ALPHA
Store Operations	SHIPPING_INFORMATION_UPDATED	ShippingInformationWebHookEvent	A shipping information was updated.	ALPHA
Store Operations	TRACKING_INFORMATION_CREATED	TrackingInformationWebHookEvent	A tracking information was created.	ALPHA
Store Operations	TRACKING_INFORMATION_DELETED	TrackingInformationWebHookEvent	A tracking information was deleted.	ALPHA
Store Operations	TRACKING_INFORMATION_UPDATED	TrackingInformationWebHookEvent	A tracking information was updated.	ALPHA
Global Inventory Hub	INBOUND_DELIVERY_FINISHED	InboundDeliveryFinishedWebHookEvent	A new receipt was finished, and the corresponding inbound process was completed, meaning the amount of items received for each requested line item was reached or exceeded.	GA
Global Inventory Hub	INBOUND_DELIVERY_ON_HOLD	InboundDeliveryOnHoldWebHookEvent	An inbound process was set on hold by setting the onHold flag to true. This means the process should be paused for now.	GA
Global Inventory Hub	INBOUND_DELIVERY_RECEIVED	InboundDeliveryReceivedWebHookEvent	A new receipt was finished, indicating that new stock was accepted in the facility.	GA
Global Inventory Hub	INBOUND_DELIVERY_RELEASED	InboundDeliveryReleasedWebHookEvent	An inbound process was released from onHold status by setting the onHold flag to false. This means the process can be continued.	GA
Global Inventory Hub	INVENTORY_FACILITY_STOCK_CHANGED	InventoryFacilityStockChangedWebHookEvent	The aggregated stock availability of one product (identified by its tenantArticleId) in a specific facility (identified by the facilityRef) has changed. This can, for example, mean changes in the total stock, the reserved amount or some other factors.	GA
Global Inventory Hub	INBOUND_PROCESS_PURCHASE_ORDER_CANCELED	PurchaseOrderWebHookEvent	A purchase order was canceled.	ALPHA
Global Inventory Hub	INBOUND_PROCESS_PURCHASE_ORDER_CREATED	PurchaseOrderWebHookEvent	A purchase order was created.	ALPHA
Global Inventory Hub	INBOUND_PROCESS_PURCHASE_ORDER_DELETED	PurchaseOrderWebHookEvent	A purchase order was deleted.	ALPHA
Global Inventory Hub	INBOUND_PROCESS_PURCHASE_ORDER_LINE_ITEMS_CHANGED	PurchaseOrderWebHookEvent	The requested items of a purchase order changed, which can include changes in tenantArticleIds, values, units, and stock properties.	ALPHA
Global Inventory Hub	INBOUND_PROCESS_PURCHASE_ORDER_REQUESTED_DATE_CHANGED	PurchaseOrderWebHookEvent	The requested date of a purchase order changed.	ALPHA
Global Inventory Hub	INBOUND_PROCESS_RECEIPT_CREATED	InboundProcessReceiptBulkWebHookEvent	A new receipt was created.	ALPHA
Global Inventory Hub	INBOUND_PROCESS_RECEIPT_LINE_ITEM_CHANGED	InboundProcessReceiptBulkWebHookEvent	Changes were made to the receivedItems of a receipt. This could mean that some of the requested items were accepted.	ALPHA
Global Inventory Hub	INBOUND_PROCESS_RECEIPT_STARTED	InboundProcessReceiptBulkWebHookEvent	A receipt was set to status `IN_PROGRESS`.	ALPHA
Global Inventory Hub	INVENTORY_ARTICLE_AVAILABILITY_CHANGED	InventoryArticleAvailabilityChangedWebHookEvent	The aggregated stock availability of one product (identified by its tenantArticleId) across a configured scope of facilities has changed. The scope is defined by an event scope configuration.	ALPHA
Global Inventory Hub	INVENTORY_CATEGORIES_CREATED	InventoryCategoriesWebHookEvent	Inventory categories were created.	ALPHA
Global Inventory Hub	INVENTORY_CATEGORIES_DELETED	InventoryCategoriesWebHookEvent	Inventory categories were deleted.	ALPHA
Global Inventory Hub	INVENTORY_CATEGORIES_INFORMATION_CHANGED	InventoryCategoriesWebHookEvent	Information in inventory categories changed.	ALPHA
Global Inventory Hub	INVENTORY_PICKED_FROM_FAULTY_STOCK	InventoryPickingOutcomeWebHookEvent	Triggered when inventory picking results in an outcome caused by faulty or problematic stock, e.g. when the picked quantity is lower than requested (short pick), the stock could not be located, or there is insufficient stock available to fulfill the pick.	ALPHA
Global Inventory Hub	INVENTORY_RESERVATIONS_CREATED	ReservationsBulkWebHookEvent	Reservation created.	ALPHA
Global Inventory Hub	INVENTORY_RESERVATIONS_DELETED	ReservationsBulkWebHookEvent	Reservations were deleted. More information on the reason for the deletion can be found in the `routingPlan` events.	ALPHA
Global Inventory Hub	INVENTORY_STOCKS_CREATED	InventoryStockBulkWebHookEvent	Stocks were created.	ALPHA
Global Inventory Hub	INVENTORY_STOCKS_DELETED	InventoryStockBulkWebHookEvent	Stocks were deleted.	ALPHA
Global Inventory Hub	INVENTORY_STOCKS_LOCATION_CHANGED	InventoryStockBulkWebHookEvent	Storage locations of stocks changed.	ALPHA
Global Inventory Hub	INVENTORY_STOCKS_VALUE_CHANGED	InventoryStockBulkWebHookEvent	Value of stocks has changed, including creation and deletion of stocks.	ALPHA
Global Inventory Hub	LISTINGS_CREATED	ListingBulkWebHookEvent	Listings were created	ALPHA
Global Inventory Hub	LISTINGS_DELETED	ListingBulkWebHookEvent	Listings were deleted	ALPHA
Global Inventory Hub	LISTINGS_INFORMATION_CHANGED	ListingBulkWebHookEvent	Information in listings changed in one of the fields attributes, price, title, titleLocalized, weight, scannableCodes, tags, measurementUnitKey, currency, legal, customAttributes.	ALPHA
Global Inventory Hub	LISTINGS_STATUS_CHANGED	ListingBulkWebHookEvent	Status of listings changed.	ALPHA
Global Inventory Hub	LISTINGS_STOCK_CONFIGURATIONS_CHANGED	ListingBulkWebHookEvent	The information how stockProperties and stockAvailableUntil should be configured for stocks belonging to listings changed.	ALPHA
Global Inventory Hub	STORAGE_LOCATIONS_CREATED	StorageLocationsWebHookEvent	Storage locations were created.	ALPHA
Global Inventory Hub	STORAGE_LOCATIONS_DELETED	StorageLocationsWebHookEvent	Storage locations were deleted	ALPHA
Global Inventory Hub	STORAGE_LOCATIONS_INFORMATION_CHANGED	StorageLocationsWebHookEvent	Information in storage locations changed in at least one of the following fields: type, traits, traitConfig	ALPHA
Global Inventory Hub	STOW_JOB_CANCELED	StowJobWebHookEvent	A stowJob was canceled	ALPHA
Global Inventory Hub	STOW_JOB_CLOSED	StowJobWebHookEvent	A stowJob was closed.	ALPHA
Global Inventory Hub	STOW_JOB_COMMENCED	StowJobWebHookEvent	A stowJob was started or resumed.	ALPHA
Global Inventory Hub	STOW_JOB_CREATED	StowJobWebHookEvent	A stowJob was created	ALPHA
Global Inventory Hub	STOW_JOB_LINE_ITEMS_STOWED	StowJobWebHookEvent	Stow job line items have been put on their target location or have been discarded	ALPHA
Global Inventory Hub	STOW_JOB_OPENED	StowJobWebHookEvent	A stowJob was opened.	ALPHA
Global Inventory Hub	STOW_JOB_PAUSED	StowJobWebHookEvent	A stowJob was paused.	ALPHA
Global Inventory Hub	ZONE_CREATED	ZoneWebHookEvent	A zone was created	ALPHA
Global Inventory Hub	ZONE_DELETED	ZoneWebHookEvent	A zone was deleted	ALPHA
Advanced Order Routing	ROUTING_PLAN_CANCELLED	WebHookEvent with RoutingPlan as payload	A routing plan was canceled.	GA
Advanced Order Routing	ROUTING_PLAN_FALLBACK	RoutingPlanFallbackRoutingWebHookEvent	A routing plan was routed to its fallback facility.	GA
Advanced Order Routing	ROUTING_PLAN_NOT_ROUTABLE	RoutingPlanNotRoutableWebHookEvent	An order could not be routed. The routing plan that was used is attached.	GA
Advanced Order Routing	ROUTING_PLAN_REROUTEPLAN_CREATED	RoutingPlanRerouteCreatedWebHookEvent	A reroute plan was created for a routing plan.	GA
Advanced Order Routing	ROUTING_PLAN_ROUTED	RoutingPlanRoutedWebHookEvent	A routing plan was successfully routed.	GA
Advanced Order Routing	ROUTING_PLAN_SPLITTED	RoutingPlanSplittedWebHookEvent	A routing plan was split into multiple parts.	GA
Advanced Order Routing	ROUTING_PLAN_WAITING	RoutingPlanWaitingWebHookEvent	A routing plan is waiting for external events in order to be successfully routed.	GA
Advanced Order Routing	UPCOMING_TIME_TRIGGERED_REROUTE	UpcomingTimeTriggeredRerouteWebHookEvent	A time triggered reroute is imminent.	GA

Event export

The system logs all events and makes them available in a daily export. The daily event files are saved in a Google Cloud Storage bucket. This enables users to leverage data from their fulfillment process for additional processing and analytics.

This functionality isn't activated by default. To enable it, contact us using our contact form.

For more information, see the Event export article for more information.