# Address formats for specific carriers This article provides carrier-specific details for the consumer address and options. ## Service options Some carriers offer additional service options that can be requested with shipping labels, such as signature requirements, insurance, or cash on delivery. These services are specified in the `preferredCarriersWithProduct` element of the `Order.deliveryPreferences`. ```json "deliveryPreferences": { "shipping": { "preferredCarriersWithProduct": [ { "carrierKey": "BPOST", "carrierServices": [ "SIGNATURE" ] } ], "serviceLevel": "DELIVERY" } } ``` The list of supported options and services depends on the chosen carrier. ## Home delivery To request home delivery for most carriers and countries, set the `Order.consumer.addresses[].addressType` to `POSTAL_ADDRESS`. ## Non-home delivery Non-home delivery refers to deliveries made to packing stations or service points of different carriers. ### DHL packstation or postfiliale/paketshop (Germany) For delivery to a DHL [Packstation](https://www.dhl.de/en/privatkunden/pakete-empfangen/an-einem-abholort-empfangen/packstation/empfangen-packstation.html), the consumer address must contain the customer's DHL postnummer. The postnummer must be set in the `additionalAddressInfo` field. The `street` field must be `Packstation` and the `houseNumber` must be the number of the selected DHL Packstation. For delivery to a DHL [Postfiliale or Paketshop](https://www.dhl.de/de/privatkunden/pakete-empfangen/an-einem-abholort-empfangen/filiale-empfang.html), the `street` must be `Postfiliale` and the `houseNumber` must be the number of the selected Filiale. The `postalCode` and `city` fields must point to the Filiale, not the consumer's home address. The consumer's DHL Postnummer can optionally be set in the `additionalAddressInfo` field. The following is an example for `Order.consumer` using the carrier `DHL_V2`. ```json "addresses": [ { "addressType": "POSTAL_ADDRESS", "firstName": "Karl", "lastName": "Kunde", "additionalAddressInfo": "", // for 'DHL Postfiliale/Paketshop' "street": "Packstation", // or 'Postfiliale' "houseNumber": "171", "postalCode": "50667", "city": "Köln", "country": "DE" } ] ``` ### DHL service point or parcel locker (Netherlands, Belgium, Luxembourg) In the Netherlands, consumers can pick up their parcels at a DHL [service point](https://www.dhlecommerce.nl/en/consumer/dhl-servicepoints) or [parcel locker](https://www.dhlecommerce.nl/en/dhl-locker). To use this option, the order must include two consumer addresses: one of type `INVOICE_ADDRESS` and one of type `PARCEL_LOCKER`. The `PARCEL_LOCKER` address must include the `servicePointID` in the `additionalAddressInfo` field. The `INVOICE_ADDRESS` must contain the consumer's name, which is printed on the label for identification at the service point. For details, refer to the DHL BeNeLux [API documentation](https://developer.dhl.com/api-reference/parcel-eu#get-started-section/). The following is an example for `Order.consumer` using the carrier `DHL_BENELUX`: ```json "addresses": [ { "addressType": "INVOICE_ADDRESS", "firstName": "Mieke", "lastName": "Janssen", "street": "Kudelstaartseweg", "houseNumber": "22", "postalCode": "1431 GA", "city": "Aalsmeer", "country": "NL" }, { "addressType": "PARCEL_LOCKER", "additionalAddressInfo": "8004-NL-201117", // the servicePointID "firstName": "Mieke", "lastName": "Janssen", "street": "Kudelstaartseweg", "houseNumber": "22", "postalCode": "1431 GA", "city": "Aalsmeer", "country": "NL" } ] ``` ### PostNL service point or parcel locker (Netherlands) In the Netherlands, consumers can pick up their parcels at a PostNL [service point](https://www.postnl.nl/en/receiving/parcels/) (PostNL-punt) or [parcel locker](https://www.postnl.nl/ontvangen/pakket-ontvangen/pakket-en-briefautomaat/). To enable this, the order must have two consumer addresses: one of type `INVOICE_ADDRESS` and one of type `PARCEL_LOCKER`. The `INVOICE_ADDRESS` must contain the customer's name for identification purposes at the service point. For details, refer to the PostNL [API documentation](https://docs.api.postnl.nl/#tag/Shipment). The `PARCEL_LOCKER` address must be the address of the pickup point and must include a `companyName`. It also requires the `additionalAddressInfo` field to contain the consumer's PostNL ID number. The following is an example for `Order.consumer` using the carrier `POSTNL`. The `additionalAddressInfo` field is only required for parcel locker delivery. ```json "addresses": [ { "addressType": "INVOICE_ADDRESS", "firstName": "Mieke", "lastName": "Janssen", "street": "Kudelstaartseweg", "houseNumber": "22", "postalCode": "1431 GA", "city": "Aalsmeer", "country": "NL" }, { "addressType": "PARCEL_LOCKER", "additionalAddressInfo":"", "companyName": "ACME", "firstName": "Mieke", "lastName": "Janssen", "street": "Zijdstraat", "houseNumber": "38", "postalCode": "1431 ED", "city": "Aalsmeer", "country": "NL" } ] ``` ### bpost pick-up point or parcel locker (Belgium) In Belgium, bpost offers consumers the option to pick up their parcel at a [pick-up point](https://www.bpost.be/en/receive-parcel/pick-up-point) or a [parcel locker](https://www.bpost.be/en/parcel-locker). The order must contain an address of type `PARCEL_LOCKER` where the `additionalAddressInfo` field contains the service point ID from the bpost [GeoLocator](https://pudo.bpost.be/Locator) API. fulfillmenttools supports bpost service points of type 1 (PostOffice), 2 (Post Point & Parcel Point), 4 (Pack Station/Parcel Locker), and 16 (Kariboo/Parcel Point). If the `additionalAddressInfo` field is omitted, the nearest service point is automatically chosen when the shipping label is requested. An `INVOICE_ADDRESS` can also be provided. The following is an example for `Order.consumer` using the carrier `BPOST`: ```json "addresses": [ { "addressType": "PARCEL_LOCKER", "additionalAddressInfo": "100472", "firstName": "Jean", "lastName": "Peeters", "street": "Carrefour de l'Europe", "houseNumber": "2", "postalCode": "1000", "city": "Bruxelles", "country": "BE" } ] ``` ### postnord service point or parcel locker In the Nordics, for example in Denmark, Finland, or Sweden, the consumer can choose to pick up a parcel at a postnord service point or [parcel locker](https://www.postnord.dk/en/private/receive-as-a-private-customer/flexible-delivery/?epslanguage=en) (Pakkeboks or Nærboks). To use this option, the `PARCEL_LOCKER` address must include the Service Point ID (for example, `105926`) in the `additionalAddressInfo` field. An `INVOICE_ADDRESS` can also be provided. For more information, see the [postnord API documentation](https://atdeveloper.postnord.com/apis/details?systemName=location-v5-servicepoints). The following is an example for `Order.consumer` using the carrier `POST_NORD`: ```json "addresses": [ { "addressType": "PARCEL_LOCKER", "additionalAddressInfo": "105926", "firstName": "Peter", "lastName": "Nielsen", "street": "Gymnasievej", "houseNumber": "29", "postalCode": "4600", "city": "Køge", "country": "DK" } ] ``` ### GLS ParcelShop delivery In Denmark and many other countries, the consumer can pick up a parcel at a GLS depot or a [ParcelShop](https://gls-group.com/DK/en/depot-parcel-shop-search). For this delivery type, the `PARCEL_LOCKER` address must be the address of the parcel shop and it must include the `parcelShopID` (for example, `2080099016`) in the `additionalAddressInfo` field. The first and last name must be the consumer's for identification during pickup. An `INVOICE_ADDRESS` can also be provided. For more information on parcel shops, refer to the [GLS ShipIT documentation](https://shipit.gls-group.eu/webservices/3_4_19/doxygen/WS-REST-API/rest_parcel_shop.html). {% hint style="info" %} You must have a log in to see the links to the GLS documentation. {% endhint %} The following is an example for `Order.consumer` using the carrier `GLS`: ```json "addresses": [ { "addressType": "PARCEL_LOCKER", "additionalAddressInfo": "2080095282", "firstName": "Jens", "lastName": "Jensen", "street": "Gymnasievej", "houseNumber": "29", "postalCode": "4600", "city": "Køge", "country": "DK" } ] ``` --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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