# Routing
In the routing section, you can define the routing strategy to best meet the needs of your customers. Based on the configured strategy, fulfillmenttools decides in which warehouse or store to fulfill the order.
The initial view shows the configured strategy as a flow diagram.
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You can create categories for this section to make it easier to view the flow diagram.
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To edit the routing strategy, we recommend reviewing the basic configuration first. To do this, hover on the **Basic configuration** box and click the edit icon.
The routing strategy logic is divided into two areas. For both areas, you can configure custom rules, which supplement the predefined rules of fulfillmenttools.
* [Fences](/documentation/by-pillar/advanced-order-routing/fences.md) exclude facilities from routing.
* [Ratings](/documentation/by-pillar/advanced-order-routing/ratings.md) weigh facilities in the routing decision.
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More information on the routing strategy can be found in [the Routing strategy article.](/documentation/by-pillar/advanced-order-routing/routing-strategy.md).
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### Order types
When creating an order, fulfillmenttools differentiates between two types of orders:
* [Click & Collect](/documentation/by-pillar/order-management.md#click-and-collect-order): The customer picks up the order in the store.
* [Ship-from-Store](/documentation/by-pillar/order-management.md#ship-from-store-order): A shipping provider ships the order from a facility to the customer's address. The type of facility (store or warehouse) is irrelevant in this context.
### Unroutable orders
An order might not be assigned to a facility (routed) if no available facility passes a specific fence. In such a case, the system retries routing the order whenever another order is passed to the DOMS. After a configurable amount of time, the order is set to a `not_routable` state. The default time is 8 hours.
## FAQs
How to define order type Ship-from-Store for a facility?
1. Select **Network View**
2. Define which **Service Type** can be selected by the customer
3. In the **DOMS Configuration**, enable fences to specify the ship-from-store settings.
How to define order type Click & Collect for a facility?
1. Select **Network View**
2. Select **Facilities**
3. Click the settings icon in the facility overview
4. Define the preferred order type or types for each facility
How to set order split settings for initial routing?
1. Select **Network View**
2. Select **DOMS Configuration**
3. Expand **Order Split**
4. Define the individual **Order Split Count**
How to activate order split after short-pick for ship from store orders?
1. Select **Network View**
2. Select **DOMS Configuration**
3. Expand **Routing decision in case of a shortpick**
4. Select **Order Split** and click the **Save** button
The system can now split the order in case of a short-pick.
How to set ratings in your order routing?
1. Select **Network View**
2. Click on **DOMS Configuration**
3. Expand **Routing rules**
4. Define the weight of each criterion
A lower number (for example, 1) indicates higher importance, while a higher number (for example, 10) indicates lower importance.
How to enable reroute upon short-pick for Click & Collect/Ship-to-Store /interfacility transfer?
1. Select **Network View**
2. Select **DOMS Configuration**
3. Expand **Routing decision in case of a short-pick**
4. Activate **Click & Collect reroute**
How to activate reroute in case of inactivity?
1. Select **Network View**
2. Expand **Reroute tasks in case of inactivity**
3. Define reroute settings for orders that are not fulfilled within a certain timeframe. The function can be activated for:
1. Ship-from-store tasks
2. Same-day deliveries
3. Click & Collect tasks
How to activate manual reroute?
1\. Select **Network View**
2\. Expand **Reroute task manually**
3\. Activate **Reroute** to enable the function
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