Order records
Order records provide read-only visibility into completed or external orders within Backoffice.
Order records are primarily used for:
Audit and compliance
Reporting and analytics
Customer support and lookup scenarios
Unlike operational orders, order records:
Don't trigger fulfillment processes
Don't have a lifecycle
Can't be modified
They represent what has already happened, not what needs to happen next.
Data availability
Order records only display the information that was provided during creation.
Depending on the data source (for example, POS, external systems, or imports), some fields or sections can be partially filled or empty.
For example:
Customer information might be missing if it wasn't collected
Payments can vary depending on the transaction setup
Item details depend on the available product data
Backoffice doesn't enrich or infer missing data. All values reflect the original transaction as provided.
Order records overview
The overview page provides a searchable and filterable list of all order records.
Search, filter, and sort
The following fields are searchable:
Order ID
Facility
Customer (for example, last name or company name)
Customer ID
Receipt number
Transaction ID
POS terminal ID
POS cashier ID
Article ID (from line items)
Records can be filtered by:
Facility
Order date
You can sort order records by columns such as order date.
Columns and displayed information
The table provides a structured overview of each record. Available columns include:
Origin type (for example, POS)
Order ID
Order date
Facility
Number of line items
Order total
Payment method
Payment status
Receipt number
Transaction ID
POS terminal
POS cashier ID
Facility country
Consumer
Consumer city
Consumer country
Customization
You can customize the order records page to suit your needs. You can choose to include or exclude certain columns in the relevant table view. Use the customize icon at the end of the table headers. You can also rearrange the columns using the more icon next to each column header.
Using the Reset button resets the view to the default ordering and visibility.
Order record detail view
The detail view provides a complete, read-only representation of a single order record. It's designed to give full visibility into the original transaction.
Header overview
The header overview is at the top of the page. It provides a quick summary of the order record with key transaction details:
Order ID
Order date
Facility
Order total
Other transaction identifiers are also provided:
Consumer name
POS terminal ID
Receipt number
Transaction ID
Transaction details
The Transaction details section reflects where and how the order was created:
Type (for example, POS)
Cashier ID
Terminal ID
Consumer
The Consumer section contains the name of the consumer and address information:
Consumer ID
Email
First name and last name
Company name (if available)
Address details:
Street
Additional address information
Postcode
City and country
Multiple entries can be present if more than one address is associated with the record.
Items
The Items section lists all the purchased products included in the transaction:
Article ID
Title
Quantity and unit
Article attributes (for example, size, material, and so on)
Pricing information
Payments
The Payments section shows all associated payments. Multiple payments can be listed for a single order record. Values included are:
Payment method (for example, cash, card)
Payment status (for example, completed, failed, refunded)
Receipt number
Transaction ID
Amount
Tax amount
Totals
The Totals section provides a summarized pricing breakdown. All values reflect the final transaction state. Values included are:
Subtotal
Discounts
Fees
Taxes
Total
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