Order overview
The network order overview provides an overview of all orders across the fulfillment network. What actions you can perform and what you can see, will depend on your user role and permission.
Below is what a role with full permissions will see:
The search bar can be used to find orders. You can search by tenant order ID, consumer, address, stickers and labels, article name and ID, order custom attributes, facilities, carrier track-and-trace ID, and custom service names.
You can also use filters to find relevant orders:
Order date: Filters orders by order date.
Creation date: Filters orders by the date they were created in fulfillmenttools.
Facilities: Filters orders by the facility where fulfillment occurs.
Facility countries: Filters orders by the country where fulfillment occurs.
Delivery countries: Filters orders by the country of the delivery address.
Type: Filters orders by order type.
Carrier: Filter orders by the carrier.
Process status: Filters by the aggregated status of the process. Note:
Finishedcan represent any state marking the process as complete, such asDelivered,Picked up, orPickup canceled.Completion by: Filters by the time when the pick job should be completed.
Brands: Filters orders containing items from specific brands.
Routing: Filters orders by their routed status, whether routed to a facility or unroutable.
Lock: Filters orders by their locked or unlocked status.
Delivery progress: Filters orders by their delivery status sent from the carrier.
Article: Filters orders by their included article.
By default, orders are shown from the last 12 months. They are sorted by order date in ascending order. To change the sorting, click the arrow on any column to sort the table by that column.
Use the customize icon at the end of the table to change which columns are shown in the table and in which order. Alternatively, use the more icon on each column to change it's position.
Click anywhere on the order row to open the Order details view.
Click on the Order ID to open the fulfillment status quick view.
Order table: Field definitions
Below are all the fields that could be included in the orders table. These are listed in the default order within the table.
Type
Supply: The order is intended to supply a facility (for example, replenishment or internal stock movement).
Shipping: The order is shipped to a consumer or external recipient.
Pickup: The consumer collects the order at a designated facility.
Order ID
A unique identifier assigned to each order. Used for tracking, referencing, and linking the order across systems.
Status
An order's status depends on its current processing stage. The complete process encompasses picking, packing, handover, and delivery. The order process status integrates these stages to show the overall progress. See the order process status section for more details.
Alert
Provides visibility into operational conditions that may require attention. Alert messages are displayed in the format {Affected area}: {Alert type}. The affected area indicates where the issue occurred. Alert colors indicate the current status and urgency. Gray alerts indicate that operational intervention in the fulfillment process is no longer possible. The relevant process step has already been completed or passed, although follow-up actions outside the fulfillment workflow may still be required.
Stuck: A process step is blocked and can't proceed.Mismatch detected: An inconsistency or discrepancy has been detected.Delay detected: The committed promise can likely no longer be met or has already been missed.
Order date
The timestamp indicates when the order was originally created in the system.
Preferred date
The consumer's preferred delivery date, if provided.
Target time
Indicates when a shipping provider should pick up an order for delivery. A value of – means that no target time is defined or available for this order.
Ordered
Indicates the total quantity of items included in the order.
Picked
Indicates the quantity of items that have been successfully picked. This value is updated only after all pick jobs for the order are closed.
Consumer
Represents the recipient of the delivery. May contain a last name or company name, depending on the consumer data in the order.
Delivery street
The street address of the delivery destination.
Delivery city
The street address of the delivery destination.
Delivery country
The destination country for the delivery.
Carrier
The logistics provider responsible for transporting and delivering the order or transfers.
Facility
The operational location(s) responsible for processing or fulfilling the order.
Label
Represents the set of stickers automatically assigned to the order during order creation.
Bundles
The number of bundles included in the order. A bundle represents a grouped set of items packaged together.
Splits
Indicates whether the order is split across multiple facilities. A value greater than 1 means the order is fulfilled from multiple facilities.
Payment currency
The currency in which the consumer paid for the order.
Last edited on
The date and time of the most recent modification to the order.
Last edited by
The person responsible for the most recent modification to the order.
Creation date
The date on which the order was created in fulfillmenttools.
Order process states
The order process status represents the current stage of an order within its lifecycle. It's automatically determined based on the statuses of the underlying processes and modules, such as routing, fulfillment operations, shipping, and returns. The following table outlines the criteria used to assign each order status.
Open
gray
No operational processes have started yet. If it's locked, it will show a lock symbol.
Shipping and Pickup
In progress
orange
A routing process is running, or at least one operational process (picking, packing, services, shipping label creation, or handover) has been started. Or a return process has been initiated.
Shipping and Pickup
Pickup pending
orange
The order is ready for consumer pickup.
Pickup
In transit
orange
At least one parcel is in transit. The carrier has confirmed the handover.
Shipping
Delivered
green
The carrier has confirmed the delivery.
Shipping
Finished
green
All fulfilled parcels have been handed over to the carrier, and fulfillmenttools has no further delivery information. The status may also include orders that were partially canceled during processing, while all remaining fulfillable items were completed and handed over.
Shipping
Picked up
green
The consumer has picked up the order.
Pickup
Error
red
An error occurred, which could be operational (for example, a failed label request), shipping-related (for example, a carrier reports a delivery delay), or technical.
Shipping and Pickup
Canceled
red
The order was canceled manually or automatically, depending on the configuration.
Shipping
Pick up canceled
red
A handover didn't occur, for example, if the consumer didn't pick up the order.
Pickup
Info icon
The information icon column displays order details.
The order is locked. You can manually unlock it using the three-dot menu.
Comments have been added to the order process. To view and add new comments, open the order details page.
The order is a preorder or backorder and is awaiting new stock. For more information, see the Preorders and backorders article.
Fulfillment status quick view
When you click the order ID, a modal opens. This is the fulfillment status quick view. It provides detailed insight into the operational status of order fulfillment. You can see whether an order is currently being picked or packed, or if labels have been created.
Any recorded attributes added to an item during the operational process are shown here, such as serial numbers, country of origin, and so on.
Operational status
Open
gray
No related order-picking tasks have started in the facility yet.
In progress
orange
The facility has started at least one picking task related to the order.
Done
green
All picking tasks were completed, and all items were picked.
Incomplete
half-green
All picking tasks were completed, but not all items could be picked.
No items picked
red
All picking tasks were completed, but no items were picked.
Canceled
red
The order, or just the picking task, has been canceled.
-
-
No picking tasks exist.
Open
gray
No related order-packing tasks have started in the facility yet.
In progress
orange
The facility has started at least one related order-packing task.
Done
green
All packing tasks were completed.
Canceled
red
The order has been canceled.
-
-
No packing tasks exist.
Open
gray
No related order-service tasks have started in the facility yet.
In progress
orange
The facility has started at least one service task related to the order.
Done
green
All service tasks were completed.
Canceled
red
All related services were canceled.
-
-
No services exist.
Open
gray
At least one order-related package has been packed at the facility, but no shipping label has been ordered yet.
In progress
orange
At least one shipping label has been requested.
Retryable
orange
Creating at least one shipping label has failed and can be retried, for example, through the Store Operations app.
Done
green
Order-related shipping labels have been successfully generated.
Error
red
The delivery label couldn't be created.
-
-
No parcel or shipping label exists.
Open
gray
No handover to the carrier or consumer has been reported yet.
In transit
orange
The carrier has accepted at least one package, and it's on its way to the consumer.
Picked up
green
A handover to the consumer has been reported.
Delivered
green
The carrier reports that it successfully delivered to the consumer.
Error
red
The carrier reports an incident during delivery.
-
-
No parcel, shipping label, or handover task exists.
Customization
You can edit the view of the fulfillment status quick view:
Table columns can be rearranged or stuck to either side. This action is available via the three-dot menu in each column header.
Table columns can be shown or hidden using the edit button located at the right end of the table.
The table can be sorted by the data of a column using the arrow icon in the header.
The reset button restores the visibility of all columns and reverts the table to its original sorting order.
Operational actions
The below actions can be found in the 3-dot menu on the order table or in the fulfillment status quick view.
Cancel order
Cancels all entities of an order.
All pick jobs are open
No items have been picked
The necessary permission
ORDER_CANCELis set
Force cancel order
Sets all entities to canceled, regardless of processing status. Releases reserved stock. If items are already picked, you must manually return them to storage and align physical inventory with system records.
Must be enabled via REST API
The necessary permission
ORDER_FORCE_CANCELis set
Unlock order
Unlocks the order and operational processes. Operational entities change their status to open.
Order is in status locked
The necessary permission
ORDER_UNLOCKis set
Edit address
Allows users to correct typographical errors or incorrect address entries.
The necessary permission
ORDER_CONSUMER_WRITEis set
Change carrier
Change the carrier for the picking task. A new label must be generated.
Ship‑from‑store orders only
Handover job is open
The necessary permission
SHIPMENT_WRITEis set
Assign order
Assigns the order to a new facility and creates a new pick job there. Deletes existing pick jobs.
Ship‑from‑store orders only
All pick jobs are open
No items have been picked
The necessary permission
PROCESS_WRITEis set
Reroute order
Performs new routing if the current routing isn't optimal. Deletes existing pick jobs.
All pick jobs are open
No items have been picked
The necessary permission
PROCESS_REROUTEand is set
Reroute unroutable order
Evaluates the order again against routing rules to find the optimal routing option. Can be executed in bulk to process multiple unroutable orders simultaneously.
Order or articles within the order aren't routable
The necessary permission
ROUTING_WRITEis set
Reroute task
Enables manual rerouting of tasks. Blocklists the facility that previously processed the order (if activated in the settings).
Pick job is open
The necessary permission
ROUTING_WRITEis setFeature is enabled in the settings
Restart task
The picking task remains in progress, and the number of already picked items stays the same, but the shipping labels will be removed.
Task hasn't yet handed over to a carrier or consumer
Restart configuration is active
The necessary permission
PICKJOB_WRITEis set
Reset task
Resets the task status to open, resets already picked items to 0, and removes already created service jobs, pack jobs, parcels, handover jobs, and shipping labels. This is useful if a mistake was made during the picking process in the facility.
Pick job is in progress
The necessary permission
PICKJOB_WRITEis set
Cancel task
Cancels the picking task and updates the order status to canceled in Backoffice.
Note: The order isn't automatically canceled, and the ORDER_CANCELED event isn't triggered. You must cancel the order separately if required.
Picking has not started yet or ended with the status
ABORTEDThe necessary permission
PICKJOB_WRITEis set
Confirm pickup
Confirms the pickup by the carrier or consumer.
Collect orders only
Handover job is open
The necessary permission
HANDOVERJOB_WRITEis set
Cancel pickup
Cancels the pickup by the consumer.
Collect orders only
Handover job is open, handed over, or waiting for input
The necessary permission
HANDOVERJOB_WRITEis set
Edit order
Allows you to edit certain order details, including the preferred delivery date and the ability to add or remove items. Any line item change triggers a reroute.
Pick job is open
Editable fields are dependent on order status
The necessary permission
ORDER_CONSUMER_WRITEandORDER_LINEITEM_WRITEis set
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