# Orders The Network order overview provides an overview of all orders across the fulfillment network. What actions you can perform and what you can see, will depend on your user role and permission. Below is what an Administrator role will see:

The search bar can be used to find orders. You can search by tenant order ID, end customer, address, stickers and labels, article name and ID, order custom attributes, facilities, carrier track-and-trace ID, and custom service names. You can also use filters to find relevant orders: * **Order date:** Filters orders by order date. * **Facilities:** Filters orders by the facility where fulfillment occurs. * **Facility countries:** Filters orders by the country where fulfillment occurs. * **Delivery countries:** Filters orders by the country of the delivery address. * **Type:** Filters orders by [order type](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/broken-reference). * **Carrier**: Filter orders by the carrier. * **Process status:** Filters by the aggregated status of the process. Note: `Finished` can represent any state marking the process as complete, such as `Delivered`, `Picked Up`, or `Pickup Canceled`. * **Completion by:** Filters by the time when the pick job should be completed. * **Brands:** Filters orders containing items from specific brands. * **Routing:** Filters orders by their routed status, whether routed to a facility or unroutable. * **Lock:** Filters orders by their locked or unlocked status. * **Delivery progress:** Filters orders by their delivery status sent from the carrier. By default, orders are shown from the last 12 months. They are sorted by order date in ascending order. To change the sorting, click the arrow on any column to sort the table by that column. Use the customize icon at the end of the table to change which columns are shown in the table and in which order. Alternatively, use the more icon on each column to change it's position. Click anywhere on the order row to open the [order-details-view](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/orders/order-details-view "mention"). Click on the Order ID to open the [fulfillment status quick view](#fulfillment-status-quick-view). ## Order table: Field definitions Below are all the fields that could be included in the orders table. These are listed in the default order within the table.

Field name	Type	Definition
Type	Enum	Supply: The order is intended to supply a facility (for example, replenishment or internal stock movement). Shipping: The order is shipped to a customer or external recipient. Pickup: The customer collects the order at a designated facility.
Order ID	String	A unique identifier assigned to each order. Used for tracking, referencing, and linking the order across systems.
Status	Enum	The status of an order varies based on its current processing stage. The complete process encompasses picking, packing, handover, and delivery. The order process status integrates these stages to show the overall progress. See the order process status section for more details.
Order date	Date	The timestamp indicating when the order was originally created in the system.
Preferred date	Date	The customer's preferred delivery date, if provided.
Target time	Date	Indicates when an order should be picked up by a shipping provider for delivery. A value of `–` means that no target time is defined or available for this order.
Info	Enum	Displays an informational icon. See the info icons section for more details.
Ordered	Number	Indicates the total quantity of items included in the order.
Picked	Number	Indicates the quantity of items that have been successfully picked. This value is updated only after all pick jobs for the order are closed.
Customer	String	Represents the recipient of the delivery. May contain surname, last name, or company name, depending on the consumer data in the order.
Delivery street	String	The street address of the delivery destination.
Delivery city	String	The street address of the delivery destination.
Delivery country	String	The destination country for the delivery.
Carrier	Enum	The logistics provider responsible for transporting and delivering the order or transfers.
Facility	Enum	The operational location(s) responsible for processing or fulfilling the order.
Label		Represents the set of stickers automatically assigned to the order during order creation.
Bundles	Number	The number of bundles included in the order. A bundle represents a grouped set of items packaged together.
Splits	Number	Indicates whether the order is split across multiple facilities. A value greater than 1 means the order is fulfilled from more than one facility.
Payment method	Enum	The method used for payment (for example, credit card, invoice, digital wallet).
Payment currency	Enum	The currency in which the customer paid for the order.
Last edited on	Date	The date and time of the most recent modification to the order.
Last edited by	Date	The user responsible for the most recent modification to the order.

### Order process states

Status	Status color	Description	Type
`Open`	gray	No operational processes have started yet. If it's locked, indicated by a lock symbol.	Delivery and Pickup
`In progress`	orange	A routing process is running, or at least one operational process (picking, packing, services, shipping label creation, or hand over) has been started. Or a return process has been initiated.	Delivery and Pickup
`Pickup pending`	orange	The order is ready for pickup by the customer.	Pickup
`In transit`	orange	At least one parcel is in transit. The hand over is confirmed by the carrier.	Delivery
`Delivered`	green	The delivery has been confirmed by the carrier.	Delivery
`Finished`	green	All parcels are handed over to the carrier, and the system has no further information on deliveries.	Delivery
`Picked up`	green	The customer has picked up the order.	Pickup
`Error`	red	An error occurred, which could be operational (for example, a failed label request), delivery-related (for example, a carrier reports a delivery delay), or technical.	Delivery and Pickup
`Canceled`	red	The order was canceled manually or automatically based on a configuration.	Delivery
`Pick up canceled`	red	A handover didn't occur, for instance, if the customer didn't pick up the order.	Pickup

### Info icon The information icon column displays order details.

Icon	Description
	The order contains items that are unroutable. Those items could not be assigned to any facility for fulfillment.
	The order is locked. It can be manually unlocked using the three-dot menu.
	Comments have been added to the order process. To view and add new comments, visit the order details page.
	The order is a `Pre-order` or `Backorder`, awaiting new stock arrival. Refer to the documentation on Pre-orders and backorders for more information.

## Fulfillment status quick view Clicking on the order status, a modal opens, providing a detailed insight into the operational status of order fulfillment. It answers key questions such as whether an order is currently being picked or packed, or if labels have been created.

### Operational status {% tabs %} {% tab title="Picking" %}

Status	Color	Description
`Open`	gray	All related order picking tasks in the facility have not yet been started.
`In progress`	orange	The facility has started at least one picking task related to the order.
`Done`	green	All picking tasks were completed with all items picked.
`Incomplete`	half-green	All picking tasks have been completed, but not all items could be picked.
`No items picked`	red	All picking tasks have been completed, but no item could be picked.
`Canceled`	red	The order has been canceled.
-	-	No picking tasks exist.

{% endtab %} {% tab title="Packing" %}

Status	Color	Description
`Open`	gray	All related order packing tasks in the facility have not yet been started.
`In progress`	orange	The facility has started at least one related order-packing task.
`Done`	green	All packing tasks were completed.
`Canceled`	red	The order has been canceled.
-	-	No packing tasks exist.

{% endtab %} {% tab title="Services" %}

Status	Color	Description
`Open`	gray	No related order service tasks in the facility have been started.
`In progress`	orange	The facility has started at least one service task related to the order.
`Done`	green	All service tasks were completed.
`Canceled`	red	All related services were canceled.
-	-	No services exist.

{% endtab %} {% tab title="Label" %}

Status	Color	Description
`Open`	gray	At least one order-related package has been packed at the facility, but no shipping label has been ordered yet.
`In progress`	orange	At least one shipping label has been requested.
`Retryable`	orange	The creation of at least one shipping label has failed and can be repeated, for example, through the application.
`Done`	green	Order-related shipping labels have been successfully generated.
`Error`	red	The delivery label couldn't be created.
-	-	No parcel or shipping label exists.

{% endtab %} {% tab title="Delivery" %}

Status	Color	Description
`Open`	gray	No handover to the carrier or customer has been reported yet.
`In transit`	orange	The carrier has accepted at least one package that is on its way to the customer.
`Picked up`	green	A handover to the customer has been reported.
`Delivered`	green	The carrier reports successful delivery to the customer.
`Error`	red	The carrier reports an incident during delivery.
-	-	No parcel, shipping label, or handover task exists.

{% endtab %} {% endtabs %} ### Operational actions The below actions can be found in the 3 dot button.

Action	Description	Condition
Cancel order	Cancels all entities of an order.	All pick jobs are open No items have been picked The necessary permission `ORDER_CANCEL` is set
Force cancel order	Sets all entities to canceled regardless of processing status. Releases reserved stock. If items are already picked, manual steps are required to return items to storage and align physical inventory with system records.	Must be enabled via REST API The necessary permission `ORDER_FORCE_CANCEL` is set
Unlock order	Unlocks the order and operational processes. Operational entities change it's status to open.	Order is in status locked The necessary permission `ORDER_UNLOCK` is set
Edit address	Allows users to correct typographical errors or incorrect address entries.	The necessary permission `ORDER_CONSUMER_WRITE` is set
Carrier change	Changes the carrier for the picking task. A new label must be generated.	Ship‑from‑store orders only Handover job is open The necessary permission `SHIPMENT_WRITE` is set
Assign order	Assigns the order to a new facility and creates a new pick job there. Deletes existing pick jobs.	Ship‑from‑store orders only All pick jobs are open No items have been picked The necessary permission `PROCESS_WRITE` is set
Reroute order	Performs new routing, if current routing is not optimal. Deletes existing pick jobs.	All pick jobs are open No items have been picked The necessary permission `PROCESS_REROUTE` and is set
Reroute unroutable order	Evaluates order again against routing rules to find an optimal path. Can be executed in bulk to process multiple unroutable orders simultaneously.	Order or articles within the order are not routable The necessary permission `ROUTING_WRITE` is set
Task reroute	Enables manual rerouting of tasks. Blacklists the facility previously processing the order (if activated in the settings).	Pick job is open The necessary permission `ROUTING_WRITE` is set Feature is enabled in the settings
Restart task	Picking task stays in progress, the quantity of already picked items remains the same, but obsolete shipping labels will be removed.	Pick job is in progress Restart configuration is active The necessary permission `PICKJOB_WRITE` is set
Reset task	Resets the task status to an open state, resets already picked items to 0, and removes already created service jobs, pack jobs, parcels, hand over jobs or shipping labels. This is useful if a mistake was made during the picking process in the facility.	Pick job is in progress The necessary permission `PICKJOB_WRITE` is set
Confirm pick-up	Confirms the pick up by the carrier or customer.	Collect orders only Handover job is open The necessary permission `HANDOVERJOB_WRITE` is set
Cancel pick-up	Cancels the pick up by customer.	Collect orders only Handover job is open, handed over, or waiting for input The necessary permission `HANDOVERJOB_WRITE` is set

### Customization * Table columns can be rearranged or stuck to either side. This action is available via the three-dot menu in each column header. * Table columns can be shown or hidden using the edit button located at the right end of the table. * The table can be sorted by the data of a column using the arrow icon in the header. * The reset button restores the visibility of all columns and reverts the table to its original sorting order. ## FAQ

How can I effectively search for a specific order?

The search feature in the Order Overview is used to locate specific orders. The search supports various fields, such as Tenant Order ID, End Customer Name, Delivery Address, Article Name and ID, and Carrier information. Filters can also be applied to narrow down the results. To perform a search: * Enter relevant criteria into the search bar. * Apply filters to refine the search further. * Review the results list, which will display orders matching the criteria. By utilizing these tools, the process of finding specific orders is streamlined, enhancing workflow efficiency.

How to determine the status of each order?

The status column displays the aggregated status of each respective order. For example, with an order split where one facility has completed its part while another has not yet started, the order will be marked as `in progress`. Only once all locations have finished their part and the goods have been delivered to the customer will the order status be updated to `delivered`. All status definitions are described in the [Order process states](https://docs.fulfillmenttools.com/documentation/by-pillar/order-management/orders#process-state-restrictions) section.

How can I utilize the order view to prioritize orders based on urgency or specific criteria?

The sort feature can be used to organize orders by `Preferred Date` or `Target Time`, ensuring urgent orders appear at the top. Filtering out finished orders helps focus only on pending tasks. This streamlines operations and ensures timely processing of priority orders.

How can I update or change the status of an order?

The order status is primarily determined by the processes occurring at the facility and updates received from the carrier, thus allowing minimal manual intervention. However, certain operational aspects can be influenced, such as `canceling the order` or `restarting the picking process` to update the order's progression status. This ensures that the status reflects the most accurate state of the order within the fulfillment process.

How to trigger a new DOMS decision / reroute order?

* Open the order page * Open the 3-dot menu for the relevant order * Click on **Reroute order** * A new routing is triggered for the selected pick job to find the ideal location for fulfillment. {% hint style="info" %} This action may require a special permission. If the action is not displayed, contact an administrator. {% endhint %}

Assigning an order to a new facility

* Open the order page * Open the 3-dot menu for the relevant order * Click on **Assign Order** * Choose the facility to which the order should be assigned * The order will arrive as a new task in the selected facility {% hint style="info" %} This action may require a special permission. If the action is not displayed, contact an administrator. {% endhint %}

How to reset or restart a task?

* Open the order detail page for the relevant order * Open the 3-dot menu in the Fulfillment Location Container * Click on the desired action * The task status will be changed {% hint style="info" %} The difference between restart and reset is that a reset sets a picking task's status to `open`, resets already picked items to 0, and removes obsolete shipping labels. A restart sets the picking task's status to `in progress`, the quantity of already picked items remains the same, but obsolete shipping labels will be removed. {% endhint %}

How to cancel an order?

* Open the order page * Open the 3-dot menu for the relevant order * Click on **Cancel order** * Choose a cancellation reason * The order will be marked as canceled and will disappear in the picking app {% hint style="info" %} This action may require a special permission. If the action is not displayed, contact an administrator. {% endhint %}

How to update order line items?

* Open the three‑dot menu in the order items module or the header to edit the order * Update quantities, cancel items, or add new items as long as operational processing has not started * Order modification requires the appropriate permissions and an active configuration in the API * Any line item change triggers a reroute

How to unlock an order?

* Open the order page * Open the 3-dot menu of the relevant order * Click on **Unlock order** * The order will be unlocked and the lock symbol disappears {% hint style="info" %} This action may require a special permission. If the action is not displayed, contact an administrator. {% endhint %}

How to a change a customer address?

* Open the order page * Open the 3-dot menu for the order that requires an address change * Click on **Change address** * Edit the address and click **Save** * The order addresses will be updated, if a shipping label has already been generated for the changed address, it becomes obsolete and must be recreated via the app {% hint style="info" %} This action may require a special permission. If the action is not displayed, contact an administrator. {% endhint %}

How to change the carrier?

* Open the order detail page for the relevant order * Open the 3-dot menu at the Fulfillment Location Container * Click on **Change carrier** * Choose a carrier and click **Save** {% hint style="info" %} This action may require a special permission. If the action is not displayed, contact an administrator. {% endhint %}

How to customize order pages?

* Click on the settings button at the right end of the table * Deselect unneeded columns and click **Save** * To reorder or make columns sticky, use the 3-dot menu found in each table header * To rearrange or hide specific containers on the detail page, click the **Customize** button located at the top of the detail page {% hint style="info" %} A reset action restores the visibility of all columns, clears any sticky settings, and resets the sorting to the order date. {% endhint %}

How to add a comment to an order?

If the commenting action is enabled, comments can be added directly in the order detail section. A dedicated modal is available to input and save comments related to the order process, allowing for efficient communication of important details or updates.