> For the complete documentation index, see [llms.txt](https://docs.fulfillmenttools.com/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fulfillmenttools.com/documentation/backoffice/network-view/analytics.md).

# Analytics

While Backoffice provides real-time information for daily operations, Analytics provides deeper insights from long-term historical data. A collection of key performance indicators (KPIs), graphs, and tables helps better understand and optimize company processes.

{% hint style="info" %}
Analytics is currently available only in English. To create custom dashboards or analyses, you can use the [public event export](/documentation/getting-started/eventing/event-export.md) to integrate raw data into a custom data warehouse.
{% endhint %}

Analytics uses data up to the previous day and is updated once a night. This also applies to master data changes, for example, facility names. The dashboard uses a configured time zone to assign events to a specific date. Currently, you can use only a single time zone.

## Navigation

Opening the analytics area displays the [Overview](#overview-page), which also contains the navigation menu. You can access navigation from all other pages. The navigation is organized by pillar, and each pillar contains [pages](#subpages). Each page covers a topic such as orders or routing. Click on the pillar name to access the analytics page.

<div data-with-frame="true"><figure><img src="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2F1k1gQ3LF4vKaDNLzdCbp%2FAnalytics%20navigation.png?alt=media&amp;token=2cb20c39-2491-4c9e-90a2-a8e2630bd3e3" alt="Navigation screen for the analytics section of Backoffice" width="375"><figcaption></figcaption></figure></div>

{% hint style="info" %}
The availability of individual pages and filter options depends on the tenant configuration.
{% endhint %}

Descriptions of the individual pages are available in the articles below:

* [Order management analytics](/documentation/backoffice/network-view/analytics/doms-pages.md)
* [Store operations analytics](/documentation/backoffice/network-view/analytics/fulfillment-operations-pages.md)
* [Inventory analytics](/documentation/backoffice/network-view/analytics/inventory-pages.md)

## Filters

Most pages in the Analytics section offer filters to select specific time periods, facilities, or comparison views. Filters vary by page, depending on the available data.&#x20;

The filter applies to all cards on the page.

See the relevant pages for more information on the filters.

## Overview

The Overview provides a high-level summary of key figures from different pillars.&#x20;

The filter automatically shows data from the last 7 days and compares it with the previous 7 days. You can't change this on the overview. Go to the relevant page to change the filter.

<div data-with-frame="true"><figure><img src="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2F9exbyzve4B69AC6gVFbp%2FAnalytics%20filters%20on%20dashboard.png?alt=media&amp;token=ba7bcd63-37b0-43be-998c-2399074df979" alt="" width="375"><figcaption></figcaption></figure></div>

The dashboard content is organized into cards. Each card contains either a chart, a table, or a single number. Click the card name to open the corresponding section in this documentation and learn more about the data.

All data on the Overview is also available in greater detail on the respective [pages](#subpages), where you can apply specific filters.

<div data-with-frame="true"><figure><img src="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2F4DKkmPl03bAaaqwQyyPz%2FAnalytics%20cards%20on%20overview.png?alt=media&amp;token=7fa91db0-f43c-4cc8-a4b9-0702c70c7eab" alt="" width="375"><figcaption></figcaption></figure></div>

## Downloads

You can download various reports and data extracts as CSV or Excel files. These downloads are enabled individually. [Contact our Support team](https://ocfulfillment.atlassian.net/servicedesk/customer/portal/1) to inquire about available reports.

<div data-with-frame="true"><figure><img src="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2F28aNr0fybZbtnubD7BKd%2FAnalytics%20downloads.png?alt=media&amp;token=4e6c0935-1036-4a26-9784-6315e67bec4e" alt="" width="375"><figcaption></figcaption></figure></div>

When you open a CSV file with Excel, all data may initially appear in a single column (`column A`). To separate the data into individual columns, follow these steps:

1. Select `column A`.
2. Switch to the `Data` tab and click `Text to Columns`.
3. Select `Comma` as the separator.


---

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