> For the complete documentation index, see [llms.txt](https://docs.fulfillmenttools.com/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fulfillmenttools.com/documentation/backoffice/ai-sidekick.md).
# AI Sidekick (Beta)
The fulfillmenttools AI Sidekick is designed to quickly answer questions about using fulfillmenttools. It currently has 3 main functions, with more coming soon:
1. It provides clear, in-context guidance directly in Backoffice, so you don't need to go through documentation or wait on support. By turning questions into immediate, actionable insights, the assistant reduces friction, speeds up onboarding, and makes everyday tasks simpler and more intuitive.
2. It has read access to your entire tenant so that you can ask any question about your fulfillment network. For example, how many open pick jobs there are, or how much stock is at a particular facility.
3. It can help create the relevant ratings for your business case when you're in the ratings section of a node configuration. Note that this functionality isn't enabled for all tenants. See the [Routing strategy article](/documentation/backoffice/network-view/routing.md#ratings) for more information.
## Access the AI Sidekick
To open the AI Sidekick, click the **AI Sidekick** button on the right of the topbar in Backoffice.
Once opened, our AI Sidekick operates through a simple question‑and‑answer interaction. You can submit text questions, and responses are delivered as text and streamed progressively in real time.
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To move the Sidekick to another window, click the **open window** icon.
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You can then move it anywhere on your screen by clicking and holding the window, then dragging it where you want.You can also resize the window by selecting a corner and either making it larger or smaller.
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To reattach the window as a panel on the right, click the **panel** icon.
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You can delete your chat history using the **trash can** icon, or close the chat by clicking the **close** icon. Closing the chat won't remove the history.
## AI Sidekick usage and audience
Our AI Sidekick is designed to provide fast, reliable answers to questions related to using fulfillmenttools. It leverages in-depth knowledge of the user interface and the fulfillmenttools documentation to deliver relevant, contextual support when needed. By intelligently connecting information across the product and its documentation, the feature helps you resolve questions much faster, without searching through manuals or waiting for support responses.
The primary audience includes administrators and power users who work extensively in Backoffice and with fulfillmenttools clients. However, the feature also benefits anyone in an operational or administrative role, helping users across the organization work more efficiently and confidently.
### User roles
The fulfillmenttools AI Sidekick is particularly beneficial for the following user groups:
* Administrators
* Operations‑focused roles (for example, supervisors and other operational power users)
To enable access to the AI Sidekick for a user group, you need the `AI_ASSISTANT_ACCESS` permission. This permission is included by default in the standard `SUPERVISOR` and `ADMINISTRATOR` roles provided with fulfillmenttools.
### User interaction model
#### Allowed and expected data
Our AI Sidekick is intended to process user‑generated, plain‑text inputs related to the use of fulfillmenttools. Supported inputs include:
* Questions about using fulfillmenttools and its features
* Questions referring to existing documentation
* Questions related to best practices for integrating fulfillmenttools
* Anonymized or pseudonymized information provided for contextual clarification
All data submitted to the AI Sidekick must be manually entered. Automated or headless usage (for example, via scripts or background processes) isn't supported or permitted.
#### Discouraged or prohibited data inputs
To avoid GDPR violations and misuse of the service, users must not submit:
* Personal data
* Special category data (for example, health, biometric, or financial information)
* Confidential credentials
* Any content that's unrelated to the intended usage of the feature
The AI Sidekick isn't designed to process:
* Identifiable customer or employee data
* Proprietary business secrets
* Information subject to strict regulatory protections unless explicitly anonymized or pseudonymized
Submitting such data is prohibited as it could compromise data protection, security, and compliance obligations.
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Don't enter personal data, sensitive information, credentials, or confidential business data into the AI Sidekick. This feature is intended for general questions about using fulfillmenttools only. Any information you provide should be anonymized, user‑generated, and related to the intended use of the product.
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#### Data flow description
The typical flow in this assistant includes the following steps:
1. The user submits input through the user interface
2. The input is then validated and pre‑processed before being passed to the AI component or model.
3. The AI generates a response based on the provided information, which is subsequently post‑processed and delivered back to the user.
#### Data processing locations and third parties
This feature processes all data exclusively within Europe. User session data is stored per user for a maximum of 30 days and is automatically deleted thereafter. The feature doesn't use data you provide for model training or improvement.
The AI Sidekick is powered by Anthropic's Claude family of models. Based on the type and complexity of the request, it dynamically selects one of the following models:
```
claude-haiku-4-5
claude-sonnet-4-6
claude-opus-4-6
```
The model also processes data within Europe. fulfillmenttools reserves the right to update or replace the underlying AI model in the future without prior notice.
### Output characteristics and limitations
#### Output description
The AI Sidekick produces AI‑generated outputs that may include text responses, scores, classifications, and recommendations. Depending on the use case, the feature may exhibit deterministic behavior or probabilistic behavior, meaning that responses can be consistent or may vary slightly based on context and input.
#### Known limitations
Document known shortcomings:
* Possible inaccuracies
* Bias or ambiguity risks
* Dependency on input data quality
* Scenarios where human review is required
fulfillmenttools reserves the right to impose usage quotas on the AI Sidekick.
### Human-in-the-loop
The AI Sidekick provides suggestions and answers, but all decisions remain with you. Always review and validate the information before acting on it. To stay in control, you can edit or reject outputs, regenerate or refine responses, or turn off the feature at any time.
---
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