AI Sidekick (Beta)

The fulfillmenttools AI Sidekick is designed to quickly answer questions about using fulfillmenttools. It provides clear and in‑context guidance directly in Backoffice, so you don't need to dig through documentation or wait on support. By turning questions into immediate, actionable insights, the assistant reduces friction, speeds up onboarding, and makes everyday tasks simpler and more intuitive.​

To open the AI Sidekick, click the AI Sidekick button on the right of the top bar of Backoffice.

Once opened, our AI Sidekick operates through a simple question‑and‑answer interaction. You can submit text questions, and responses are delivered as text and streamed progressively in real time.

Intended usage and primary user audience

Our AI Sidekick is designed to provide fast, reliable answers to questions related to using fulfillmenttools. It leverages in‑depth knowledge of the user interface as well as the fulfillmenttools documentation to deliver relevant, contextual support directly when it's needed. By intelligently connecting information across the product and its documentation, the feature helps you resolve questions significantly faster, without the need to search through manuals or wait for support responses.

The primary audience includes administrators and power users working extensively in Backoffice and with the fulfillmenttools clients. However, the feature is broadly beneficial for anyone in an operational or administrative role, helping users across the organization work more efficiently and confidently.

User roles

The fulfillmenttools AI Sidekick is particularly beneficial for the following user groups:

• Administrators

• Operations‑focused roles (for example, supervisors and other operational power users)

To enable access to the AI Sidekick for a user group, the permission AI_ASSISTANT_ACCESS is required. This permission is included by default in the standard SUPERVISOR and ADMINISTRATOR roles provided with fulfillmenttools.

User interaction model

Allowed and expected data

Our AI Sidekick is intended to process user‑generated, plain‑text inputs related to the use of fulfillmenttools. Supported inputs include:

• Questions about using fulfillmenttools and its features

• Questions referring to existing documentation

• Questions related to best practices for integrating fulfillmenttools

• Anonymized or pseudonymized information provided for contextual clarification

All data submitted to the AI Sidekick must be manually entered. Automated or headless usage (for example, via scripts or background processes) isn't supported or permitted.

Discouraged or prohibited data inputs

To avoid GDPR violations and misuse of the service, users must not submit:

• Personal data

• Special category data (for example, health, biometric, or financial information)

• Confidential credentials

• Any content that's unrelated to the intended usage of the feature

The AI Sidekick isn't designed to process:

• Identifiable customer or employee data

• Proprietary business secrets

• Information subject to strict regulatory protections unless explicitly anonymized or pseudonymized

Submitting such data is prohibited as it could compromise data protection, security, and compliance obligations.

Data flow description

The typical flow in this assistant includes the following steps:

1. The user submits input through the user interface

2. The input is then validated and pre‑processed before being passed to the AI component or model.

3. The AI generates a response based on the provided information, which is subsequently post‑processed and delivered back to the user.

Data processing locations and third parties

All data processed by this feature is handled exclusively within Europe. User session data is stored on a per‑user basis for a maximum retention period of 30 days and is automatically deleted thereafter. Data provided to the feature is not used for model training or improvement purposes.

The AI Sidekick is powered by Anthropic's Claude family of models. Based on the type and complexity of the request, it dynamically selects one of the following models:

The processing location of this model is also within Europe. fulfillmenttools reserves the right to update or replace the underlying AI model in the future without prior notice.

Output characteristics and limitations

Output description

The AI Sidekick produces AI‑generated outputs that may include text responses, scores, classifications, and recommendations. Depending on the use case, the feature may exhibit deterministic behavior or probabilistic behavior, meaning that responses can be consistent or may vary slightly based on context and input.

Known limitations

Document known shortcomings:

• Possible inaccuracies

• Bias or ambiguity risks

• Dependency on input data quality

• Scenarios where human review is required

fulfillmenttools reserves the right to impose usage quotas on the AI Sidekick.

Human-in-the-loop

​The AI Sidekick provides suggestions and answers, but all decisions remain with you. You should always review and validate the information before acting on it. To stay in control, you can edit or reject outputs, regenerate or refine responses, or disable the feature at any time.