Handover

This version is currently available as a Beta release via the Google Play Store. To access it, you need to be enrolled in our beta program. If you'd like to participate, contact us using our Support portal to request access.

Handover is the final step in the fulfillment process. Depending on the order, it takes one of two forms:

• A click-and-collect handover where the customer picks up in store

• A ship-from-store handover where a carrier collects the parcels

Click-and-collect

Before starting, a preparation screen shows which containers are ready and their location. This allows the user to verify everything is in order before the customer arrives.

The handover screen then displays all items grouped by container. Quantities can be adjusted directly in the list if needed. When refuse reasons are configured, selecting a reduced quantity prompts the user to provide a reason before the handover can be completed.

If any items were not fully picked during the picking process, a Not picked tab appears next to the regular view. This helps the user manage customer expectations on the spot.

Once everything is confirmed, selecting Handover completes the process. Should the customer not show up, the order can be marked as not collected through the options menu (three dots icon). This action requires confirmation and can't be undone.

Ship-from-store

Ship-from-store handovers typically complete without any manual intervention. When the carrier scans the parcel label, the status updates automatically. If that confirmation doesn't come through, the user can open the handover job and confirm the handover manually.