# Handover

{% hint style="info" %}
This version is currently available as a [Beta release](/documentation/apps/mobile-app-availability.md) via the Google Play Store. To access it, you need to be enrolled in our beta program. If you'd like to participate, [contact us using our Support portal](https://ocfulfillment.atlassian.net/servicedesk/customer/portal/1/group/11/create/39) to request access.
{% endhint %}

Handover is the final step in the fulfillment process. Depending on the order, it takes one of two forms:

* A click-and-collect handover where the customer picks up in store
* A ship-from-store handover where a carrier collects the parcels

## **Click-and-collect**

Before starting, a preparation screen shows which containers are ready and their location. This allows the user to verify everything is in order before the customer arrives.

<figure><img src="/files/zfm6oFsl7UQE2yFnI1ss" alt="" width="188"><figcaption></figcaption></figure>

The handover screen then displays all items grouped by container. Quantities can be adjusted directly in the list if needed. When refuse reasons are configured, selecting a reduced quantity prompts the user to provide a reason before the handover can be completed.

<div><figure><img src="/files/34j6Tn5zcXL5FeEchbO8" alt="" width="188"><figcaption></figcaption></figure> <figure><img src="/files/g5vIAQ7Xe1rDOWOFIAyN" alt="" width="188"><figcaption></figcaption></figure></div>

If any items were not fully picked during the picking process, a **Not picked** tab appears next to the regular view. This helps the user manage customer expectations on the spot.

<figure><img src="/files/geZVtQmhN2709EiMKXYn" alt="" width="188"><figcaption></figcaption></figure>

Once everything is confirmed, selecting **Handover** completes the process. Should the customer not show up, the order can be marked as not collected through the options menu (three dots icon). This action requires confirmation and can't be undone.

<div><figure><img src="/files/3heJLFpJUPfaatgDx257" alt=""><figcaption></figcaption></figure> <figure><img src="/files/Zxp6CWVzieczXERYyem3" alt=""><figcaption></figcaption></figure> <figure><img src="/files/Gs5hjVNHgmbHZ8v9yqBL" alt=""><figcaption></figcaption></figure></div>

## **Ship-from-store**

Ship-from-store handovers typically complete without any manual intervention. When the carrier scans the parcel label, the status updates automatically. If that confirmation doesn't come through, the user can open the handover job and confirm the handover manually.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.fulfillmenttools.com/documentation/apps/store-operations-app-beta/handover.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.