fulfillmenttools and its surrounding system

fulfillmenttools is a Distributed Order Management System (DOMS) that integrates with adjacent systems to ensure data accuracy throughout the fulfillment process and focuses on efficient fulfillment.

Fulfillment is the overall process of fulfilling a customer's request for goods or services. It starts with providing availability and delivery options in the shopping process and then moves on to identifying the best facility for fulfillment. The operational process of picking and packing then takes place at the facility itself and ends with the customer being supplied via a suitable delivery service or the goods being handed over on site. Additionally, fulfillment includes the returns process if the customer returns the ordered goods.

As a member of the MACH Alliance, we're a certified best-of-breed solution focused on delivering optimal order fulfillment. Our DOMS is divided into five pillars:

• Global Inventory Hub: High-performance inventory data provision that ensures real-time transparency across the entire network (including inter-facility transfers).

• Order Management: End-to-end management of the order lifecycle.

• Advanced Order Routing: Intelligent order routing that identifies the most efficient fulfillment path within the network.

• Availability and Promising: Allow shop and commerce systems to show consumers accurate availability, delivery, and pickup options based on real-time sourcing to build consumer trust.

• Store Operations: Streamline operative steps in the facility for optimized for fulfillment within an omni-channel environment, enabling efficient picking, packing, and dispatching as well as returns.

Typically, our customers set up our order management system in conjunction with other systems. Our API-first approach guarantees seamless and rapid integration, enabling fulfillmenttools to exchange and manage all essential information with these interconnected systems.

The following diagram shows potential adjacent systems which can be connected to fulfillmenttools.

Webshops and Point-Of-Sales systems (POS) take the consumers' orders which are then passed on to fulfillmenttools. fulfillmenttools supplies these systems with checkout information such as fulfillment options or stock information.

Customer Relationship Management (CRM) system manages and enhances customer interactions across all touchpoints. It's often used to add important customer information which might influence order fulfillment or handles the "last mile" of the communication to the consumer.

PSP: A Payment Service Provider (PSP) enables our customers to accept and handle payments. Our order management system is closely integrated with these systems to incorporate the payment process into the fulfillment process and to trigger refunds and necessary adjustments.

TMS: A Transportation Management System (TMS) can be connected to our software in order to request shipping labels and/or to exchange important shipping information which can be handled in our OMS. All relevant data is collected during the shopping and fulfillment process.

3PL: A 3PL, or Third-Party Logistics provider provides outsourced logistics services. Those providers are often included in bigger fulfillment networks orchestrated by fulfillmenttools. The information exchanged between the systems primarily consists of order data and its current fulfillment status within the facility.

WMS: A Warehouse Management System (WMS) is optimized for handling warehouse operations. Warehouses are a central facility in fulfillment networks and are often responsible for processing large numbers of orders. Again here information of the order and its fulfillment-progress in the warehouse are typical data exchanged between the systems.

ERP: An Enterprise Resource Planning system (ERP) is usually a central system in our customers' software architecture. Depending on its usage it can act as a crucial source of information for inventory, customer data or finances.

PIM: A Product Information Management (PIM) acts as a centralized hub for all product-related information which often supplies fulfillmenttools with relevant data like product descriptions or images.