> For the complete documentation index, see [llms.txt](https://docs.fulfillmenttools.com/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fulfillmenttools.com/documentation/readme.md).

# fulfillmenttools documentation

Welcome to the fulfillmenttools knowledge base. No matter where you are in your fulfillmenttools journey, you can find answers to all your questions about our product and how we can help you.

Looking to find out more about the fulfillmenttools and how we can help your business succeed? Click the button below.

<a href="/documentation/about-fulfillmenttools/fulfillmenttools-and-its-surrounding-system.md" class="button primary">Find out more</a>

## Documentation by phase

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4>Free trial support</h4></td><td>Need help while using our free trial? We'll guide you through some interactive tutorials.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2F8z3HRkuMWVtl9UamsxGN%2FFree%20trial%20icon.png?alt=media&amp;token=73b40935-319b-4598-a80f-af2f91a22e92">Free trial icon.png</a></td><td><a href="/documentation/using-our-free-trial/free-trial-information.md">Free trial information</a></td></tr><tr><td><h4>Customer and partner support</h4></td><td>Implementation support for existing customers and partners.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2F4Bohi6WLEDfESTBhFmya%2FCustomer%20and%20partner%20support%20icon.png?alt=media&amp;token=a866f971-ab1f-4186-a6b2-95f1e23e3adc">Customer and partner support icon.png</a></td><td><a href="/documentation/getting-started/general-concepts.md">General concepts</a></td></tr></tbody></table>

## Documentation by tooling

<table data-column-title-hidden data-view="cards" data-full-width="false"><thead><tr><th align="center"></th><th align="center"></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>APIs</strong></td><td align="center">Technical details and guidelines for developers and integration partners.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FpAbDdvjWJH4FlPcu39Cj%2FAPIs%20icon%20.png?alt=media&amp;token=70562910-e449-4395-81e7-0c16b084c094">APIs icon .png</a></td><td><a href="/documentation/apis/api-reference.md">API reference</a></td></tr><tr><td align="center"><strong>Backoffice</strong></td><td align="center">Tutorials and instructions for using the fulfillmenttools Backoffice.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FG29Mx1dtjdOdiaefL15j%2FBackoffice%20icon.png?alt=media&amp;token=d2428418-8ad6-4032-90b7-141fe16b625e">Backoffice icon.png</a></td><td><a href="/documentation/backoffice/accessing-backoffice.md">Backoffice</a></td></tr><tr><td align="center"><strong>Apps</strong></td><td align="center">Tutorials and instructions for using the fulfillmenttools apps.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FOBGf54kQyQpd0t3Qn9jO%2FApps%20tooling%20icon%20.png?alt=media&amp;token=01923577-6c38-48f1-b95e-92e5d11341a4">Apps tooling icon .png</a></td><td><a href="/documentation/apps/connect-apps.md">Apps</a></td></tr></tbody></table>

## Most popular articles

{% columns %}
{% column %}
{% content-ref url="/pages/5ba9e3aa88c93512b26569c9864ef12cb5ff8f4e" %}
[Order Management](/documentation/by-pillar/order-management.md)
{% endcontent-ref %}
{% endcolumn %}

{% column %}
{% content-ref url="/pages/d59c9572791dd8efa705681fda95e12653b10042" %}
[Available events](/documentation/getting-started/eventing/available-events.md)
{% endcontent-ref %}
{% endcolumn %}

{% column %}
{% content-ref url="/pages/jRdRGacD9JybYs3s9J8h" %}
[MCP Server (onX)](/documentation/integrations/mcp-server-onx.md)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
{% content-ref url="/pages/c10811bc87591ba54e3d5d460d46235ad4f76efa" %}
[API versioning and lifecycle](/documentation/apis/api-versioning-and-lifecycle.md)
{% endcontent-ref %}
{% endcolumn %}

{% column %}
{% content-ref url="/pages/ba8dd2e1c772481f11e841e181e6b6adbbe9bf51" %}
[Custom attributes](/documentation/getting-started/custom-attributes.md)
{% endcontent-ref %}
{% endcolumn %}

{% column %}
{% content-ref url="/pages/207df781f0064747a443f13a67bd197726a85737" %}
[General concepts](/documentation/getting-started/general-concepts.md)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

## Helpful information

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4>System status</h4></td><td>Overview of the status of our services.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FS0g5ajtH5UE0QHh3uDLu%2FSystem_Status_Icon.png?alt=media&amp;token=08b1e34e-f837-4ece-9154-2c8e055d18cf">System_Status_Icon.png</a></td><td><a href="https://status.fulfillmenttools.com/">https://status.fulfillmenttools.com/</a></td></tr><tr><td><h4>Incidents and bugs</h4></td><td>How to contact our support team.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FiPLVcBgEwk9Sl5jZPLHV%2FIncident%20and%20bugs%20icon.png?alt=media&amp;token=6f029fe7-9fb0-497c-9b9a-b2fcec221dea">Incident and bugs icon.png</a></td><td><a href="/documentation/about-fulfillmenttools/incident-management.md">Incident management</a></td></tr><tr><td><h4>Changelog</h4></td><td>Find out about our latest updates and releases.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2Fu1b3ufdQN2Aw1ymSvc5C%2FChangelog_Icon.png?alt=media&amp;token=02462ea7-e07b-4bff-9bb0-29e1c4bc2fb1">Changelog_Icon.png</a></td><td><a href="/documentation/about-fulfillmenttools/release-notes.md">Release notes</a></td></tr></tbody></table>

## Documentation by pillar

<table data-view="cards"><thead><tr><th></th><th data-type="content-ref"></th><th data-type="content-ref"></th><th data-type="content-ref"></th><th data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><a href="/documentation/by-pillar/global-inventory-hub.md">Global Inventory Hub</a></h4></td><td><a href="/documentation/by-pillar/global-inventory-hub/stock.md">Stock</a></td><td><a href="/documentation/by-pillar/global-inventory-hub/articles.md">Articles</a></td><td><a href="/documentation/by-pillar/global-inventory-hub/listing.md">Listing</a></td><td></td></tr><tr><td><h4><a href="/documentation/by-pillar/advanced-order-routing.md">Advanced Order Routing</a></h4></td><td><a href="/documentation/by-pillar/advanced-order-routing/fences.md">Fences</a></td><td><a href="/documentation/by-pillar/advanced-order-routing/ratings.md">Ratings</a></td><td><a href="/documentation/by-pillar/advanced-order-routing/routing-strategy.md">Routing strategy</a></td><td></td></tr><tr><td><h4><a href="/documentation/by-pillar/order-management.md">Order Management</a></h4></td><td><a href="/documentation/by-pillar/order-management/orders.md">Orders</a></td><td><a href="/documentation/by-pillar/order-management/order-modification.md">Order modification</a></td><td><a href="/documentation/by-pillar/order-management/order-event-history.md">Order event history log</a></td><td></td></tr><tr><td><h4><a href="/documentation/by-pillar/availability-and-promising.md">Availability and Promising</a></h4></td><td><a href="/documentation/by-pillar/availability-and-promising/delivery-promise.md">Delivery promise</a></td><td><a href="/documentation/by-pillar/availability-and-promising/checkout-options.md">Checkout options</a></td><td><a href="/documentation/by-pillar/availability-and-promising/earliest-possible-delivery-date.md">Earliest possible delivery date</a></td><td></td></tr><tr><td><h4><a href="/documentation/by-pillar/store-operations.md">Store Operations</a></h4></td><td><a href="/documentation/by-pillar/store-operations/picking.md">Picking</a></td><td><a href="/documentation/by-pillar/store-operations/packing.md">Packing</a></td><td><a href="/documentation/by-pillar/store-operations/returns.md">Returns</a></td><td></td></tr></tbody></table>


---

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