# fulfillmenttools documentation

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## Documentation by phase

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h3>Free trial support</h3></td><td>Need help while using our free trial? We'll guide you through some interactive tutorials.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2F8z3HRkuMWVtl9UamsxGN%2FFree%20trial%20icon.png?alt=media&#x26;token=73b40935-319b-4598-a80f-af2f91a22e92">Free trial icon.png</a></td><td><a href="using-our-free-trial">using-our-free-trial</a></td></tr><tr><td><h3>Customer and partner support</h3></td><td>Implementation support for existing customers and partners.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2F4Bohi6WLEDfESTBhFmya%2FCustomer%20and%20partner%20support%20icon.png?alt=media&#x26;token=a866f971-ab1f-4186-a6b2-95f1e23e3adc">Customer and partner support icon.png</a></td><td><a href="getting-started">getting-started</a></td></tr></tbody></table>

## Documentation by tooling

<table data-column-title-hidden data-view="cards" data-full-width="false"><thead><tr><th align="center"></th><th align="center"></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>APIs</strong></td><td align="center">Technical details and guidelines for developers and integration partners.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FpAbDdvjWJH4FlPcu39Cj%2FAPIs%20icon%20.png?alt=media&#x26;token=70562910-e449-4395-81e7-0c16b084c094">APIs icon .png</a></td><td><a href="apis/api-reference">api-reference</a></td></tr><tr><td align="center"><strong>Backoffice</strong></td><td align="center">Tutorials and instructions for using the fulfillmenttools Backoffice.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FG29Mx1dtjdOdiaefL15j%2FBackoffice%20icon.png?alt=media&#x26;token=d2428418-8ad6-4032-90b7-141fe16b625e">Backoffice icon.png</a></td><td><a href="backoffice">backoffice</a></td></tr><tr><td align="center"><strong>Apps</strong></td><td align="center">Tutorials and instructions for using the fulfillmenttools apps.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FOBGf54kQyQpd0t3Qn9jO%2FApps%20tooling%20icon%20.png?alt=media&#x26;token=01923577-6c38-48f1-b95e-92e5d11341a4">Apps tooling icon .png</a></td><td><a href="apps">apps</a></td></tr></tbody></table>

## Most popular articles

{% columns %}
{% column %}
{% content-ref url="by-pillar/order-management/orders" %}
[orders](https://docs.fulfillmenttools.com/documentation/by-pillar/order-management/orders)
{% endcontent-ref %}
{% endcolumn %}

{% column %}
{% content-ref url="getting-started/eventing/available-events" %}
[available-events](https://docs.fulfillmenttools.com/documentation/getting-started/eventing/available-events)
{% endcontent-ref %}
{% endcolumn %}

{% column %}
{% content-ref url="using-our-free-trial/free-trial-information/setting-up-postman-for-your-free-trial" %}
[setting-up-postman-for-your-free-trial](https://docs.fulfillmenttools.com/documentation/using-our-free-trial/free-trial-information/setting-up-postman-for-your-free-trial)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
{% content-ref url="apis/api-versioning-and-lifecycle" %}
[api-versioning-and-lifecycle](https://docs.fulfillmenttools.com/documentation/apis/api-versioning-and-lifecycle)
{% endcontent-ref %}
{% endcolumn %}

{% column %}
{% content-ref url="backoffice/network-view" %}
[network-view](https://docs.fulfillmenttools.com/documentation/backoffice/network-view)
{% endcontent-ref %}
{% endcolumn %}

{% column %}
{% content-ref url="getting-started/general-concepts" %}
[general-concepts](https://docs.fulfillmenttools.com/documentation/getting-started/general-concepts)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

## Helpful information

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h3>System status</h3></td><td>Overview of the status of our services.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FS0g5ajtH5UE0QHh3uDLu%2FSystem_Status_Icon.png?alt=media&#x26;token=08b1e34e-f837-4ece-9154-2c8e055d18cf">System_Status_Icon.png</a></td><td><a href="https://status.fulfillmenttools.com/">https://status.fulfillmenttools.com/</a></td></tr><tr><td><h3>Incidents and bugs</h3></td><td>How to contact our support team.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2FiPLVcBgEwk9Sl5jZPLHV%2FIncident%20and%20bugs%20icon.png?alt=media&#x26;token=6f029fe7-9fb0-497c-9b9a-b2fcec221dea">Incident and bugs icon.png</a></td><td><a href="about-fulfillmenttools/incident-management">incident-management</a></td></tr><tr><td><h3>Changelog</h3></td><td>Find out about our latest updates and releases.</td><td data-object-fit="contain"><a href="https://4170739437-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLrrr5jgTsDuR38gNJIrm%2Fuploads%2Fu1b3ufdQN2Aw1ymSvc5C%2FChangelog_Icon.png?alt=media&#x26;token=02462ea7-e07b-4bff-9bb0-29e1c4bc2fb1">Changelog_Icon.png</a></td><td><a href="about-fulfillmenttools/release-notes">release-notes</a></td></tr></tbody></table>

## Documentation by pillar

<table data-view="cards"><thead><tr><th></th><th data-type="content-ref"></th><th data-type="content-ref"></th><th data-type="content-ref"></th><th data-type="content-ref"></th></tr></thead><tbody><tr><td><h3>Global Inventory Hub</h3></td><td><a href="by-pillar/global-inventory-hub/stock">stock</a></td><td><a href="by-pillar/global-inventory-hub/channel-inventory">channel-inventory</a></td><td><a href="by-pillar/global-inventory-hub/listing">listing</a></td><td></td></tr><tr><td><h3>Advanced Order Routing </h3></td><td><a href="by-pillar/advanced-order-routing/fences">fences</a></td><td><a href="by-pillar/advanced-order-routing/ratings">ratings</a></td><td><a href="by-pillar/advanced-order-routing/routing-strategy">routing-strategy</a></td><td></td></tr><tr><td><h3>Order Management</h3></td><td><a href="by-pillar/order-management/orders">orders</a></td><td><a href="by-pillar/order-management/order-modification">order-modification</a></td><td><a href="by-pillar/order-management/order-event-history">order-event-history</a></td><td></td></tr><tr><td><h3>Availability and Promising</h3></td><td><a href="by-pillar/availability-and-promising/delivery-promise">delivery-promise</a></td><td><a href="by-pillar/availability-and-promising/checkout-options">checkout-options</a></td><td><a href="by-pillar/availability-and-promising/earliest-possible-delivery-date">earliest-possible-delivery-date</a></td><td></td></tr><tr><td><h3>Store Operations</h3></td><td><a href="by-pillar/store-operations/picking">picking</a></td><td><a href="by-pillar/store-operations/packing">packing</a></td><td><a href="by-pillar/store-operations/returns">returns</a></td><td></td></tr></tbody></table>